Question 1

What kind of communicator tends to overuse disclosure to others and underuse feedback from others?

Accepted Answer

A)  private 
B)  dominant 
C)  sociable 
D)  open 
A)  private 
B)  dominant 
C)  sociable 
D)  open

Question 2

A good overall strategy for communicating with PRIVATE managers,employees,and customers is to avoid threatening their sense of security and self-esteem.

Accepted Answer

A) True 
 B)False

Question 3

HIGH CONTEXT cultures typically tend to rely minimally only on spoken words and handle conflict discretely and subtly.

Accepted Answer

A) True 
 B)False

Question 4

Why does your text classify compromise,arbitration,smoothing,and withdrawal as examples of the "lose-lose" strategy.

Accepted Answer

The text likely classifies compromise, a

Question 5

INDIVIDUALISTIC cultures are relationship oriented and value empathy and listening.

Accepted Answer

A) True 
 B)False

Question 6

Which communicator is motivated by mistrust of others?

Accepted Answer

A)  private 
B)  dominant 
C)  sociable 
D)  open 
A)  private 
B)  dominant 
C)  sociable 
D)  open

Question 7

Which style communicator is motivated by fear or insecurity?

Accepted Answer

A)  private 
B)  dominant 
C)  sociable 
D)  open 
A)  private 
B)  dominant 
C)  sociable 
D)  open

Question 8

Briefly discuss the four main communicaton styles typically used in the workplace.

Accepted Answer

The four main communication styles typic

Question 9

"If you help me,I'll help you," is an example of the CLEAR EXPECTATIONS concept of interpersonal relationships.

Accepted Answer

A) True 
 B)False

Question 10

Forcing/Competition and voting are WIN-LOSE strategies.

Accepted Answer

A) True 
 B)False

Question 11

The consensus decision making strategy is a part of which style of conflict resolution?

Accepted Answer

A)  accommodation 
B)  competition 
C)  compromise 
D)  collaboration 
E)  all of the above 
A)  accommodation 
B)  competition 
C)  compromise 
D)  collaboration 
E)  all of the above

Question 12

Competition and voting are often seen in a WIN-WIN outcome.

Accepted Answer

A) True 
 B)False

Question 13

Discuss the importance when the sociable style of communication seems to be effective and when it would be less effective.

Accepted Answer

The sociable style of communication can

Question 14

Which type manager is more likely to empower employees by allowing employees to be involved in team decisions?

Accepted Answer

A)  private 
B)  dominant 
C)  sociable 
D)  open 
A)  private 
B)  dominant 
C)  sociable 
D)  open

Question 15

The person who wishes to maintain neutrality at all costs and views conflict as a worthless and punishing experience handles conflict by

Accepted Answer

A)  withdrawing/avoidance. 
B)  smoothing/accommodating. 
C)  forcing/competition. 
D)  compromising. 
E)  problem solving/collaboration. 
A)  withdrawing/avoidance. 
B)  smoothing/accommodating. 
C)  forcing/competition. 
D)  compromising. 
E)  problem solving/collaboration.

Question 16

Compromise may be the best response to conflict when

Accepted Answer

A)  members are trained in problem solving. 
B)  an "ideal" or "quality" solution is not required. 
C)  issues are trivial. 
D)  the damage to the relationship would harm both parties. 
A)  members are trained in problem solving. 
B)  an "ideal" or "quality" solution is not required. 
C)  issues are trivial. 
D)  the damage to the relationship would harm both parties.

Question 17

By employing the COMPROMISING strategy,the person feels equally little concern for others and for self; places low value on both assertiveness and cooperation.

Accepted Answer

A) True 
 B)False

Question 18

Which customers (even though they suspect that salespeople try to take unfair advantage of them)prefer to communicate with sociable salespeople even at the risk of paying more for the product?

Accepted Answer

A)  private 
B)  dominant 
C)  sociable 
D)  open 
A)  private 
B)  dominant 
C)  sociable 
D)  open

Question 19

Which customer has probably researched the product,yet may appear overcritical of the product,service,or idea?

Accepted Answer

A)  private 
B)  dominant 
C)  sociable 
D)  open 
A)  private 
B)  dominant 
C)  sociable 
D)  open

Question 20

A person who smoothes and accommodates during conflict tends to

Accepted Answer

A)  lead in a hidden management style. 
B)  lead in a blind management style. 
C)  lead in an open management style. 
D)  blend all management styles. 
A)  lead in a hidden management style. 
B)  lead in a blind management style. 
C)  lead in an open management style. 
D)  blend all management styles.

