Question 1

The active listener focuses all of his or her attention on the:

Accepted Answer

A)  vehicle being worked on. 
B)  speaker. 
C)  shop schedule. 
D)  supervisor. 
A)  vehicle being worked on. 
B)  speaker. 
C)  shop schedule. 
D)  supervisor.

Question 2

Tech A says that manufacturers will often indicate what procedures are appropriate for their vehicles and components. Tech B says that the manufacturer's service information can avoid premature failure of the repair. Who is correct?

Accepted Answer

A)  Tech A only 
B)  Tech B only 
C)  Both A and B 
D)  Neither A nor B 
A)  Tech A only 
B)  Tech B only 
C)  Both A and B 
D)  Neither A nor B

Question 3

The _______ is a form used by shops to collect information regarding a vehicle coming in for repair.

Accepted Answer

A)  Repair order 
B)  Work order 
C)  Both A and B 
D)  None of the above 
A)  Repair order 
B)  Work order 
C)  Both A and B 
D)  None of the above

Question 4

A vehicle that does not have a complete service history may not be eligible for:

Accepted Answer

A)  refund claims. 
B)  return claims. 
C)  guarantee claims. 
D)  warranty claims. 
A)  refund claims. 
B)  return claims. 
C)  guarantee claims. 
D)  warranty claims.

Question 5

At the time of vehicle ________, manufacturers prepare service and technical information and attempt to anticipate the information the technicians need to perform service and repairs.

Accepted Answer

A)  Service 
B)  Invoicing 
C)  Repair 
D)  Production 
A)  Service 
B)  Invoicing 
C)  Repair 
D)  Production

Question 6

Technician A says manufacturers provide technical service bulletins (TSBs) as updates to shop manuals when new problems or maintenance concerns arise for certain vehicle makes or models. Technician B says that if a safety issue is discovered on a certain make of vehicle, the manufacturer may issue a service campaign or recall. Who is correct?

Accepted Answer

A)  Technician A 
B)  Technician B 
C)  Both A and B 
D)  Neither A nor B 
A)  Technician A 
B)  Technician B 
C)  Both A and B 
D)  Neither A nor B

Question 7

The service history can provide all of the following EXCEPT:

Accepted Answer

A)  valuable information to technicians conducting repairs. 
B)  potential new owners of used vehicles an indication of how well the vehicle was maintained. 
C)  details regarding the owner of the vehicle. 
D)  proof which will make the vehicle worth more during resale. 
A)  valuable information to technicians conducting repairs. 
B)  potential new owners of used vehicles an indication of how well the vehicle was maintained. 
C)  details regarding the owner of the vehicle. 
D)  proof which will make the vehicle worth more during resale.

Question 8

While evaluating warranty claims, which of these do manufacturers use?

Accepted Answer

A)  Documents provided by client 
B)  VIN 
C)  Vehicle service history 
D)  Manufacturer manual 
A)  Documents provided by client 
B)  VIN 
C)  Vehicle service history 
D)  Manufacturer manual

Question 9

A vehicle with a(n) ________ service history is a good indication that all of the vehicle's systems have been well maintained, and the vehicle will often be worth more during resale.

Accepted Answer

A)  Costly 
B)  Irregular 
C)  Sporadic 
D)  Regular 
A)  Costly 
B)  Irregular 
C)  Sporadic 
D)  Regular

Question 10

Tech A says that it is only necessary for dealerships to check for updated parts and software/firmware before performing a repair. Tech B says that it is possible that manufacturers have become aware of a problem with a particular component or software version and have issued a software update. Who is correct?

Accepted Answer

A)  Tech A only 
B)  Tech B only 
C)  Both A and B 
D)  Neither A nor B 
A)  Tech A only 
B)  Tech B only 
C)  Both A and B 
D)  Neither A nor B

Question 11

Identify the step in the diagnostic process where the technician knows from his training that low tire pressure can cause the vehicle to pull toward the side that is low.

