Question 1

In which phase of the PDCA cycle do managers review their implementation to see if they achieve the desired results and make adjustments as necessary?

Accepted Answer

A) Plan 
B) Do 
C) Check 
D) Act 
A) Plan 
B) Do 
C) Check 
D) Act

Question 2

The basic quality tool which involves graphical representation of data in bar charts is known as

Accepted Answer

A) check sheet. 
B) Pareto diagram. 
C) histogram. 
D) process map. 
A) check sheet. 
B) Pareto diagram. 
C) histogram. 
D) process map.

Question 3

A systems-based approach to performance improvement that leverages opportunities created by upstream and downstream linkages with suppliers and customers is known as ________.

Accepted Answer

supply cha

Question 4

The extent to which products meet specifications is known as the "conformance" dimension of quality.

Accepted Answer

A) True 
 B)False

Question 5

The basic quality tool used to identify the causes of problems is known as ________.

Accepted Answer

The answer of The basic quality tool used to identify...

Question 6

Joseph Juran describes quality management as a trilogy that consists of quality planning,quality control,and quality improvement.

Accepted Answer

A) True 
 B)False

Question 7

The quality expert best known for statistical thinking and who also proposed focusing on the system for quality improvement is

Accepted Answer

A) W) Edwards Deming. 
B) Joseph Juran. 
C) Philip Crosby. 
D) Kaoru Ishikawa. 
A) W) Edwards Deming. 
B) Joseph Juran. 
C) Philip Crosby. 
D) Kaoru Ishikawa.

Question 8

The concept of looking at quality problems through the lens of data is known as ________.

Accepted Answer

statistical thinking

Question 9

The quality management guidelines for performance improvement are known as ISO 9004.

Accepted Answer

A) True 
 B)False

Question 10

The propensity for a product to function over its useful life is known as the "durability" dimension of quality.

Accepted Answer

A) True 
 B)False

Question 11

In the ________ phase of the PDCA cycle,managers make the proposed quality improvements permanent.

Accepted Answer

The answer of In the ________ phase of the PDCA...

Question 12

The quality expert best known for statistical thinking and who also proposed focusing on the system for quality improvement is ________.

Accepted Answer

The answer of The quality expert best known for statistical...

Question 13

The ability of the service provider to perform his or her job dependably and accurately is known as the ________ dimension of service quality.

Accepted Answer

The answer of The ability of the service provider to...

Question 14

Which dimension of quality describes the degree to which a product tolerates stress or trauma without failing?

Accepted Answer

A) Performance 
B) Durability 
C) Reliability 
D) Conformance 
A) Performance 
B) Durability 
C) Reliability 
D) Conformance

Question 15

The efficiency with which a product achieves its intended purpose is known as the ________ dimension of quality.

Accepted Answer

The answer of The efficiency with which a product achieves...

Question 16

________ describes quality management as a trilogy that consists of quality planning,quality control,and quality improvement.

Accepted Answer

The answer of ________ describes quality management as a trilogy...

Question 17

The basic quality tool where the operator keeps track of process errors and defects is known as

Accepted Answer

A) check sheet. 
B) Pareto diagram. 
C) run chart. 
D) process map. 
A) check sheet. 
B) Pareto diagram. 
C) run chart. 
D) process map.

Question 18

Product attributes that supplement the product's basic functionality are known as the ________ dimension of quality.

Accepted Answer

The answer of Product attributes that supplement the product's basic...

Question 19

An instrument to measure customer expectations of a service is known as ________.

Accepted Answer

SERVQUAL e

Question 20

A quality management approach based on understanding customers and striving to satisfy their needs is known as ________.

Accepted Answer

customer-d

In which phase of the PDCA cycle do managers review their implementation to see if they achieve the desired results and make adjustments as necessary?

The basic quality tool which involves graphical representation of data in bar charts is known as

A systems-based approach to performance improvement that leverages opportunities created by upstream and downstream linkages with suppliers and customers is known as ________.

