Question 1

Threat of government regulation is one of the five forces in Porter's model.

Accepted Answer

A) True 
 B)False

Question 2

Ideally, a competitive advantage should be

Accepted Answer

A)  industry-wide. 
B)  short term. 
C)  reproducible. 
D)  shared with partners. 
E)  sustainable. 
A)  industry-wide. 
B)  short term. 
C)  reproducible. 
D)  shared with partners. 
E)  sustainable.

Question 3

High switching cost refers to

Accepted Answer

A)  a service charge that discourages customers from switching service providers. 
B)  a strategy employed by companies to prevent customers from renegotiating service contracts. 
C)  an illegal tactic that prevents customers from leaving by charging a prohibitive service termination fee. 
D)  a strategy employed by companies to lock in customers by making it difficult or expensive to switch to another product. 
E)  a strategy used by telecom providers to retain customers. 
A)  a service charge that discourages customers from switching service providers. 
B)  a strategy employed by companies to prevent customers from renegotiating service contracts. 
C)  an illegal tactic that prevents customers from leaving by charging a prohibitive service termination fee. 
D)  a strategy employed by companies to lock in customers by making it difficult or expensive to switch to another product. 
E)  a strategy used by telecom providers to retain customers.

Question 4

A value chain (is)

Accepted Answer

A)  a group of activities that improve the effectiveness of a good or service. 
B)  describes how a product moves through a distribution channel. 
C)  a group of activities that improve the efficiency of a good or service. 
D)  describes total amount of money spent on making a product. 
E)  describes the transactions that occur between the vendor and the consumer. 
A)  a group of activities that improve the effectiveness of a good or service. 
B)  describes how a product moves through a distribution channel. 
C)  a group of activities that improve the efficiency of a good or service. 
D)  describes total amount of money spent on making a product. 
E)  describes the transactions that occur between the vendor and the consumer.

Question 5

A system that reduces ________ for a company can result in significant competitive advantage.

Accepted Answer

The answer of A system that reduces ________ for a...

Question 6

A strategic ________ with other organizations can be used to establish standards, reduce purchasing costs, and jointly promote products.

Accepted Answer

The answer of A strategic ________ with other organizations can...

Question 7

What is a value chain?

Accepted Answer

A value chain is a network of

Question 8

When a firm like Bell offers free anti-spam protection to their customers, they are trying to gain a competitive advantage by ________ their customers.

Accepted Answer

The answer of When a firm like Bell offers free...

Question 9

________ technologies are changes in technology that maintain the rate of improvement in customer value.

Accepted Answer

The answer of ________ technologies are changes in technology that...

Question 10

________ is an example of a support activity in Porter's value chain model.

Accepted Answer

A)  Goods production 
B)  Warranty service 
C)  Finished goods inventory management 
D)  Payroll management 
E)  Raw material acquisition 
A)  Goods production 
B)  Warranty service 
C)  Finished goods inventory management 
D)  Payroll management 
E)  Raw material acquisition

Question 11

Primary activities are activities where value is added directly to the product.

Accepted Answer

A) True 
 B)False

Question 12

Disruptive technologies introduce a very new package of attributes to the accepted mainstream products.

Accepted Answer

A) True 
 B)False

Question 13

What is meant by increasing efficiency?

Accepted Answer

Increasing efficiency means th

Question 14

An innovative shipping information system for a small package delivery company helps to ________ its package delivery service from competitors that do not have a similar system.

Accepted Answer

The answer of An innovative shipping information system for a...

Question 15

Each value chain consists of one or more business

Accepted Answer

A)  activities. 
B)  linkages 
C)  processes. 
D)  systems. 
E)  partners. 
A)  activities. 
B)  linkages 
C)  processes. 
D)  systems. 
E)  partners.

Question 16

Which of the following best describes the introduction of a disruptive technology in Canada?

Accepted Answer

A)  The introduction of high-definition TV 
B)  The introduction of movies on DVDs 
C)  The introduction of satellite radio 
D)  The introduction of digital projection in theatres 
E)  The introduction of automatic teller machines 
A)  The introduction of high-definition TV 
B)  The introduction of movies on DVDs 
C)  The introduction of satellite radio 
D)  The introduction of digital projection in theatres 
E)  The introduction of automatic teller machines

Question 17

Sustaining technologies are changes in technology that maintain the rate of improvement in customer value.

Accepted Answer

A) True 
 B)False

Question 18

Switching costs are those associated with network switches.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following makes it difficult for a company to copy a rival's information systems?

