Question 1

____________________ may be defined as "the complex system of values, traits, morals, and customs shared by a society, region, or country."

Accepted Answer

The answer of ____________________ may be defined as "the complex...

Question 2

As a frontline employee, you can expect to have more managers in the workforce.

Accepted Answer

A) True 
 B)False

Question 3

Suzanne wants to make a good impression during a job interview. What should she do?

Accepted Answer

A)  Avoid eye contact with her interviewer to show respect. 
B)  Slump down in her chair to show that she's relaxed. 
C)  Wear professional business attire. 
D)  Ask the interviewer to lunch. 
A)  Avoid eye contact with her interviewer to show respect. 
B)  Slump down in her chair to show that she's relaxed. 
C)  Wear professional business attire. 
D)  Ask the interviewer to lunch.

Question 4

North Americans value straightforwardness and are suspicious of evasiveness. These traits identify the cultural dimension of

Accepted Answer

A)  individualism. 
B)  power distance. 
C)  communication style. 
D)  time orientation. 
A)  individualism. 
B)  power distance. 
C)  communication style. 
D)  time orientation.

Question 5

For Americans words are very important, especially in contracts and negotiations.

Accepted Answer

A) True 
 B)False

Question 6

As an employee in today's digital workplace, you can expect to work more independently rather than collaboratively in groups.

Accepted Answer

A) True 
 B)False

Question 7

____________________ is defined as "trying to see the world through another's eyes."

Accepted Answer

The answer of ____________________ is defined as "trying to see...

Question 8

Communication skills

Accepted Answer

A)  are not as important as technical skills for career success. 
B)  are not necessary in today's competitive job market. 
C)  are ranked by recruiters at the top of qualities they most desire in job seekers. 
D)  cannot be learned; they are innate. 
A)  are not as important as technical skills for career success. 
B)  are not necessary in today's competitive job market. 
C)  are ranked by recruiters at the top of qualities they most desire in job seekers. 
D)  cannot be learned; they are innate.

Question 9

Listening is a passive process.

Accepted Answer

A) True 
 B)False

Question 10

Most communication is nonverbal.

Accepted Answer

A) True 
 B)False

Question 11

Individuals in Western cultures are more relaxed about social status and the appearance of power.

Accepted Answer

A) True 
 B)False

Question 12

One of the best strategies to become a better listener is to question a speaker while he or she is still talking to ensure your comprehension.

Accepted Answer

A) True 
 B)False

Question 13

On the job you are more likely to be taken seriously and to be promoted if you

Accepted Answer

A)  look and sound professional. 
B)  frame your degree or certificate and hang it on your office or cubicle wall. 
C)  appear to be busy even when you're not really doing anything. 
D)  attend office parties. 
A)  look and sound professional. 
B)  frame your degree or certificate and hang it on your office or cubicle wall. 
C)  appear to be busy even when you're not really doing anything. 
D)  attend office parties.

Question 14

When writing for a multicultural audience, you are more likely to be understood if you use short sentences and short paragraphs and if you include

Accepted Answer

A)  slang, such as This product really rocks! 
B)  idioms, such as You can improve your bottom line by using this product. 
C)  acronyms, such as ASAP. 
D)  action-specific verbs, such as E-mail me if you have any questions rather than Contact me if you have any questions. 
A)  slang, such as This product really rocks! 
B)  idioms, such as You can improve your bottom line by using this product. 
C)  acronyms, such as ASAP. 
D)  action-specific verbs, such as E-mail me if you have any questions rather than Contact me if you have any questions.

Question 15

Businesses that want to capitalize on cultural diversity need to train workers to think and act alike to reduce conflicts.

Accepted Answer

A) True 
 B)False

Question 16

Which communication technology is used by companies today?

Accepted Answer

A)  Presence technology 
B)  Cloud computing 
C)  Videoconferencing 
D)  All answer choices are communication technologies being used by companies today. 
A)  Presence technology 
B)  Cloud computing 
C)  Videoconferencing 
D)  All answer choices are communication technologies being used by companies today.

