Question 1

The best way to gather tacit knowledge is interactively, such as asking an employee specific questions about how he or she would handle an issue.

Accepted Answer

A) True 
 B)False

Question 2

Describe customization with an example.

Accepted Answer

Answers will vary.Customization allows c

Question 3

Hosting services are now available for supply chain management (SCM) systems. This trend is called _____. ​

Accepted Answer

A)  software as a service 
B)  infrastructure as a service 
C)  platform as a service 
D)  network as a service 
A)  software as a service 
B)  infrastructure as a service 
C)  platform as a service 
D)  network as a service

Question 4

Which of the following statements is true of an e-marketplace?

Accepted Answer

A)  It faces time-constraint problems in international trade. 
B)  It provides separate platforms for prices, availability, and stock levels. 
C)  It reduces marketing costs more than traditional sales channels. 
D)  It lacks the provision for online outsourcing. 
A)  It faces time-constraint problems in international trade. 
B)  It provides separate platforms for prices, availability, and stock levels. 
C)  It reduces marketing costs more than traditional sales channels. 
D)  It lacks the provision for online outsourcing.

Question 5

In a manufacturing firm's supply chain management (SCM) system, which of the following areas oversees order transmission?

Accepted Answer

A)  Product flow 
B)  Information flow 
C)  Stock location flow 
D)  Finances flow 
A)  Product flow 
B)  Information flow 
C)  Stock location flow 
D)  Finances flow

Question 6

A _____ is an integrated network consisting of an organization, its vendors, transportation companies, and brokers used to deliver goods and services to customers. ​

Accepted Answer

A)  supply chain 
B)  performance tracker 
C)  database system 
D)  resource hub 
A)  supply chain 
B)  performance tracker 
C)  database system 
D)  resource hub

Question 7

The _____ component of an enterprise resource planning (ERP) system collects and analyzes relevant internal and external information needed by other functions.

Accepted Answer

A)  unified database 
B)  supply chain 
C)  accounting 
D)  e-commerce 
A)  unified database 
B)  supply chain 
C)  accounting 
D)  e-commerce

Question 8

Information management is broader in scope than knowledge management because the latter tends to focus on just explicit knowledge.

Accepted Answer

A) True 
 B)False

Question 9

Discuss how customer relationship management (CRM) is more than just tracking and organizing contacts with customers.

Accepted Answer

Answers will vary.CRM is more than just

Question 10

Discuss the functions coordinated by a supply chain management (SCM) system.

Accepted Answer

Answers will vary.An SCM system coordina

Question 11

In a customer relationship management (CRM) system, e-commerce sites use _____ to send notifications on new products and services.

Accepted Answer

A)  extranets 
B)  e-mail 
C)  spectra 
D)  data-mining tools 
A)  extranets 
B)  e-mail 
C)  spectra 
D)  data-mining tools

Question 12

In an enterprise resource planning (ERP) system, the _____ provides information on production costs and pricing. ​

Accepted Answer

A)  manufacturing component 
B)  inventory management component 
C)  vendor integration component 
D)  sales component 
A)  manufacturing component 
B)  inventory management component 
C)  vendor integration component 
D)  sales component

Question 13

_____ consists of the processes a company uses to track and organize its contacts with consumers. ​

Accepted Answer

A)  Customer relationship management 
B)  Production management 
C)  The partnership model 
D)  The strategic management model 
A)  Customer relationship management 
B)  Production management 
C)  The partnership model 
D)  The strategic management model

Question 14

In the context of customer relationship management (CRM), _____ requires gathering a lot of information about customers' preferences and shopping patterns.

Accepted Answer

A)  idealization 
B)  localization 
C)  personalization 
D)  visualization 
A)  idealization 
B)  localization 
C)  personalization 
D)  visualization

Question 15

Discuss an example of an application for collaborative filtering (CF).

Accepted Answer

Answers will vary.One application of col

Question 16

Which of the following is considered a key decision in supply chain management (SCM) related to manufacturing?

Accepted Answer

A)  Consumer type 
B)  Initial investment 
C)  Revenue 
D)  Location 
A)  Consumer type 
B)  Initial investment 
C)  Revenue 
D)  Location

Question 17

_____ is used to coordinate supply chain members through point-of-sale (POS) data sharing and joint planning. ​

Accepted Answer

A)  Collaborative planning, forecasting, and replenishment 
B)  Electronic data interchange 
C)  Customer relationship management 
D)  Confidentiality, integrity, and availability 
A)  Collaborative planning, forecasting, and replenishment 
B)  Electronic data interchange 
C)  Customer relationship management 
D)  Confidentiality, integrity, and availability

Question 18

In the context of supply chain management (SCM) technologies, _____ enables business partners to send and receive information on business transactions.

Accepted Answer

A)  a global positioning system 
B)  a local positioning system 
C)  electronic data interchange 
D)  direct digital synthesis 
A)  a global positioning system 
B)  a local positioning system 
C)  electronic data interchange 
D)  direct digital synthesis

Question 19

Discuss collaborative planning, forecasting, and replenishment (CPFR) and its advantages.

