Exam 13: Managing Work Groups and Teams

SunBird Communications Corp. is an organization with offices in a number of cities. The Human resources (HR) department interviews the candidates remotely. Each member of the HR department then posts his or her comments on an internal blog. This is an example of a(n) _____.

A _____ is the part that an individual plays in a group that helps the group reach its goals.

If a person is told to do something unethical or illegal, or if the work is distasteful, _____ conflict is likely.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Conflicting signals from different sources in the same role

At a large e-commerce company, the logistics team receives the products that are ready to be shipped from the operations team. These two teams are most likely to experience conflict with one another due to:

An increasingly popular type of team that is responsible for the daily activities of the organization is known as _____.

A(n) _____ is a type of team comprising of workers and supervisors who meet intermittently to discuss workplace problems.

Even though Omar and Eric clash repeatedly, they worked together well enough for their team to have a new product ready for release sooner than predicted. Omar and Eric used _____ to control their conflict.

Differentiate between formal and informal leaders.

Sports teams travel together. They compete against other teams. This increases their _____.

Which of the following refers to the cues and messages that members of a group use to let an individual know what they are expecting?

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Conflict between team roles and one's permanent role in a functional group

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Extent to which members are loyal and committed to a group

Which of the following factors tends to increase group cohesiveness?

The process of establishing a role structure begins with the _____ role.

Xuan and Emilio, both of whom work in the purchasing department, argue constantly about which supplier provides the best raw materials. This is an example of _____ conflict.

A(n) _____ is created by an organization to accomplish a relatively narrow range of purposes within a stated or implied time horizon.

In general, as teams become more cohesive, their members tend to:

Alan is a member of a group in which team members are intent on solving the problem at hand, and the group leader has the group focused on attaining goals and functioning well. This group is in the _____ stage of group development.

A large technology firm is opening a new office in a different country. When the management finds out that the work has been stalled, a young project manager, with high personal values, is asked to bribe a local official, in order to fix the delay. The project manager is likely to experience _____ conflict.