Question 1

Issues development is a very well-defined process that allows managers to understand clearly what stage of the life cycle a particular issue is in.

Accepted Answer

A) True 
 B)False

Question 2

Risk management is divided into preventable risk, strategic risk, and external risk.

Accepted Answer

A) True 
 B)False

Question 3

From a managerial point of view, a crisis is common in business.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is not an assumption we make when we use issues management?

Accepted Answer

A)  Issues can be identified earlier and more completely than in the past. 
B)  Early anticipation of issues gives the firm more options. 
C)  Issues are so complex that firms have little chance to resolve them favorably. 
D)  The firm will be able to identify stakeholders earlier than in the past. 
A)  Issues can be identified earlier and more completely than in the past. 
B)  Early anticipation of issues gives the firm more options. 
C)  Issues are so complex that firms have little chance to resolve them favorably. 
D)  The firm will be able to identify stakeholders earlier than in the past.

Question 5

Which is not a characteristic of an emerging issue?

Accepted Answer

A)  Tradeoffs are inherent 
B)  The issue is stated in value-laden terms 
C)  The issue deals with matters of conflicting values and interest 
D)  The terms of debate are clearly defined 
A)  Tradeoffs are inherent 
B)  The issue is stated in value-laden terms 
C)  The issue deals with matters of conflicting values and interest 
D)  The terms of debate are clearly defined

Question 6

A crisis is an extreme event that may threaten your very existence.

Accepted Answer

A) True 
 B)False

Question 7

Companies that adopt issues management processes typically develop

Accepted Answer

A)  better reputations. 
B)  more expertise in identifying issues. 
C)  better relationships with internal stakeholders. 
D)  more ethical behavior among their employees. 
A)  better reputations. 
B)  more expertise in identifying issues. 
C)  better relationships with internal stakeholders. 
D)  more ethical behavior among their employees.

Question 8

An emerging issue is characterized by all of these EXCEPT:

Accepted Answer

A)  the terms of the debate are clearly defined. 
B)  the issue deals with matters of conflicting values and interest. 
C)  the issue is often stated in value-laden terms. 
D)  trade-offs are inherent.. 
A)  the terms of the debate are clearly defined. 
B)  the issue deals with matters of conflicting values and interest. 
C)  the issue is often stated in value-laden terms. 
D)  trade-offs are inherent..

Question 9

The implementation phase of the issues management process does not include

Accepted Answer

A)  formulation of responses. 
B)  putting the plan into action. 
C)  evaluating the results of the response. 
D)  monitoring the results. 
A)  formulation of responses. 
B)  putting the plan into action. 
C)  evaluating the results of the response. 
D)  monitoring the results.

Question 10

The most important thing in issue identification is

Accepted Answer

A)  selection of the proper sources to scan. 
B)  assigning the right person to scan the environment. 
C)  identification of stakeholders with power, legitimacy, and urgency. 
D)  getting the people who are confronted with new issues in touch with top managers. 
A)  selection of the proper sources to scan. 
B)  assigning the right person to scan the environment. 
C)  identification of stakeholders with power, legitimacy, and urgency. 
D)  getting the people who are confronted with new issues in touch with top managers.

Question 11

Which of the following is not an element of the issues management process?

Accepted Answer

A)  issues identification 
B)  prioritizing issues 
C)  eliminating issues 
D)  monitoring results of responses to issues 
A)  issues identification 
B)  prioritizing issues 
C)  eliminating issues 
D)  monitoring results of responses to issues

Question 12

Emerging issues have all of the following characteristics except

Accepted Answer

A)  the terms of the debate are not clearly defined. 
B)  the issue deals with matters of conflicting values and interests. 
C)  trade-offs are not yet needed. 
D)  the issue does not lend itself to resolution by expert knowledge. 
A)  the terms of the debate are not clearly defined. 
B)  the issue deals with matters of conflicting values and interests. 
C)  trade-offs are not yet needed. 
D)  the issue does not lend itself to resolution by expert knowledge.

Question 13

Utilize the knowledge you have gained to respond to the following essay questions. Your answers should state your position and use logical arguments and content from this and other chapters in the textbook to support it.
-Using an enterprise-level strategy perspective, evaluate Johnson & Johnson's actions in response to the Tylenol crisis.

Accepted Answer

Because the resolution of this crisis wa

Question 14

The most effective form of communication during a crisis is one that is reactive.

Accepted Answer

A) True 
 B)False

Question 15

One of the factors that has helped make issues management and crisis management more important to business is instant global communication.

Accepted Answer

A) True 
 B)False

Question 16

The approach to issues management in which experience with each prior issue influences future issues is the

Accepted Answer

A)  conventional approach. 
B)  strategic management approach. 
C)  portfolio approach. 
D)  changing mix approach. 
A)  conventional approach. 
B)  strategic management approach. 
C)  portfolio approach. 
D)  changing mix approach.