Accepted Answer

A)  Focused testing 
B)  Performing the repair 
C)  Verifying the customer's concern 
D)  Researching possible faults and gathering information 
A)  Focused testing 
B)  Performing the repair 
C)  Verifying the customer's concern 
D)  Researching possible faults and gathering information

Question 12

A work order should document the 3 Cs:

Accepted Answer

A)  Cause, concentration, concern 
B)  Concern, cause, correction 
C)  Concern, concentration, correction 
D)  Correction, cause, concentration 
A)  Cause, concentration, concern 
B)  Concern, cause, correction 
C)  Concern, concentration, correction 
D)  Correction, cause, concentration

Question 13

Technician A states that independent shops generally keep records of the repairs they perform. Technican B states that if a vehicle is repaired at multiple shops, repair history is much more difficult to track. Who is correct?

Accepted Answer

A)  Technician A 
B)  Technician B 
C)  Both A and B 
D)  Neither A nor B 
A)  Technician A 
B)  Technician B 
C)  Both A and B 
D)  Neither A nor B

Question 14

Which of the following is not one of the 3 Cs of vehicle repair?

Accepted Answer

A)  Cause 
B)  Cost 
C)  Concern 
D)  Correction 
A)  Cause 
B)  Cost 
C)  Concern 
D)  Correction

Question 15

When a vehicle comes in for repair, detailed information regarding the vehicle should be recorded in the:

Accepted Answer

A)  service booklet. 
B)  repair order. 
C)  vehicle information label. 
D)  shop manual. 
A)  service booklet. 
B)  repair order. 
C)  vehicle information label. 
D)  shop manual.

Question 16

Choose the correct statement.

Accepted Answer

A)  When performing tests for an inspection under warranty, follow your intuition rather than the manufacturers' guidelines. 
B)  Researching possible faults should begin with a specific cause in mind. 
C)  For hard parts, the best resource is frequently the respective dealership's parts department. 
D)  DTCs and freeze frame data need not be captured before clearing the memory. 
A)  When performing tests for an inspection under warranty, follow your intuition rather than the manufacturers' guidelines. 
B)  Researching possible faults should begin with a specific cause in mind. 
C)  For hard parts, the best resource is frequently the respective dealership's parts department. 
D)  DTCs and freeze frame data need not be captured before clearing the memory.

Question 17

Technician A states that the scheduled service history can be recorded in a service booklet. Technician B states that the scheduled service history can be recorded in the company's records. Who is correct?

Accepted Answer

A)  Technician A 
B)  Technician B 
C)  Both A and B 
D)  Neither A nor B 
A)  Technician A 
B)  Technician B 
C)  Both A and B 
D)  Neither A nor B

Question 18

The _______ is a complete list of all the servicing and repairs that have been performed on a vehicle.

Accepted Answer

A)  Service guide 
B)  Service history 
C)  Repair listing 
D)  None of the answers listed 
A)  Service guide 
B)  Service history 
C)  Repair listing 
D)  None of the answers listed

Question 19

The cold tire pressure should be adjusted after the vehicle has been parked for:

Accepted Answer

A)  2 hours 
B)  at least 4 hours 
C)  more than 6 hours 
D)  1 hour 
A)  2 hours 
B)  at least 4 hours 
C)  more than 6 hours 
D)  1 hour

Question 20

The _______ is a complete list of all the servicing and repairs that have been performed on a vehicle.

Accepted Answer

A)  Service guide 
B)  Service history 
C)  Both A and B 
D)  None of the above 
A)  Service guide 
B)  Service history 
C)  Both A and B 
D)  None of the above

The active listener focuses all of his or her attention on the:

Tech A says that manufacturers will often indicate what procedures are appropriate for their vehicles and components. Tech B says that the manufacturer's service information can avoid premature failure of the repair. Who is correct?

