Question 1

Which of these statements about supervisors is TRUE?

Accepted Answer

A)  They focus on getting work done rather than how it is done. 
B)  They are not supposed to help you meet your career goals. 
C)  They want to increase productivity, no matter the cost. 
D)  They expect coworkers to get along to increase productivity. 
A)  They focus on getting work done rather than how it is done. 
B)  They are not supposed to help you meet your career goals. 
C)  They want to increase productivity, no matter the cost. 
D)  They expect coworkers to get along to increase productivity.

Question 2

What are the goals of the speaker and receiver in interpersonal communication?

Accepted Answer

Answers will vary. Correct answers shoul

Question 3

Your best friend keeps canceling plans with you at the last minute, and your feelings are hurt. Which of these statements might help you express your feelings to your friend in a constructive, helpful way?

Accepted Answer

A)  "I feel disappointed when you cancel plans with me because I enjoy spending time with you." 
B)  "You have become such a thoughtless friend. You need to understand how I feel." 
C)  "This friendship obviously doesn't mean as much to you as it does to me." 
D)  "I think it's time for me to find some new friends who value me as much as I value them." 
A)  "I feel disappointed when you cancel plans with me because I enjoy spending time with you." 
B)  "You have become such a thoughtless friend. You need to understand how I feel." 
C)  "This friendship obviously doesn't mean as much to you as it does to me." 
D)  "I think it's time for me to find some new friends who value me as much as I value them."

Question 4

Identify three ways to provide effective verbal feedback while actively listening.

Accepted Answer

Answers will vary. Correct answers shoul

Question 5

If you treat people less favorably based on their membership in a particular group, it is known as what?

Accepted Answer

A)  empathy 
B)  diversity 
C)  discrimination 
D)  tolerance 
A)  empathy 
B)  diversity 
C)  discrimination 
D)  tolerance

Question 6

What might a potential employer do to get to know you on a professional level?

Accepted Answer

A)  They may call your references and ask them to tell specific stories about your personal opinions. 
B)  They may contact former coworkers to ask about your salary at your old position and if you were nice to work with. 
C)  They may review your social media posts to determine if you are a professional with integrity and ethics. 
D)  They may ask you to provide a short biography when you come in for the second interview and ask more personal questions. 
A)  They may call your references and ask them to tell specific stories about your personal opinions. 
B)  They may contact former coworkers to ask about your salary at your old position and if you were nice to work with. 
C)  They may review your social media posts to determine if you are a professional with integrity and ethics. 
D)  They may ask you to provide a short biography when you come in for the second interview and ask more personal questions.

Question 7

Which is NOT a component of an open posture?

Accepted Answer

A)  facing the speaker 
B)  sitting up straight 
C)  relaxing your shoulders 
D)  crossing your arms 
A)  facing the speaker 
B)  sitting up straight 
C)  relaxing your shoulders 
D)  crossing your arms

Question 8

List four ways in which you can use body language to indicate to a speaker that you are paying attention to what they are saying.

Accepted Answer

Answers will vary. Correct answers shoul

Question 9

Marcie was listening to her friend, Ray, describe the concert they attended over the weekend. As they spoke, Ray said something that Marcie did not understand. Which feedback should Marcie give Ray to improve their communication?

Accepted Answer

A)  "I may be wrong, but you seem a bit distracted. Would you prefer that we talk later instead?" 
B)  "I'm sorry, I'm not sure what you're saying. Can you explain that again for me?" 
C)  "That's interesting. What else did you do over the weekend?" 
D)  "You're telling me everything is fine, but you look like you're upset." 
A)  "I may be wrong, but you seem a bit distracted. Would you prefer that we talk later instead?" 
B)  "I'm sorry, I'm not sure what you're saying. Can you explain that again for me?" 
C)  "That's interesting. What else did you do over the weekend?" 
D)  "You're telling me everything is fine, but you look like you're upset."