Question 17

Which of the following statements is most accurate?

Accepted Answer

A)  The need for well-written messages has declined in today's workforce. 
B)  Employers rank soft skills as less valuable than hard skills. 
C)  Social media are playing an increasingly prominent role in business. 
D)  Today's use of digital media requires less written communication. 
A)  The need for well-written messages has declined in today's workforce. 
B)  Employers rank soft skills as less valuable than hard skills. 
C)  Social media are playing an increasingly prominent role in business. 
D)  Today's use of digital media requires less written communication.

Question 18

Employees in today's workforce must learn to write only e-mails effectively.

Accepted Answer

A) True 
 B)False

Question 19

When communicating face-to-face with a person from another culture, you can always assume that the other person is understanding your ideas if he or she smiles.

Accepted Answer

A) True 
 B)False

Question 20

Because of today's communication technology, employees in today's workforce can expect to write fewer messages.

Accepted Answer

A) True 
 B)False

____________________ may be defined as "the complex system of values, traits, morals, and customs shared by a society, region, or country."

As a frontline employee, you can expect to have more managers in the workforce.

Suzanne wants to make a good impression during a job interview. What should she do?

North Americans value straightforwardness and are suspicious of evasiveness. These traits identify the cultural dimension of

For Americans words are very important, especially in contracts and negotiations.

As an employee in today's digital workplace, you can expect to work more independently rather than collaboratively in groups.

____________________ is defined as "trying to see the world through another's eyes."

Communication skills

Listening is a passive process.

Most communication is nonverbal.

Individuals in Western cultures are more relaxed about social status and the appearance of power.

One of the best strategies to become a better listener is to question a speaker while he or she is still talking to ensure your comprehension.

On the job you are more likely to be taken seriously and to be promoted if you

When writing for a multicultural audience, you are more likely to be understood if you use short sentences and short paragraphs and if you include

Businesses that want to capitalize on cultural diversity need to train workers to think and act alike to reduce conflicts.

Which communication technology is used by companies today?

Which of the following statements is most accurate?

Employees in today's workforce must learn to write only e-mails effectively.

When communicating face-to-face with a person from another culture, you can always assume that the other person is understanding your ideas if he or she smiles.

Because of today's communication technology, employees in today's workforce can expect to write fewer messages.

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

the Job Search and Resumes in the Digital Age

Interviewing and Following up

Correction Symbols and Proofreading Marks

Document Format Guide

Documentation Formats

Filters

Exam 1: Communicating in the Digital Age Workplace

____________________ may be defined as "the complex system of values, traits, morals, and customs shared by a society, region, or country."

As a frontline employee, you can expect to have more managers in the workforce.

Suzanne wants to make a good impression during a job interview. What should she do?

North Americans value straightforwardness and are suspicious of evasiveness. These traits identify the cultural dimension of

For Americans words are very important, especially in contracts and negotiations.

As an employee in today's digital workplace, you can expect to work more independently rather than collaboratively in groups.

____________________ is defined as "trying to see the world through another's eyes."

Communication skills

Listening is a passive process.

Most communication is nonverbal.

Individuals in Western cultures are more relaxed about social status and the appearance of power.

One of the best strategies to become a better listener is to question a speaker while he or she is still talking to ensure your comprehension.

On the job you are more likely to be taken seriously and to be promoted if you

When writing for a multicultural audience, you are more likely to be understood if you use short sentences and short paragraphs and if you include

Businesses that want to capitalize on cultural diversity need to train workers to think and act alike to reduce conflicts.

Which communication technology is used by companies today?

Which of the following statements is most accurate?

Employees in today's workforce must learn to write only e-mails effectively.

When communicating face-to-face with a person from another culture, you can always assume that the other person is understanding your ideas if he or she smiles.

Because of today's communication technology, employees in today's workforce can expect to write fewer messages.

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

the Job Search and Resumes in the Digital Age

Interviewing and Following up

Correction Symbols and Proofreading Marks

Document Format Guide

Documentation Formats

Filters