The _______ is a form used by shops to collect information regarding a vehicle coming in for repair.

A vehicle that does not have a complete service history may not be eligible for:

At the time of vehicle ________, manufacturers prepare service and technical information and attempt to anticipate the information the technicians need to perform service and repairs.

The service history can provide all of the following EXCEPT:

While evaluating warranty claims, which of these do manufacturers use?

A vehicle with a(n) ________ service history is a good indication that all of the vehicle's systems have been well maintained, and the vehicle will often be worth more during resale.

Identify the step in the diagnostic process where the technician knows from his training that low tire pressure can cause the vehicle to pull toward the side that is low.

A work order should document the 3 Cs:

Technician A states that independent shops generally keep records of the repairs they perform. Technican B states that if a vehicle is repaired at multiple shops, repair history is much more difficult to track. Who is correct?

Which of the following is not one of the 3 Cs of vehicle repair?

When a vehicle comes in for repair, detailed information regarding the vehicle should be recorded in the:

Choose the correct statement.

Technician A states that the scheduled service history can be recorded in a service booklet. Technician B states that the scheduled service history can be recorded in the company's records. Who is correct?

The _______ is a complete list of all the servicing and repairs that have been performed on a vehicle.

The cold tire pressure should be adjusted after the vehicle has been parked for:

The _______ is a complete list of all the servicing and repairs that have been performed on a vehicle.

Safety

Basic Tools and Precision Measuring

Fasteners and Thread Repair

Wheels and Tires

Tire Pressure Monitoring Systems

Tire and Wheel Diagnosis and Service

Wheel Bearing and Seal Service

Suspension Systems

Suspension System Service

Steering Systems

Steering Diagnosis and Service

Wheel Alignment Principles

Drive Axle Shafts and Cv Joints

Wheel Alignment Adjustments

Filters

Exam 1: Strategy-Based Diagnostics

The active listener focuses all of his or her attention on the:

Tech A says that manufacturers will often indicate what procedures are appropriate for their vehicles and components. Tech B says that the manufacturer's service information can avoid premature failure of the repair. Who is correct?

The _______ is a form used by shops to collect information regarding a vehicle coming in for repair.

A vehicle that does not have a complete service history may not be eligible for:

At the time of vehicle ________, manufacturers prepare service and technical information and attempt to anticipate the information the technicians need to perform service and repairs.

The service history can provide all of the following EXCEPT:

While evaluating warranty claims, which of these do manufacturers use?

A vehicle with a(n) ________ service history is a good indication that all of the vehicle's systems have been well maintained, and the vehicle will often be worth more during resale.

Identify the step in the diagnostic process where the technician knows from his training that low tire pressure can cause the vehicle to pull toward the side that is low.

A work order should document the 3 Cs:

Technician A states that independent shops generally keep records of the repairs they perform. Technican B states that if a vehicle is repaired at multiple shops, repair history is much more difficult to track. Who is correct?

Which of the following is not one of the 3 Cs of vehicle repair?

When a vehicle comes in for repair, detailed information regarding the vehicle should be recorded in the:

Choose the correct statement.

Technician A states that the scheduled service history can be recorded in a service booklet. Technician B states that the scheduled service history can be recorded in the company's records. Who is correct?

The _______ is a complete list of all the servicing and repairs that have been performed on a vehicle.

The cold tire pressure should be adjusted after the vehicle has been parked for:

The _______ is a complete list of all the servicing and repairs that have been performed on a vehicle.

Safety

Basic Tools and Precision Measuring

Fasteners and Thread Repair

Wheels and Tires

Tire Pressure Monitoring Systems

Tire and Wheel Diagnosis and Service

Wheel Bearing and Seal Service

Suspension Systems

Suspension System Service

Steering Systems

Steering Diagnosis and Service

Wheel Alignment Principles

Drive Axle Shafts and Cv Joints

Wheel Alignment Adjustments

Filters