The extent to which products meet specifications is known as the "conformance" dimension of quality.

The basic quality tool used to identify the causes of problems is known as ________.

Joseph Juran describes quality management as a trilogy that consists of quality planning,quality control,and quality improvement.

The quality expert best known for statistical thinking and who also proposed focusing on the system for quality improvement is

The concept of looking at quality problems through the lens of data is known as ________.

The quality management guidelines for performance improvement are known as ISO 9004.

The propensity for a product to function over its useful life is known as the "durability" dimension of quality.

In the ________ phase of the PDCA cycle,managers make the proposed quality improvements permanent.

The quality expert best known for statistical thinking and who also proposed focusing on the system for quality improvement is ________.

The ability of the service provider to perform his or her job dependably and accurately is known as the ________ dimension of service quality.

Which dimension of quality describes the degree to which a product tolerates stress or trauma without failing?

The efficiency with which a product achieves its intended purpose is known as the ________ dimension of quality.

________ describes quality management as a trilogy that consists of quality planning,quality control,and quality improvement.

The basic quality tool where the operator keeps track of process errors and defects is known as

Product attributes that supplement the product's basic functionality are known as the ________ dimension of quality.

An instrument to measure customer expectations of a service is known as ________.

A quality management approach based on understanding customers and striving to satisfy their needs is known as ________.

Introduction to Supply Chain and Operations Management

Supply Chain and Operations Strategy

Product and Process Design and Mapping

Service Design

Customer Relationship Management

Strategic Sourcing

Supplier Management

Demand Management and Forecasting

Inventory Management Fundamentals and Independent Demand

Sales and Operations Planning and Enterprise Resource Planning

Logistics

Project Management

Statistical Process Control

Lean and Six Sigma Management and Leading Change

Filters

Exam 13: Supply Chain Quality Management

In which phase of the PDCA cycle do managers review their implementation to see if they achieve the desired results and make adjustments as necessary?

The basic quality tool which involves graphical representation of data in bar charts is known as

A systems-based approach to performance improvement that leverages opportunities created by upstream and downstream linkages with suppliers and customers is known as ________.

The extent to which products meet specifications is known as the "conformance" dimension of quality.

The basic quality tool used to identify the causes of problems is known as ________.

Joseph Juran describes quality management as a trilogy that consists of quality planning,quality control,and quality improvement.

The quality expert best known for statistical thinking and who also proposed focusing on the system for quality improvement is

The concept of looking at quality problems through the lens of data is known as ________.

The quality management guidelines for performance improvement are known as ISO 9004.

The propensity for a product to function over its useful life is known as the "durability" dimension of quality.

In the ________ phase of the PDCA cycle,managers make the proposed quality improvements permanent.

The quality expert best known for statistical thinking and who also proposed focusing on the system for quality improvement is ________.

The ability of the service provider to perform his or her job dependably and accurately is known as the ________ dimension of service quality.

Which dimension of quality describes the degree to which a product tolerates stress or trauma without failing?

The efficiency with which a product achieves its intended purpose is known as the ________ dimension of quality.

________ describes quality management as a trilogy that consists of quality planning,quality control,and quality improvement.

The basic quality tool where the operator keeps track of process errors and defects is known as

Product attributes that supplement the product's basic functionality are known as the ________ dimension of quality.

An instrument to measure customer expectations of a service is known as ________.

A quality management approach based on understanding customers and striving to satisfy their needs is known as ________.

Introduction to Supply Chain and Operations Management

Supply Chain and Operations Strategy

Product and Process Design and Mapping

Service Design

Customer Relationship Management

Strategic Sourcing

Supplier Management

Demand Management and Forecasting

Inventory Management Fundamentals and Independent Demand

Sales and Operations Planning and Enterprise Resource Planning

Logistics

Project Management

Statistical Process Control

Lean and Six Sigma Management and Leading Change

Filters