Question 1

A resignation letter typically includes a two-week notice. However, if you hold a management position, you should provide your employer a longer notice.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following statements most accurately describes a sequential interview?

Accepted Answer

A)  You must be totally committed to the job and the company to participate in a sequential interview, which often takes weeks or even months to complete. 
B)  You can assume that later interviewers know what was said in a previous interview because sequential interviews are designed to save time. 
C)  As sequential interviews progress, interviews become more in-depth, which means that you need to know even more about the company. 
D)  As an applicant, you should never repeat yourself because each interviewer will brief the other interviewers, making it unnecessary for you to answer the same questions. 
A)  You must be totally committed to the job and the company to participate in a sequential interview, which often takes weeks or even months to complete. 
B)  You can assume that later interviewers know what was said in a previous interview because sequential interviews are designed to save time. 
C)  As sequential interviews progress, interviews become more in-depth, which means that you need to know even more about the company. 
D)  As an applicant, you should never repeat yourself because each interviewer will brief the other interviewers, making it unnecessary for you to answer the same questions.

Question 3

Which of the following is the best advice to make a positive first impression in a phone conversation with an employer?

Accepted Answer

A)  Don't refer to your résumé or references during the first phone call because these references are appropriate only in the placement interview. 
B)  Take notes about the conversation immediately after hanging up to avoid forgetting details. 
C)  In the first phone call, be polite and enthusiastic; but don't be pushy by discussing your qualifications. 
D)  If caught off guard by the call, ask whether you can call back in a few minutes. 
A)  Don't refer to your résumé or references during the first phone call because these references are appropriate only in the placement interview. 
B)  Take notes about the conversation immediately after hanging up to avoid forgetting details. 
C)  In the first phone call, be polite and enthusiastic; but don't be pushy by discussing your qualifications. 
D)  If caught off guard by the call, ask whether you can call back in a few minutes.

Question 4

During your job search, you should treat any call from an employer just like an interview.

Accepted Answer

A) True 
 B)False

Question 5

If your résumé or application generates no response within a reasonable time, you should consider sending a short follow-up e-mail or letter to emphasize your qualifications or to add new information.

Accepted Answer

A) True 
 B)False

Question 6

Although you can't expect to be perfect in an employment interview, you can do your best by

Accepted Answer

A)  showing some passion by bringing up a controversial topic and taking a clear stand. 
B)  speaking forcefully but using some slang such as like and ya know to sound relaxed and friendly. 
C)  elaborating on your answers and criticizing the person or object causing the problems at a previous job. 
D)  occasionally refocusing and clarifying vague questions by asking Do you mean...? 
A)  showing some passion by bringing up a controversial topic and taking a clear stand. 
B)  speaking forcefully but using some slang such as like and ya know to sound relaxed and friendly. 
C)  elaborating on your answers and criticizing the person or object causing the problems at a previous job. 
D)  occasionally refocusing and clarifying vague questions by asking Do you mean...?

Question 7

When the interviewer says Describe a time when you worked successfully as a member of a team, your best response will be to

Accepted Answer

A)  reply that you have been a member of so many successful teams that no particular instance stands out. 
B)  say that you not only enjoy teamwork, especially problem-solving groups, but also work well independently. 
C)  tell a success story about a specific group project, your contributions, and the results. 
D)  list the names of all work teams on which you participated and stress that all were successful. 
A)  reply that you have been a member of so many successful teams that no particular instance stands out. 
B)  say that you not only enjoy teamwork, especially problem-solving groups, but also work well independently. 
C)  tell a success story about a specific group project, your contributions, and the results. 
D)  list the names of all work teams on which you participated and stress that all were successful.

Question 8

If you must turn down a job offer, employment experts suggest you should send the employer a letter

Accepted Answer

A)  declining the offer, providing a thorough explanation of the reasons for declining, and expanding on your qualifications for a new position. 
B)  thanking the employer for the offer and briefly declining the position. 
C)  specifying personal reasons for your decision. 
D)  declining the position and offering assistance finding your replacement. 
A)  declining the offer, providing a thorough explanation of the reasons for declining, and expanding on your qualifications for a new position. 
B)  thanking the employer for the offer and briefly declining the position. 
C)  specifying personal reasons for your decision. 
D)  declining the position and offering assistance finding your replacement.

Question 9

A sequential interview is usually shorter than a one-on-one interview.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following statements about online interviews is most accurate?