Accepted Answer

Answers will vary.CPFR is used to coordi

Question 20

An online auction is based on the _____, which brings buyers and sellers together in a virtual marketplace.

Accepted Answer

A)  franchise model 
B)  recurring revenue business model 
C)  brokerage business model 
D)  subscription model 
A)  franchise model 
B)  recurring revenue business model 
C)  brokerage business model 
D)  subscription model

The best way to gather tacit knowledge is interactively, such as asking an employee specific questions about how he or she would handle an issue.

Describe customization with an example.

Hosting services are now available for supply chain management (SCM) systems. This trend is called _____.

Which of the following statements is true of an e-marketplace?

In a manufacturing firm's supply chain management (SCM) system, which of the following areas oversees order transmission?

A _____ is an integrated network consisting of an organization, its vendors, transportation companies, and brokers used to deliver goods and services to customers.

The _____ component of an enterprise resource planning (ERP) system collects and analyzes relevant internal and external information needed by other functions.

Information management is broader in scope than knowledge management because the latter tends to focus on just explicit knowledge.

Discuss how customer relationship management (CRM) is more than just tracking and organizing contacts with customers.

Discuss the functions coordinated by a supply chain management (SCM) system.

In a customer relationship management (CRM) system, e-commerce sites use _____ to send notifications on new products and services.

In an enterprise resource planning (ERP) system, the _____ provides information on production costs and pricing.

_____ consists of the processes a company uses to track and organize its contacts with consumers.

In the context of customer relationship management (CRM), _____ requires gathering a lot of information about customers' preferences and shopping patterns.

Discuss an example of an application for collaborative filtering (CF).

Which of the following is considered a key decision in supply chain management (SCM) related to manufacturing?

_____ is used to coordinate supply chain members through point-of-sale (POS) data sharing and joint planning.

In the context of supply chain management (SCM) technologies, _____ enables business partners to send and receive information on business transactions.

Discuss collaborative planning, forecasting, and replenishment (CPFR) and its advantages.

An online auction is based on the _____, which brings buyers and sellers together in a virtual marketplace.

Information Systems: An Overview

Computers: The Machines Behind Computing

Database Systems, Data Warehouses and Data Marts

Personal, Legal, Ethical and Organizational Issues of Information Systems

Protecting Information Resources

Data Communication

The Internet, Intranets, and Extranets

E-Commerce

Global Information Systems

Building Successful Information Systems

Management Support Systems

Intelligent Information Systems

Emerging Trends, Technologies, and Applications

Filters

Exam 11: Enterprise Systems

The best way to gather tacit knowledge is interactively, such as asking an employee specific questions about how he or she would handle an issue.

Describe customization with an example.

Hosting services are now available for supply chain management (SCM) systems. This trend is called _____. ​

Which of the following statements is true of an e-marketplace?

In a manufacturing firm's supply chain management (SCM) system, which of the following areas oversees order transmission?

A _____ is an integrated network consisting of an organization, its vendors, transportation companies, and brokers used to deliver goods and services to customers. ​

The _____ component of an enterprise resource planning (ERP) system collects and analyzes relevant internal and external information needed by other functions.

Information management is broader in scope than knowledge management because the latter tends to focus on just explicit knowledge.

Discuss how customer relationship management (CRM) is more than just tracking and organizing contacts with customers.

Discuss the functions coordinated by a supply chain management (SCM) system.

In a customer relationship management (CRM) system, e-commerce sites use _____ to send notifications on new products and services.

In an enterprise resource planning (ERP) system, the _____ provides information on production costs and pricing. ​

_____ consists of the processes a company uses to track and organize its contacts with consumers. ​

In the context of customer relationship management (CRM), _____ requires gathering a lot of information about customers' preferences and shopping patterns.

Discuss an example of an application for collaborative filtering (CF).

Which of the following is considered a key decision in supply chain management (SCM) related to manufacturing?

_____ is used to coordinate supply chain members through point-of-sale (POS) data sharing and joint planning. ​

In the context of supply chain management (SCM) technologies, _____ enables business partners to send and receive information on business transactions.

Discuss collaborative planning, forecasting, and replenishment (CPFR) and its advantages.

An online auction is based on the _____, which brings buyers and sellers together in a virtual marketplace.

Information Systems: An Overview

Computers: The Machines Behind Computing

Database Systems, Data Warehouses and Data Marts

Personal, Legal, Ethical and Organizational Issues of Information Systems

Protecting Information Resources

Data Communication

The Internet, Intranets, and Extranets

E-Commerce

Global Information Systems

Building Successful Information Systems

Management Support Systems

Intelligent Information Systems

Emerging Trends, Technologies, and Applications

Filters

Hosting services are now available for supply chain management (SCM) systems. This trend is called _____.

A _____ is an integrated network consisting of an organization, its vendors, transportation companies, and brokers used to deliver goods and services to customers.

In an enterprise resource planning (ERP) system, the _____ provides information on production costs and pricing.

_____ consists of the processes a company uses to track and organize its contacts with consumers.

_____ is used to coordinate supply chain members through point-of-sale (POS) data sharing and joint planning.