Question 1

_____ refer to expertise in a specific functional area or department.

Accepted Answer

A) Technical skills 
B) Human skills 
C) Conceptual skills 
D) Processing skills 
A) Technical skills 
B) Human skills 
C) Conceptual skills 
D) Processing skills

Question 2

One advantage of a centralized organization is that it:

Accepted Answer

A) is a good way to get more people withinan organization involved in decision making. 
B) results in a strong corporate image and a uniform approach to customers. 
C) is highlyresponsive to customer needs. 
D) generates a higher level of employee morale. 
A) is a good way to get more people withinan organization involved in decision making. 
B) results in a strong corporate image and a uniform approach to customers. 
C) is highlyresponsive to customer needs. 
D) generates a higher level of employee morale.

Question 3

In the context of strategic planning, which of the following is true of mission statements?

Accepted Answer

A) They contain complex words and phrases. 
B) They follow a common format across various organizations. 
C) They are circulated within an organization, not outside. 
D) They provide a clear, long-term focus for an organization. 
A) They contain complex words and phrases. 
B) They follow a common format across various organizations. 
C) They are circulated within an organization, not outside. 
D) They provide a clear, long-term focus for an organization.

Question 4

Juan, the CEO of a technological firm, believes that the firm's employees are intelligent, creative, and hardworking. He is convinced that they are passionate about their work, and they can be further motivated through rewards. In this scenario, Juan's views about his workers is consistent with _____ assumptions.

Accepted Answer

A) Theory X 
B) Theory Y 
C) hierarchy of needs theory 
D) equity theory 
A) Theory X 
B) Theory Y 
C) hierarchy of needs theory 
D) equity theory

Question 5

_________ refers to highlevel, long-term planning that establishes a vision for a company, defines long-term objectives and priorities, determines broad action steps, and allocates resources.

Accepted Answer

A) Operational planning 
B) Strategic planning 
C) Contingency planning 
D) Tactical planning 
A) Operational planning 
B) Strategic planning 
C) Contingency planning 
D) Tactical planning

Question 6

List and describe the management skills needed to effectively manage today's workforce.

Accepted Answer

​Given the turbulence of today's busines

Question 7

Liza, atrainer, is explaining the formal structure ofan organization to a group of trainees. She uses a visual representation for this purpose. In this case, Liza is using a(n)_____ to help employees understand how they and their jobs fit within the broader organization.

Accepted Answer

A) operational plan 
B) SWOT analysis 
C) network model 
D) organization chart 
A) operational plan 
B) SWOT analysis 
C) network model 
D) organization chart

Question 8

During his tenure as the manager of a large toy store, Barry developed strong technical skills. He will soon be promoted to the position of regional manager for several branches of the toy store. Barry's boss informs him that in this new role, he will need to communicate, coach, and motivate other managers. In this case, which of the following management skills is his boss describing?

Accepted Answer

A) Human skills 
B) Conceptual skills 
C) Technical skills 
D) Processing skills 
A) Human skills 
B) Conceptual skills 
C) Technical skills 
D) Processing skills

Question 9

_____ is a motivation theory that proposes that perceptions of fairness directly affect worker motivation.

Accepted Answer

A) Expectancy theory 
B) Equity theory 
C) Hierarchy of needs theory 
D) Theory X and Y 
A) Expectancy theory 
B) Equity theory 
C) Hierarchy of needs theory 
D) Theory X and Y

Question 10

_________ set objectives for their followers, but they give their followers freedom to choose how to accomplish those goals.

Accepted Answer

A) Democratic leaders 
B) Free-rein leaders 
C) Autocratic leaders 
D) Tactical leaders 
A) Democratic leaders 
B) Free-rein leaders 
C) Autocratic leaders 
D) Tactical leaders

Question 11

According to Maslow's hierarchy of needs theory, benefits like healthcare plans and life insurance serve to satisfy the esteem needs of employees.

Accepted Answer

A) True 
 B)False

Question 12

Autocratic leadership tends to be the best option when:

Accepted Answer

A) creativity is paramount. 
B) a quick decision is the top priority. 
C) a talented, experienced employee has to be managed. 
D) customers need brainstorming and problem-solving assistance. 
A) creativity is paramount. 
B) a quick decision is the top priority. 
C) a talented, experienced employee has to be managed. 
D) customers need brainstorming and problem-solving assistance.

Question 13

Departmentalization refers to breaking workers into logical groups.

Accepted Answer

A) True 
 B)False

Question 14

_____ refers to specific, shorter-term planning that applies strategic plans to specific functional areas.

Accepted Answer

A) Contingency planning 
B) Operational planning 
C) Tactical planning 
D) Strategic planning 
A) Contingency planning 
B) Operational planning 
C) Tactical planning 
D) Strategic planning

Question 15

_____ refers to planning for unexpected events, usually involving a range of scenarios and assumptions that differ from the assumptions behind the core plans.

Accepted Answer

A) Strategic planning 
B) Tactical planning 
C) Operational planning 
D) Contingency planning 
A) Strategic planning 
B) Tactical planning 
C) Operational planning 
D) Contingency planning

Question 16

Discuss and briefly explain each of the steps involved in the strategic planning process.

