Exam 8: Using Information Technology for Control and Coordination

Compare executive information system and decision support system.

Define and explain the Web 2.0 tools: A blog, A wiki, and social networking.

Management information systems facilitate rapid and effective decision making.

____ is a highly ambitious quality standard that specifies a goal of no more than 3.4 defects per million parts.

Six Sigma is based on a methodology referred to as ____, which provides a structured way for organizations to approach and solve problems.

The use of huge databases that combine all of a company's data and allow users to access the data directly, create reports, and obtain responses to what-if questions is referred to as:

The initial applications of information technology by organizations was in the area of decision support systems.

Six Sigma is a comprehensive management control system that balances traditional financial measures with operations measures relating to a company's critical success factors.

Discuss transaction processing systems and give an example of how a company utilizes the system.

With a network structure, most activities are outsourced, so that different companies perform the various functions needed by the organization.

Managers use periodic statistical reports to evaluate and monitor nonfinancial performance, such as customer satisfaction, employee performance, or rate of staff turnover.

____ is typically concerned with well-defined problems about operational issues and past events.

The systems that automate the organization's routine, day-to-day business transactions such as data from sales or purchases from suppliers are called:

Describe what a CRM system is and how businesses are utilizing them.

The components of the scorecard are designed in an integrative manner so that they reinforce one another and link short-term actions with long-term strategic goals.

Do people get to work on time? Do they stay focused on their tasks or spend a lot of time socializing with colleagues? Do they dress appropriately for the job? These are questions that a manager interested in _____ control would ask.

Codified knowledge management includes:

The ____ helps managers focus on the key strategic measures that define the success of a particular organization over time and communicate them clearly through the organization.

What is the highest level of application of use of information technology?

_____ control is based on manager observation of employee actions to see whether the individual follows desired procedures and performs tasks as instructed.