What kind of communicator tends to overuse disclosure to others and underuse feedback from others?

A good overall strategy for communicating with PRIVATE managers,employees,and customers is to avoid threatening their sense of security and self-esteem.

HIGH CONTEXT cultures typically tend to rely minimally only on spoken words and handle conflict discretely and subtly.

Why does your text classify compromise,arbitration,smoothing,and withdrawal as examples of the "lose-lose" strategy.

INDIVIDUALISTIC cultures are relationship oriented and value empathy and listening.

Which communicator is motivated by mistrust of others?

Which style communicator is motivated by fear or insecurity?

Briefly discuss the four main communicaton styles typically used in the workplace.

"If you help me,I'll help you," is an example of the CLEAR EXPECTATIONS concept of interpersonal relationships.

Forcing/Competition and voting are WIN-LOSE strategies.

The consensus decision making strategy is a part of which style of conflict resolution?

Competition and voting are often seen in a WIN-WIN outcome.

Discuss the importance when the sociable style of communication seems to be effective and when it would be less effective.

Which type manager is more likely to empower employees by allowing employees to be involved in team decisions?

The person who wishes to maintain neutrality at all costs and views conflict as a worthless and punishing experience handles conflict by

Compromise may be the best response to conflict when

By employing the COMPROMISING strategy,the person feels equally little concern for others and for self; places low value on both assertiveness and cooperation.

Which customers (even though they suspect that salespeople try to take unfair advantage of them)prefer to communicate with sociable salespeople even at the risk of paying more for the product?

Which customer has probably researched the product,yet may appear overcritical of the product,service,or idea?

A person who smoothes and accommodates during conflict tends to

The Communication Process

Communication in the Workplace

Effective Listening

Nonverbal Communication

Overcoming Obstacles to Communication in the Electronic Age

Basic Information for All Types of Interviews

The Employment Interview

Small Group Communication and Problem-Solving

Participation and Leadership in Teams

Informative Presentations

Verbal and Visual Supporting Materials

Persuasive Presentations

Polishing Your Written Communication

Filters

Exam 3: Conflict, Culture, and Relationships

What kind of communicator tends to overuse disclosure to others and underuse feedback from others?

A good overall strategy for communicating with PRIVATE managers,employees,and customers is to avoid threatening their sense of security and self-esteem.

HIGH CONTEXT cultures typically tend to rely minimally only on spoken words and handle conflict discretely and subtly.

Why does your text classify compromise,arbitration,smoothing,and withdrawal as examples of the "lose-lose" strategy.

INDIVIDUALISTIC cultures are relationship oriented and value empathy and listening.

Which communicator is motivated by mistrust of others?

Which style communicator is motivated by fear or insecurity?

Briefly discuss the four main communicaton styles typically used in the workplace.

"If you help me,I'll help you," is an example of the CLEAR EXPECTATIONS concept of interpersonal relationships.

Forcing/Competition and voting are WIN-LOSE strategies.

The consensus decision making strategy is a part of which style of conflict resolution?

Competition and voting are often seen in a WIN-WIN outcome.

Discuss the importance when the sociable style of communication seems to be effective and when it would be less effective.

Which type manager is more likely to empower employees by allowing employees to be involved in team decisions?

The person who wishes to maintain neutrality at all costs and views conflict as a worthless and punishing experience handles conflict by

Compromise may be the best response to conflict when

By employing the COMPROMISING strategy,the person feels equally little concern for others and for self; places low value on both assertiveness and cooperation.

Which customers (even though they suspect that salespeople try to take unfair advantage of them)prefer to communicate with sociable salespeople even at the risk of paying more for the product?

Which customer has probably researched the product,yet may appear overcritical of the product,service,or idea?

A person who smoothes and accommodates during conflict tends to

The Communication Process

Communication in the Workplace

Effective Listening

Nonverbal Communication

Overcoming Obstacles to Communication in the Electronic Age

Basic Information for All Types of Interviews

The Employment Interview

Small Group Communication and Problem-Solving

Participation and Leadership in Teams

Informative Presentations

Verbal and Visual Supporting Materials

Persuasive Presentations

Polishing Your Written Communication

Filters