Accepted Answer

A)  Very few of today's companies conduct online interviews. 
B)  Online interviews save job applicants and companies time and money. 
C)  Individuals who participate in online interviews need not be concerned about their appearance, eye contact, and nonverbal behaviors. 
D)  Companies conduct online interviews only when they must interview candidates who reside in other countries. 
A)  Very few of today's companies conduct online interviews. 
B)  Online interviews save job applicants and companies time and money. 
C)  Individuals who participate in online interviews need not be concerned about their appearance, eye contact, and nonverbal behaviors. 
D)  Companies conduct online interviews only when they must interview candidates who reside in other countries.

Question 11

Fill out a job application form using a pencil to allow for easy erasure of mistakes, clear handwriting, and dark lettering.

Accepted Answer

A) True 
 B)False

Question 12

Because online interviews are typically conducted using webcams and videoconferencing software, applicants do not need to worry about their appearance, nonverbal behaviors, or eye contact.

Accepted Answer

A) True 
 B)False

Question 13

When an interviewer asks you a challenging question about a weakness, what is the best way to respond?

Accepted Answer

A)  To prove you have only strengths, reply that you have no weaknesses at all. 
B)  To be completely honest with the interviewer, talk about the employment weakness that concerns you most. 
C)  Mention a previous weakness and the way you have corrected it. 
D)  Demonstrate your honesty by bringing up every weakness you can identify. 
A)  To prove you have only strengths, reply that you have no weaknesses at all. 
B)  To be completely honest with the interviewer, talk about the employment weakness that concerns you most. 
C)  Mention a previous weakness and the way you have corrected it. 
D)  Demonstrate your honesty by bringing up every weakness you can identify.

Question 14

Which of the following statements about job interviews is most accurate?

Accepted Answer

A)  The more an individual learns about the interview process, the better prepared he or she will be. 
B)  Job interviews allow employers and candidates opportunities to evaluate one another. 
C)  Most people find job interviews stressful. 
D)  All answer choices are accurate statements about job interviews. 
A)  The more an individual learns about the interview process, the better prepared he or she will be. 
B)  Job interviews allow employers and candidates opportunities to evaluate one another. 
C)  Most people find job interviews stressful. 
D)  All answer choices are accurate statements about job interviews.

Question 15

When writing a resignation letter to your employer, you should

Accepted Answer

A)  allow more than the standard two-week notice if you have a high or responsible position within the company. 
B)  offer thanks and end with a forward-looking statement. 
C)  remind the employer of your contributions. 
D)  All answer choices are correct. 
A)  allow more than the standard two-week notice if you have a high or responsible position within the company. 
B)  offer thanks and end with a forward-looking statement. 
C)  remind the employer of your contributions. 
D)  All answer choices are correct.

Question 16

How should you respond if an interviewer asks, Why should we hire you when other applicants have better credentials?

Accepted Answer

A)  Admit that you are less qualified, but stress you can be paid less than more experienced applicants. 
B)  Describe how you are correcting one of your most significant weaknesses to display your strong work ethic and determination. 
C)  Confidently explain your strengths such as your openness to new ideas and knowledge of the latest methods and equipment. 
D)  Since it is clear that you will not get this job offer, do not answer this question. 
A)  Admit that you are less qualified, but stress you can be paid less than more experienced applicants. 
B)  Describe how you are correcting one of your most significant weaknesses to display your strong work ethic and determination. 
C)  Confidently explain your strengths such as your openness to new ideas and knowledge of the latest methods and equipment. 
D)  Since it is clear that you will not get this job offer, do not answer this question.

Question 17

Effective interview-preparation techniques include practicing answers to possible questions, preparing to explain problem areas on your résumé, deciding on professional attire, and

Accepted Answer

A)  informing your current employer of your plans. 
B)  preparing success stories. 
C)  writing a resignation letter. 
D)  purchasing a gift for the interviewer. 
A)  informing your current employer of your plans. 
B)  preparing success stories. 
C)  writing a resignation letter. 
D)  purchasing a gift for the interviewer.

Question 18

Even though you will likely receive and accept your job offer via telephone, you should send the employer a letter or e-mail to document your acceptance of the job.

