Question 1

It is a sign of respect not to interrupt when someone is speaking, even if they are slow in getting to the point.

Accepted Answer

A) True 
 B)False

Question 2

Which is the best indication that oral communication has been successful?

Accepted Answer

A)  The two parties spend approximately equal time talking. 
B)  The speaker has a cheerful, courteous manner. 
C)  The listener understands the speaker's intended message. 
D)  The listener paraphrases what she believes the speaker has said. 
A)  The two parties spend approximately equal time talking. 
B)  The speaker has a cheerful, courteous manner. 
C)  The listener understands the speaker's intended message. 
D)  The listener paraphrases what she believes the speaker has said.

Question 3

Mr. Manning is a cranky and demanding patient. Which would be the best way for Jackie, a new nursing assistant, to work with Mr. Manning?

Accepted Answer

A)  Perform her tasks as quickly as possible and interact as little as possible. 
B)  Tactfully let him know that his behavior is unacceptable. 
C)  Treat him with respect and courtesy. 
D)  Ask her supervisor for assistance when working with him. 
A)  Perform her tasks as quickly as possible and interact as little as possible. 
B)  Tactfully let him know that his behavior is unacceptable. 
C)  Treat him with respect and courtesy. 
D)  Ask her supervisor for assistance when working with him.

Question 4

Professional speakers recommend that you memorize oral presentations so you won't have to depend on notes.

Accepted Answer

A) True 
 B)False

Question 5

You are engaged in a conversation with a patient. Stating in your own words what you think she means after she has spoken is called

Accepted Answer

A)  acknowledging. 
B)  showing empathy. 
C)  reflecting. 
D)  paraphrasing. 
A)  acknowledging. 
B)  showing empathy. 
C)  reflecting. 
D)  paraphrasing.

Question 6

Which statement is the best definition of empathy?

Accepted Answer

A)  Asking personal questions 
B)  Making an effort to learn more about the views of other people 
C)  Feeling sorry for another person 
D)  Being courteous to everyone you work with 
A)  Asking personal questions 
B)  Making an effort to learn more about the views of other people 
C)  Feeling sorry for another person 
D)  Being courteous to everyone you work with

It is a sign of respect not to interrupt when someone is speaking, even if they are slow in getting to the point.

Which is the best indication that oral communication has been successful?

Mr. Manning is a cranky and demanding patient. Which would be the best way for Jackie, a new nursing assistant, to work with Mr. Manning?

Professional speakers recommend that you memorize oral presentations so you won't have to depend on notes.

You are engaged in a conversation with a patient. Stating in your own words what you think she means after she has spoken is called

Which statement is the best definition of empathy?

Your Career Starts Now

Your Resume Starts Now

Developing Your Personal Skills

Strategies for Adult Students

Strategies for English As A Second Language Students

Strategies for Students with Learning Disabilities

Developing Your Paper Skills I: Intake of Information

Developing Your Paper Skills II: Output of Information

Developing Your Practical Skills

Becoming a Professional

Beginning the Job Search

Finalizing Your Employment Presentation Materials

The Interview

After the Interview

Success on the Job

Navigating Your Career

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Exam 10: Developing Your People Skills

It is a sign of respect not to interrupt when someone is speaking, even if they are slow in getting to the point.

Which is the best indication that oral communication has been successful?

Mr. Manning is a cranky and demanding patient. Which would be the best way for Jackie, a new nursing assistant, to work with Mr. Manning?

Professional speakers recommend that you memorize oral presentations so you won't have to depend on notes.

You are engaged in a conversation with a patient. Stating in your own words what you think she means after she has spoken is called

Which statement is the best definition of empathy?

Your Career Starts Now

Your Resume Starts Now

Developing Your Personal Skills

Strategies for Adult Students

Strategies for English As A Second Language Students

Strategies for Students with Learning Disabilities

Developing Your Paper Skills I: Intake of Information

Developing Your Paper Skills II: Output of Information

Developing Your Practical Skills

Becoming a Professional

Beginning the Job Search

Finalizing Your Employment Presentation Materials

The Interview

After the Interview

Success on the Job

Navigating Your Career

Filters