Question 10

Which of these statements BEST describes a bias?

Accepted Answer

A)  tolerance of an individual based on a social agreement 
B)  conscious or unconscious feeling in favor or against an idea 
C)  full and equal protection for all individuals in society 
D)  mob mentality that can lead to poor decision making 
A)  tolerance of an individual based on a social agreement 
B)  conscious or unconscious feeling in favor or against an idea 
C)  full and equal protection for all individuals in society 
D)  mob mentality that can lead to poor decision making

Question 11

Part of being assertive is:

Accepted Answer

A)  keeping your thoughts and feelings to yourself. 
B)  maintaining a feeling of superiority over others. 
C)  criticizing others for the mistakes they have made. 
D)  advocating for yourself without disrespecting others. 
A)  keeping your thoughts and feelings to yourself. 
B)  maintaining a feeling of superiority over others. 
C)  criticizing others for the mistakes they have made. 
D)  advocating for yourself without disrespecting others.

Question 12

Brief responses such as "uh-huh" and "okay" should be used occasionally to indicate to a speaker that you are paying attention.

Accepted Answer

A) True 
 B)False

Question 13

The active exchange of information between two or more people is called:

Accepted Answer

A)  paralinguistics. 
B)  emotional intelligence. 
C)  interpersonal communication. 
D)  service learning. 
A)  paralinguistics. 
B)  emotional intelligence. 
C)  interpersonal communication. 
D)  service learning.

Question 14

List four strategies for recognizing emotions in other people.

Accepted Answer

Answers will vary. Correct answers shoul

Question 15

Imagine that you are feeling stressed because you have a number of deadlines and other commitments to contend with simultaneously. Explain what you could do to recognize how this stress is affecting you emotionally.

Accepted Answer

Answers will vary. Correct answers shoul

Question 16

Marta's friend, Aimee, is upset and crying because she got a bad grade on her geography exam after spending countless hours studying for it. Marta feels bad for her friend and wants to help her. What should Marta say?

Accepted Answer

A)  "You would've done better if you'd spent more time preparing." 
B)  "This isn't a big deal, and you need to get over it." 
C)  "I failed a Spanish exam last term, but I worked with my instructor and my grades improved." 
D)  "So, you're not good at geography, so what? You weren't planning to become a mapmaker after college." 
A)  "You would've done better if you'd spent more time preparing." 
B)  "This isn't a big deal, and you need to get over it." 
C)  "I failed a Spanish exam last term, but I worked with my instructor and my grades improved." 
D)  "So, you're not good at geography, so what? You weren't planning to become a mapmaker after college."

Question 17

Some of us are considered multidimensional.

Accepted Answer

A) True 
 B)False

Question 18

Gerald is upset because he is trying to study for his anatomy midterm, but his roommate is playing music too loudly for Gerald to concentrate. When Gerald asked him to turn it down, his roommate replied, "Lighten up and have some fun, Gerald!" which only made him angrier. What should Gerald do to manage his anger?

Accepted Answer

A)  practice rapid breathing and walking back and forth 
B)  focus on how the situation is affecting him and stay silent 
C)  calmly let his roommate know the situation is upsetting 
D)  stay in his seat and wait for his anger to pass 
A)  practice rapid breathing and walking back and forth 
B)  focus on how the situation is affecting him and stay silent 
C)  calmly let his roommate know the situation is upsetting 
D)  stay in his seat and wait for his anger to pass

Question 19

Why is it MOST important to avoid office gossip?

Accepted Answer

A)  It can lead to other people talking behind your back. 
B)  It can set you up for personal attacks and legal trouble. 
C)  It can erode morale and even get you in trouble. 
D)  It can be hard to stay on top of the gossip each week. 
A)  It can lead to other people talking behind your back. 
B)  It can set you up for personal attacks and legal trouble. 
C)  It can erode morale and even get you in trouble. 
D)  It can be hard to stay on top of the gossip each week.

