Exam 4: Effective Listening

Recent research revealed that 80% of executives rank listening as the SECOND most important workplace skill.

In the SENSING stage,listeners select or ignore one or more stimuli from the multitude of stimuli that bombard us continually.

Which of the following statements is true for improving your listening?

A noisy typewriter or duplicating machine can become a PHYSICAL barrier to effective listening.

According to recent research,60% of worker error is caused by poor LISTENING.

PRAISING and agreeing are examples of responses that can communicate nonacceptance.

One guideline to follow in working with a supervisor is to listen to _________ your boss.

If you were in LeMessurier's position,how would you handle the information? What steps would you take?

When listening to a public speaker or class lecturer,identify each of the speaker's main points with

Briefly discuss the four generations present in today's workplace,including some of the in communicating with multi-generational audiences.

Semantic barriers occur in which listening stage?

PSYCHOLOGICAL distractions are frustrating because they stem from a breakdown in the communication system that we use rather than from the listener's lack of effort.

Face to face listening has decreased recently due to the use of TECHNOLOGY barriers.

In which stage do listeners decode the speaker's message into its understandable parts?

When LeMessurier was asked by a student if the placement of the columns in the Citigroup tower were correct,his reply was they were exactly correct to "resist what sailors called

List and briefly explain four of ten "bad listening habits."

Since people think faster than a speaker can talk,daydreaming can become a problem.Which of the following is recommended to overcome this listening problem?

Isolated facts by themselves are EASY to remember.

A listener observes that the speaker is relying heavily on her notes and seems tense.He concludes that the speaker doesn't know her topic.The listener is engaged in which listening stage?

In the EVALUATING stage,listeners assign meaning to the messages they have seen,heard,and felt.