Accepted Answer

A)  The data is different in the two organizations. 
B)  It is difficult to duplicate business processes. 
C)  Technology may not be available for sale. 
D)  Mastering the art of integrating technology and people 
E)  Talent is hard to recruit. 
A)  The data is different in the two organizations. 
B)  It is difficult to duplicate business processes. 
C)  Technology may not be available for sale. 
D)  Mastering the art of integrating technology and people 
E)  Talent is hard to recruit.

Question 20

Which of the following best describes Bower and Christensen's idea of a sustaining technology?

Accepted Answer

A)  A technology innovation that increases the rate of improvement in customer value 
B)  A technology innovation that provides a very new package of attributes from the accepted mainstream products 
C)  A technology innovation that ensures environmental sustainability 
D)  A technology innovation that decreases the rate of improvement in customer value 
E)  A technology innovation that maintains the rate of improvement in customer value 
A)  A technology innovation that increases the rate of improvement in customer value 
B)  A technology innovation that provides a very new package of attributes from the accepted mainstream products 
C)  A technology innovation that ensures environmental sustainability 
D)  A technology innovation that decreases the rate of improvement in customer value 
E)  A technology innovation that maintains the rate of improvement in customer value

Threat of government regulation is one of the five forces in Porter's model.

Ideally, a competitive advantage should be

High switching cost refers to

A value chain (is)

A system that reduces ________ for a company can result in significant competitive advantage.

A strategic ________ with other organizations can be used to establish standards, reduce purchasing costs, and jointly promote products.

What is a value chain?

When a firm like Bell offers free anti-spam protection to their customers, they are trying to gain a competitive advantage by ________ their customers.

________ technologies are changes in technology that maintain the rate of improvement in customer value.

________ is an example of a support activity in Porter's value chain model.

Primary activities are activities where value is added directly to the product.

Disruptive technologies introduce a very new package of attributes to the accepted mainstream products.

What is meant by increasing efficiency?

An innovative shipping information system for a small package delivery company helps to ________ its package delivery service from competitors that do not have a similar system.

Each value chain consists of one or more business

Which of the following best describes the introduction of a disruptive technology in Canada?

Sustaining technologies are changes in technology that maintain the rate of improvement in customer value.

Switching costs are those associated with network switches.

Which of the following makes it difficult for a company to copy a rival's information systems?

Which of the following best describes Bower and Christensen's idea of a sustaining technology?

Information Systems and You

Business Processes and Decision Making

Application Extension-Introduction to Business Process Modeling With Microsoft Visio

Application Extension-Introduction to Microsoft Excel 2013

Hardware and Software

Database and Content Management

Extension-Using Microsoft Access 2013

Extension-Database Design

Networks and Collaboration

Competitive Advantage and Business Processes

Decision Making and Business Intelligence

E-commerce, Social Networking, and Web 20

Acquiring Information Systems Through Projects

Application Extension-Introduction to Microsoft Project

Structure, Governance, and Ethics

Managing Information Security and Privacy

Filters

Exam 4: Productivity, Innovation, and Strategy

Threat of government regulation is one of the five forces in Porter's model.

Ideally, a competitive advantage should be

High switching cost refers to

A value chain (is)

A system that reduces ________ for a company can result in significant competitive advantage.

A strategic ________ with other organizations can be used to establish standards, reduce purchasing costs, and jointly promote products.

What is a value chain?

When a firm like Bell offers free anti-spam protection to their customers, they are trying to gain a competitive advantage by ________ their customers.

________ technologies are changes in technology that maintain the rate of improvement in customer value.

________ is an example of a support activity in Porter's value chain model.

Primary activities are activities where value is added directly to the product.

Disruptive technologies introduce a very new package of attributes to the accepted mainstream products.

What is meant by increasing efficiency?

An innovative shipping information system for a small package delivery company helps to ________ its package delivery service from competitors that do not have a similar system.

Each value chain consists of one or more business

Which of the following best describes the introduction of a disruptive technology in Canada?

Sustaining technologies are changes in technology that maintain the rate of improvement in customer value.

Switching costs are those associated with network switches.

Which of the following makes it difficult for a company to copy a rival's information systems?

Which of the following best describes Bower and Christensen's idea of a sustaining technology?

Information Systems and You

Business Processes and Decision Making

Application Extension-Introduction to Business Process Modeling With Microsoft Visio

Application Extension-Introduction to Microsoft Excel 2013

Hardware and Software

Database and Content Management

Extension-Using Microsoft Access 2013

Extension-Database Design

Networks and Collaboration

Competitive Advantage and Business Processes

Decision Making and Business Intelligence

E-commerce, Social Networking, and Web 20

Acquiring Information Systems Through Projects

Application Extension-Introduction to Microsoft Project

Structure, Governance, and Ethics

Managing Information Security and Privacy

Filters