Exam 1: Avaya Aura Contact Center Administration

A customer has Avaya Aura Contact Center (AACC) and Avaya Aura Unified Communications Platform Integration. For the Avaya Aura Session Manager (ASM) to direct incoming voice contacts to the AACC, as part of the ASM and AACC configuration, which two items are configured in ASM? (Choose two.)

Avaya requires that a remote support access tool be configured on Avaya Aura Contact Center (AACC) servers to provide remote support. Which remote access tool does Avaya recommend?

To ensure resiliency, you have been asked to add an additional license manager to the network. Which licensing type supports an additional license manager?

After the Avaya Aura Media Server High Availability (HA) pair is formed, several Element Manager pages display new features that reflect the new paired High Availability state/status. In the primary AAMS Element Manager navigation pane, which three features do you need to status? (Choose three.)

Which tool is used to verify the Communication Control Toolkit (CCT) configuration and to ensure that all resources are available and accessible to route contacts for the Contact Center Manager Server (CCMS)?

When commissioning an Avaya Aura Contact Center (AACC), you need to associate the Communication Control Toolkit (CCT) with CCMS (Contact Center Manager Server). What steps are performed to add the CCT in Contact Center Manager Administration (CCMA), and then associate it to CCMS?

Avaya Aura Contact Center (AACC) uses the media processing capabilities of the Avaya Aura Media Server (AAMS) to perform functions such as conference customer and agent speech paths with media treatments. Which three statements regarding AACC and the AAMS are true? (Choose three.)

You are preparing to install an Avaya Aura Contact Center R7 (AACC) on a server that has been supplied by the customer. You need to verify that the server meets the requirements to run AACC. In which Avaya support document will you find the server requirements?

Which three Mission Critical High Availability (HA) solutions does Contact Center Release 7 support? (Choose three.)

Which method does Avaya recommend for installing Avaya Aura Contact Center (AACC) on a supported server?

Which two statements about scheduled backups are true? (Choose two.)

You will need to configure Internet Explorer (IE) options to access Avaya Aura Contact Center (AACC) components such as Contact Center Manager Administration (CCMA). Which three statements regarding the configuration of Internet Explorer are true? (Choose three.)

After you complete the Avaya Aura Contact Center (AACC) installation, you should perform a backup. From the Contact Center Database Maintenance utility, which two menu options are used to perform the backup?

You are installing a SIP-based Avaya Aura Contact Center (AACC) with Avaya Aura Media Server (AAMS). Which three functions/features are gained by implementing the AAMS? (Choose three.)

A customer has purchased the Agent Greeting feature to provide individual pre-recorded greeting playback capabilities. Where is the license for Agent Greeting enabled in Avaya Aura Contact Center (AACC)?

When setting up scheduled backups to a network location, which two steps are required? (Choose two.)

For Avaya Aura Contact Center (AACC) High Availability (HA), you must backup the active server database, restore it onto the standby server and enable shadowing. Database shadowing does not work if the difference in time between the active and the standby server database is greater than how many hours?

Avaya Aura Contact Center (AACC) supports VMware vSphere. VMware vSphere allows multiple copies of the same operating system or several different operating systems to run as virtual machines on a large x86-based host hardware server. Which three statements regarding the AACC server types supported on an AML-based Avaya CS1000 when installed on a VMware virtual machine are true? (Choose three.)

After completing the Avaya Aura Contact Center installation, you want to display the installation log. What is the path to the log?

In a Mission Critical AACC High Availability (HA) campus solution, there are two types of switchovers, managed and unmanaged. A managed switchover is one initiated by the administrator or caused by a failure of a monitored Contact Center Manager Server (CCMS) or Communication Control Toolkit (CCT) component. An unmanaged switchover results from a hardware, network, database or power failure. Which three conditions must be satisfied before a switch over can occur? (Choose three.)