Question 1

Disintermediation is the elimination of middle layers of distributors and suppliers.

Accepted Answer

A) True 
 B)False

Question 2

Social CRM is an information system that social networks use to facilitate communication within their network.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is a key difference between auctions and clearinghouses?

Accepted Answer

A)  Auctions are used for low-value products whereas clearinghouses are used for high-value products. 
B)  Clearinghouses take title to the goods they sell whereas auctions do not. 
C)  Clearinghouses facilitate B2B sales whereas auctions facilitate B2B and B2C sales. 
D)  Auctions support a competitive bidding process whereas clearinghouses sell at a stated price. 
A)  Auctions are used for low-value products whereas clearinghouses are used for high-value products. 
B)  Clearinghouses take title to the goods they sell whereas auctions do not. 
C)  Clearinghouses facilitate B2B sales whereas auctions facilitate B2B and B2C sales. 
D)  Auctions support a competitive bidding process whereas clearinghouses sell at a stated price.

Question 4

At CBI, the warehouse manager uses the ________ screen in the SAP system to ship items to customers.

Accepted Answer

A)  Post Incoming Payments 
B)  Outbound Delivery 
C)  Billing Due List 
D)  Create Standard Order 
A)  Post Incoming Payments 
B)  Outbound Delivery 
C)  Billing Due List 
D)  Create Standard Order

Question 5

According to the U.S. Census bureau, nonmerchant companies are companies that ________.

Accepted Answer

A)  outsource their sales process 
B)  own the goods they sell 
C)  manufacture the goods they sell 
D)  arrange for the sale of goods without owning them 
A)  outsource their sales process 
B)  own the goods they sell 
C)  manufacture the goods they sell 
D)  arrange for the sale of goods without owning them

Question 6

Which of the following is a general benefit that CBI has achieved as a result of implementing SAP?

Accepted Answer

A)  Every department has a dedicated database. 
B)  The company has been able to focus on low-end customers. 
C)  New customers are approved faster. 
D)  The warehouse is allowed to ship orders even before approval. 
A)  Every department has a dedicated database. 
B)  The company has been able to focus on low-end customers. 
C)  New customers are approved faster. 
D)  The warehouse is allowed to ship orders even before approval.

Question 7

Prior to the implementation of SAP, the warehouse manager at CBI did not have any way to communicate with salespeople about upcoming supply disruptions.

Accepted Answer

A) True 
 B)False

Question 8

What is a sale? What are the key activities in sales?

Accepted Answer

The business definition of a sale is an

Question 9

Social CRM is an information system that ________.

Accepted Answer

A)  is used by social networks to facilitate interaction between their members and third parties 
B)  helps companies improve intra-departmental communication 
C)  is used by social networks to gain feedback on how to improve the user experience 
D)  helps companies collect customer data from social media and share it among their customer-facing processes 
A)  is used by social networks to facilitate interaction between their members and third parties 
B)  helps companies improve intra-departmental communication 
C)  is used by social networks to gain feedback on how to improve the user experience 
D)  helps companies collect customer data from social media and share it among their customer-facing processes

Question 10

Prior to the implementation of SAP at CBI, sales orders that were approved by accounting were passed on to the ________.

Accepted Answer

A)  purchasing department 
B)  sales agent 
C)  warehouse 
D)  sales department 
A)  purchasing department 
B)  sales agent 
C)  warehouse 
D)  sales department

Question 11

Start-up costs are high when a firm uses Salesforce.com.

Accepted Answer

A) True 
 B)False

Question 12

Briefly describe the problems that the warehouse manager was facing at CBI before the implementation of SAP.

Accepted Answer

When a sale was made to a new customer,

Question 13

Describe the benefits that Salesforce.com offers businesses.

Accepted Answer

Salesforce.com is the preeminent cloud-b

Question 14

CBI's warehouse manager uses the Billing Due List screen to update picked items in SAP.

Accepted Answer

A) True 
 B)False

Question 15

Price elasticity measures the ________.

Accepted Answer

A)  price level at which a product or service covers its variable costs 
B)  amount that demand rises or falls with changes in price 
C)  impact of changes in the cost of production on the overall price of a commodity 
D)  price level at which a product or service covers its fixed costs 
A)  price level at which a product or service covers its variable costs 
B)  amount that demand rises or falls with changes in price 
C)  impact of changes in the cost of production on the overall price of a commodity 
D)  price level at which a product or service covers its fixed costs

Question 16

The sales process is a part of the outbound logistics activity of the value chain.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is a main activity of the sales process?