Accepted Answer

A) True 
 B)False

Question 19

If an interviewer says Why do you want to work for us?, you should

Accepted Answer

A)  briefly summarize problems at your current job that require you to change employers. 
B)  show what you know about the interviewer's company and how your goals match the company and its culture. 
C)  explain that as a recent graduate you want to work for any company needing a person with your skills and background. 
D)  tell the truth about your reasons for seeking this job; for example, you are unemployed, you need more pay or better benefits, or you just graduated. 
A)  briefly summarize problems at your current job that require you to change employers. 
B)  show what you know about the interviewer's company and how your goals match the company and its culture. 
C)  explain that as a recent graduate you want to work for any company needing a person with your skills and background. 
D)  tell the truth about your reasons for seeking this job; for example, you are unemployed, you need more pay or better benefits, or you just graduated.

Question 20

Once you have resigned in a meeting with your supervisor, you do not need to document your resignation in a letter or e-mail.

Accepted Answer

A) True 
 B)False

A resignation letter typically includes a two-week notice. However, if you hold a management position, you should provide your employer a longer notice.

Which of the following statements most accurately describes a sequential interview?

Which of the following is the best advice to make a positive first impression in a phone conversation with an employer?

During your job search, you should treat any call from an employer just like an interview.

If your résumé or application generates no response within a reasonable time, you should consider sending a short follow-up e-mail or letter to emphasize your qualifications or to add new information.

Although you can't expect to be perfect in an employment interview, you can do your best by

When the interviewer says Describe a time when you worked successfully as a member of a team, your best response will be to

If you must turn down a job offer, employment experts suggest you should send the employer a letter

A sequential interview is usually shorter than a one-on-one interview.

Which of the following statements about online interviews is most accurate?

Fill out a job application form using a pencil to allow for easy erasure of mistakes, clear handwriting, and dark lettering.

Because online interviews are typically conducted using webcams and videoconferencing software, applicants do not need to worry about their appearance, nonverbal behaviors, or eye contact.

When an interviewer asks you a challenging question about a weakness, what is the best way to respond?

Which of the following statements about job interviews is most accurate?

When writing a resignation letter to your employer, you should

How should you respond if an interviewer asks, Why should we hire you when other applicants have better credentials?

Effective interview-preparation techniques include practicing answers to possible questions, preparing to explain problem areas on your résumé, deciding on professional attire, and

Even though you will likely receive and accept your job offer via telephone, you should send the employer a letter or e-mail to document your acceptance of the job.

If an interviewer says Why do you want to work for us?, you should

Once you have resigned in a meeting with your supervisor, you do not need to document your resignation in a letter or e-mail.

Communicating in the Digital Age Workplace

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

the Job Search and Resumes in the Digital Age

Correction Symbols and Proofreading Marks

Document Format Guide

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Exam 14: Interviewing and Following up

A resignation letter typically includes a two-week notice. However, if you hold a management position, you should provide your employer a longer notice.

Which of the following statements most accurately describes a sequential interview?

Which of the following is the best advice to make a positive first impression in a phone conversation with an employer?

During your job search, you should treat any call from an employer just like an interview.

If your résumé or application generates no response within a reasonable time, you should consider sending a short follow-up e-mail or letter to emphasize your qualifications or to add new information.

Although you can't expect to be perfect in an employment interview, you can do your best by

When the interviewer says Describe a time when you worked successfully as a member of a team, your best response will be to

If you must turn down a job offer, employment experts suggest you should send the employer a letter

A sequential interview is usually shorter than a one-on-one interview.

Which of the following statements about online interviews is most accurate?

Fill out a job application form using a pencil to allow for easy erasure of mistakes, clear handwriting, and dark lettering.

Because online interviews are typically conducted using webcams and videoconferencing software, applicants do not need to worry about their appearance, nonverbal behaviors, or eye contact.

When an interviewer asks you a challenging question about a weakness, what is the best way to respond?

Which of the following statements about job interviews is most accurate?

When writing a resignation letter to your employer, you should

How should you respond if an interviewer asks, Why should we hire you when other applicants have better credentials?

Effective interview-preparation techniques include practicing answers to possible questions, preparing to explain problem areas on your résumé, deciding on professional attire, and

Even though you will likely receive and accept your job offer via telephone, you should send the employer a letter or e-mail to document your acceptance of the job.

If an interviewer says Why do you want to work for us?, you should

Once you have resigned in a meeting with your supervisor, you do not need to document your resignation in a letter or e-mail.

Communicating in the Digital Age Workplace

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

the Job Search and Resumes in the Digital Age

Correction Symbols and Proofreading Marks

Document Format Guide

Documentation Formats

Filters