Question 20

Emotional intelligence is both interpersonal and intrapersonal.

Accepted Answer

A) True 
 B)False

Which of these statements about supervisors is TRUE?

What are the goals of the speaker and receiver in interpersonal communication?

Your best friend keeps canceling plans with you at the last minute, and your feelings are hurt. Which of these statements might help you express your feelings to your friend in a constructive, helpful way?

Identify three ways to provide effective verbal feedback while actively listening.

If you treat people less favorably based on their membership in a particular group, it is known as what?

What might a potential employer do to get to know you on a professional level?

Which is NOT a component of an open posture?

List four ways in which you can use body language to indicate to a speaker that you are paying attention to what they are saying.

Marcie was listening to her friend, Ray, describe the concert they attended over the weekend. As they spoke, Ray said something that Marcie did not understand. Which feedback should Marcie give Ray to improve their communication?

Which of these statements BEST describes a bias?

Part of being assertive is:

Brief responses such as "uh-huh" and "okay" should be used occasionally to indicate to a speaker that you are paying attention.

The active exchange of information between two or more people is called:

List four strategies for recognizing emotions in other people.

Imagine that you are feeling stressed because you have a number of deadlines and other commitments to contend with simultaneously. Explain what you could do to recognize how this stress is affecting you emotionally.

Marta's friend, Aimee, is upset and crying because she got a bad grade on her geography exam after spending countless hours studying for it. Marta feels bad for her friend and wants to help her. What should Marta say?

Some of us are considered multidimensional.

Why is it MOST important to avoid office gossip?

Emotional intelligence is both interpersonal and intrapersonal.

Building a Foundation for College Success

Planning Your Future

Motivation, Decision Making, and Personal Responsibility

Organization and Time Management

Understanding Thinking and Learning

Reading for College Success

Take Effective Notes

Memory and Studying

Performing Well on Exams

Information Literacy and Communication

Health and Wellness

Career Readiness

Celebrating Your Success and Connecting to Your Future

Strategies for Success in College

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Exam 11: Social Belonging

Which of these statements about supervisors is TRUE?

What are the goals of the speaker and receiver in interpersonal communication?

Your best friend keeps canceling plans with you at the last minute, and your feelings are hurt. Which of these statements might help you express your feelings to your friend in a constructive, helpful way?

Identify three ways to provide effective verbal feedback while actively listening.

If you treat people less favorably based on their membership in a particular group, it is known as what?

What might a potential employer do to get to know you on a professional level?

Which is NOT a component of an open posture?

List four ways in which you can use body language to indicate to a speaker that you are paying attention to what they are saying.

Marcie was listening to her friend, Ray, describe the concert they attended over the weekend. As they spoke, Ray said something that Marcie did not understand. Which feedback should Marcie give Ray to improve their communication?

Which of these statements BEST describes a bias?

Part of being assertive is:

Brief responses such as "uh-huh" and "okay" should be used occasionally to indicate to a speaker that you are paying attention.

The active exchange of information between two or more people is called:

List four strategies for recognizing emotions in other people.

Imagine that you are feeling stressed because you have a number of deadlines and other commitments to contend with simultaneously. Explain what you could do to recognize how this stress is affecting you emotionally.

Marta's friend, Aimee, is upset and crying because she got a bad grade on her geography exam after spending countless hours studying for it. Marta feels bad for her friend and wants to help her. What should Marta say?

Some of us are considered multidimensional.

Why is it MOST important to avoid office gossip?

Emotional intelligence is both interpersonal and intrapersonal.

Building a Foundation for College Success

Planning Your Future

Motivation, Decision Making, and Personal Responsibility

Organization and Time Management

Understanding Thinking and Learning

Reading for College Success

Take Effective Notes

Memory and Studying

Performing Well on Exams

Information Literacy and Communication

Health and Wellness

Career Readiness

Celebrating Your Success and Connecting to Your Future

Strategies for Success in College

Filters