Exam 9: Enterprise Systems

In a customer relationship management (CRM) system, the ability to track data on individual customers and sales leads and then access that data from any part of an organization is known as _____.

The data created by computer-aided design (CAD) cannot be shared with others.

_____ is the use of software to analyze the robustness and performance of components and assemblies.

_____ is the use of software to assist in the creation, analysis, and modification of the design of a component or product.

Effective use of an enterprise system requires changes in work processes and in the details of how work gets done.

In business, SME stands for _____.

Small and medium size organizations do not employ enterprise systems.

_____ is used primarily by people in the sales, marketing, accounting, and service organizations to capture and view data about customers and to improve communications.

A small and medium-sized enterprise (SME) is legally independent enterprise with _____ employees.

Organizations frequently need to customize a vendor's enterprise resource planning (ERP) software to integrate other business systems.

Capturing and gathering all data necessary to complete the processing of transactions is called data collection.

A disadvantage of the hosted software model is increased total cost of ownership.

_____ involves reentering data that was not typed or scanned correctly.

In the context of transaction processing activities, data editing involves reentering data that was not typed or scanned properly.

A(n) _____ is central to individuals and organizations of all sizes and ensures that information can be shared across all business functions and all levels of management to support the running and managing of a business.

What is the goal of a customer relationship management (CRM) system? Discuss the benefits of CRM software.

A customer relationship management (CRM) system helps a company in managing ______.

_____ can include classifying data, sorting into categories, performing calculations, summarizing results, and storing data in an organization's database for further processing.

_____, one of the transaction processing activities, involves generating output records and reports.

In the context of enterprise resource planning (ERP) systems, the most efficient and effective ways to complete a business process are called _____.