Accepted Answer

A)  procurement 
B)  payment 
C)  storage 
D)  manufacturing 
A)  procurement 
B)  payment 
C)  storage 
D)  manufacturing

Question 18

Describe the benefits of SAP for CBI's sales process.

Accepted Answer

Several general benefits of the new SAP

Question 19

Clearinghouses match buyers and sellers by using an IS version of a standard auction.

Accepted Answer

A) True 
 B)False

Question 20

Discuss the importance of sales for a business.

Accepted Answer

For a business, sales is the most import

Disintermediation is the elimination of middle layers of distributors and suppliers.

Social CRM is an information system that social networks use to facilitate communication within their network.

Which of the following is a key difference between auctions and clearinghouses?

At CBI, the warehouse manager uses the ________ screen in the SAP system to ship items to customers.

According to the U.S. Census bureau, nonmerchant companies are companies that ________.

Which of the following is a general benefit that CBI has achieved as a result of implementing SAP?

Prior to the implementation of SAP, the warehouse manager at CBI did not have any way to communicate with salespeople about upcoming supply disruptions.

What is a sale? What are the key activities in sales?

Social CRM is an information system that ________.

Prior to the implementation of SAP at CBI, sales orders that were approved by accounting were passed on to the ________.

Start-up costs are high when a firm uses Salesforce.com.

Briefly describe the problems that the warehouse manager was facing at CBI before the implementation of SAP.

Describe the benefits that Salesforce.com offers businesses.

CBI's warehouse manager uses the Billing Due List screen to update picked items in SAP.

Price elasticity measures the ________.

The sales process is a part of the outbound logistics activity of the value chain.

Which of the following is a main activity of the sales process?

Describe the benefits of SAP for CBI's sales process.

Clearinghouses match buyers and sellers by using an IS version of a standard auction.

Discuss the importance of sales for a business.

Introduction to MIS

Business Processes, Information Systems, and Information

Hardware, Software, and Networks

Database Processing

Using IS to Improve Processes

Supporting Processes with ERP Systems

Supporting the Procurement Process with SAP

Collaboration Processes and Information Systems

The Impact of Web 2.0 and Social Media on Business Processes

Business Intelligence

MIS Management Processes: Process Management, Systems Development, and Security

Filters

Exam 8: Supporting the Sales Process with SAP

Disintermediation is the elimination of middle layers of distributors and suppliers.

Social CRM is an information system that social networks use to facilitate communication within their network.

Which of the following is a key difference between auctions and clearinghouses?

At CBI, the warehouse manager uses the ________ screen in the SAP system to ship items to customers.

According to the U.S. Census bureau, nonmerchant companies are companies that ________.

Which of the following is a general benefit that CBI has achieved as a result of implementing SAP?

Prior to the implementation of SAP, the warehouse manager at CBI did not have any way to communicate with salespeople about upcoming supply disruptions.

What is a sale? What are the key activities in sales?

Social CRM is an information system that ________.

Prior to the implementation of SAP at CBI, sales orders that were approved by accounting were passed on to the ________.

Start-up costs are high when a firm uses Salesforce.com.

Briefly describe the problems that the warehouse manager was facing at CBI before the implementation of SAP.

Describe the benefits that Salesforce.com offers businesses.

CBI's warehouse manager uses the Billing Due List screen to update picked items in SAP.

Price elasticity measures the ________.

The sales process is a part of the outbound logistics activity of the value chain.

Which of the following is a main activity of the sales process?

Describe the benefits of SAP for CBI's sales process.

Clearinghouses match buyers and sellers by using an IS version of a standard auction.

Discuss the importance of sales for a business.

Introduction to MIS

Business Processes, Information Systems, and Information

Hardware, Software, and Networks

Database Processing

Using IS to Improve Processes

Supporting Processes with ERP Systems

Supporting the Procurement Process with SAP

Collaboration Processes and Information Systems

The Impact of Web 2.0 and Social Media on Business Processes

Business Intelligence

MIS Management Processes: Process Management, Systems Development, and Security

Filters