Question 17

Risk, issue, and crisis management focus on

Accepted Answer

A)  prevention of harm to the firm. 
B)  avoidance of crises. 
C)  increasing the organization's ethical responsiveness to stakeholders. 
D)  understanding of stakeholders' interests. 
A)  prevention of harm to the firm. 
B)  avoidance of crises. 
C)  increasing the organization's ethical responsiveness to stakeholders. 
D)  understanding of stakeholders' interests.

Question 18

Which of the following is not a stage in the issues development process?

Accepted Answer

A)  felt need 
B)  resolution 
C)  media coverage 
D)  regulation 
A)  felt need 
B)  resolution 
C)  media coverage 
D)  regulation

Question 19

Risk, issue, and crisis management are the natural by products of a firm's development of enterprise-level strategy.

Accepted Answer

A) True 
 B)False

Question 20

One of the benefits of the portfolio approach is that it helps

Accepted Answer

A)  identify issues. 
B)  prioritize issues. 
C)  resolve issues. 
D)  spread authority among managers to deal with issues. 
A)  identify issues. 
B)  prioritize issues. 
C)  resolve issues. 
D)  spread authority among managers to deal with issues.

Issues development is a very well-defined process that allows managers to understand clearly what stage of the life cycle a particular issue is in.

Risk management is divided into preventable risk, strategic risk, and external risk.

From a managerial point of view, a crisis is common in business.

Which of the following is not an assumption we make when we use issues management?

Which is not a characteristic of an emerging issue?

A crisis is an extreme event that may threaten your very existence.

Companies that adopt issues management processes typically develop

An emerging issue is characterized by all of these EXCEPT:

The implementation phase of the issues management process does not include

The most important thing in issue identification is

Which of the following is not an element of the issues management process?

Emerging issues have all of the following characteristics except

The most effective form of communication during a crisis is one that is reactive.

One of the factors that has helped make issues management and crisis management more important to business is instant global communication.

The approach to issues management in which experience with each prior issue influences future issues is the

Risk, issue, and crisis management focus on

Which of the following is not a stage in the issues development process?

Risk, issue, and crisis management are the natural by products of a firm's development of enterprise-level strategy.

One of the benefits of the portfolio approach is that it helps

The Business and Society Relationship.

Corporate Social Responsibility, Citizenship, and Sustainability.

The Stakeholder Approach to Business, Society, and Ethics.

Corporate Governance: Foundational Issues.

Strategic Management and Corporate Public Affairs.

Business Ethics Essentials

Managerial and Organizational Ethics.

Business Ethics and Technology.

Ethical Issues in the Global Arena.

Business, Government, and Regulation.

Business Influence on Government and Public Policy.

Consumer Stakeholders: Information Issues

Consumer Stakeholders: Product and Service Issues.

Sustainability and the Natural Environment.

Business and Community Stakeholders.

Employee Stakeholders and Workplace Issues.

Employee Stakeholders: Privacy, Safety, and Health.

Employment Discrimination and Workplace Diversity

Filters

Exam 6: Risk, Issue, and Crisis Management.

Issues development is a very well-defined process that allows managers to understand clearly what stage of the life cycle a particular issue is in.

Risk management is divided into preventable risk, strategic risk, and external risk.

From a managerial point of view, a crisis is common in business.

Which of the following is not an assumption we make when we use issues management?

Which is not a characteristic of an emerging issue?

A crisis is an extreme event that may threaten your very existence.

Companies that adopt issues management processes typically develop

An emerging issue is characterized by all of these EXCEPT:

The implementation phase of the issues management process does not include

The most important thing in issue identification is

Which of the following is not an element of the issues management process?

Emerging issues have all of the following characteristics except

The most effective form of communication during a crisis is one that is reactive.

One of the factors that has helped make issues management and crisis management more important to business is instant global communication.

The approach to issues management in which experience with each prior issue influences future issues is the

Risk, issue, and crisis management focus on

Which of the following is not a stage in the issues development process?

Risk, issue, and crisis management are the natural by products of a firm's development of enterprise-level strategy.

One of the benefits of the portfolio approach is that it helps

The Business and Society Relationship.

Corporate Social Responsibility, Citizenship, and Sustainability.

The Stakeholder Approach to Business, Society, and Ethics.

Corporate Governance: Foundational Issues.

Strategic Management and Corporate Public Affairs.

Business Ethics Essentials

Managerial and Organizational Ethics.

Business Ethics and Technology.

Ethical Issues in the Global Arena.

Business, Government, and Regulation.

Business Influence on Government and Public Policy.

Consumer Stakeholders: Information Issues

Consumer Stakeholders: Product and Service Issues.

Sustainability and the Natural Environment.

Business and Community Stakeholders.

Employee Stakeholders and Workplace Issues.

Employee Stakeholders: Privacy, Safety, and Health.

Employment Discrimination and Workplace Diversity

Filters