Accepted Answer

Strategic planning is the most fundament

Question 17

A _____ creates flexibility as it brings together specialists from different areas of a company to work temporarily on individual projects.

Accepted Answer

A) line organization 
B) centralized organization 
C) matrix organization 
D) staff organization 
A) line organization 
B) centralized organization 
C) matrix organization 
D) staff organization

Question 18

A control process must establish clear performance standards, measure actual performance against standards, and taking corrective action if necessary.

Accepted Answer

A) True 
 B)False

Question 19

A firm's organization chart:​

Accepted Answer

A) shows the informal relationships within the firm. 
B) shows the firm's position in the market relative to its competitors. 
C) represents the firm's formal structure and formal power. 
D) represents the firm's strength, weakness, opportunity, and threat. 
A) shows the informal relationships within the firm. 
B) shows the firm's position in the market relative to its competitors. 
C) represents the firm's formal structure and formal power. 
D) represents the firm's strength, weakness, opportunity, and threat.

Question 20

The _________ refers to the number of people a manager supervises.

Accepted Answer

A) span of control 
B) strategic model 
C) organization chart 
D) degree of centralization 
A) span of control 
B) strategic model 
C) organization chart 
D) degree of centralization

_____ refer to expertise in a specific functional area or department.

One advantage of a centralized organization is that it:

In the context of strategic planning, which of the following is true of mission statements?

_________ refers to highlevel, long-term planning that establishes a vision for a company, defines long-term objectives and priorities, determines broad action steps, and allocates resources.

List and describe the management skills needed to effectively manage today's workforce.

Liza, atrainer, is explaining the formal structure ofan organization to a group of trainees. She uses a visual representation for this purpose. In this case, Liza is using a(n)_____ to help employees understand how they and their jobs fit within the broader organization.

_____ is a motivation theory that proposes that perceptions of fairness directly affect worker motivation.

_________ set objectives for their followers, but they give their followers freedom to choose how to accomplish those goals.

According to Maslow's hierarchy of needs theory, benefits like healthcare plans and life insurance serve to satisfy the esteem needs of employees.

Autocratic leadership tends to be the best option when:

Departmentalization refers to breaking workers into logical groups.

_____ refers to specific, shorter-term planning that applies strategic plans to specific functional areas.

_____ refers to planning for unexpected events, usually involving a range of scenarios and assumptions that differ from the assumptions behind the core plans.

Discuss and briefly explain each of the steps involved in the strategic planning process.

A _____ creates flexibility as it brings together specialists from different areas of a company to work temporarily on individual projects.

A control process must establish clear performance standards, measure actual performance against standards, and taking corrective action if necessary.

A firm's organization chart:

The _________ refers to the number of people a manager supervises.

Business Now: Change Is the Only Constant

Economics: The Framework for Business

The World Marketplace: Business Without Borders

Business Ethics and Social Responsibility: Doing Well by Doing Good

Business Communication: Creating and Delivering Messages that Matter

Business Formation: Choosing the Form that Fits

Small Business and Entrepreneurship: Economic Rocket Fuel

Accounting: Decision Making by the Numbers

Finance: Acquiring and Using Funds to Maximize Value

Financial Markets: Allocating Financial Resources

Marketing: Building Profitable Customer Connections

Product and Promotion: Creating and Communicating Value

Distribution and Pricing: Right Product, Right Person, Right Place, Right Price

Human Resources Management: Building a Top Quality Workforce

Managing Information and Technology: Finding New Ways to Learn and Link

Operations Management: Putting It All Together

Filters

Exam 14: Management, Motivation and Leadership: Bringing Business to Life

_____ refer to expertise in a specific functional area or department.

One advantage of a centralized organization is that it:

In the context of strategic planning, which of the following is true of mission statements?

_________ refers to highlevel, long-term planning that establishes a vision for a company, defines long-term objectives and priorities, determines broad action steps, and allocates resources.

List and describe the management skills needed to effectively manage today's workforce.

Liza, atrainer, is explaining the formal structure ofan organization to a group of trainees. She uses a visual representation for this purpose. In this case, Liza is using a(n)_____ to help employees understand how they and their jobs fit within the broader organization.

_____ is a motivation theory that proposes that perceptions of fairness directly affect worker motivation.

_________ set objectives for their followers, but they give their followers freedom to choose how to accomplish those goals.

According to Maslow's hierarchy of needs theory, benefits like healthcare plans and life insurance serve to satisfy the esteem needs of employees.

Autocratic leadership tends to be the best option when:

Departmentalization refers to breaking workers into logical groups.

_____ refers to specific, shorter-term planning that applies strategic plans to specific functional areas.

_____ refers to planning for unexpected events, usually involving a range of scenarios and assumptions that differ from the assumptions behind the core plans.

Discuss and briefly explain each of the steps involved in the strategic planning process.

A _____ creates flexibility as it brings together specialists from different areas of a company to work temporarily on individual projects.

A control process must establish clear performance standards, measure actual performance against standards, and taking corrective action if necessary.

A firm's organization chart:​

The _________ refers to the number of people a manager supervises.

Business Now: Change Is the Only Constant

Economics: The Framework for Business

The World Marketplace: Business Without Borders

Business Ethics and Social Responsibility: Doing Well by Doing Good

Business Communication: Creating and Delivering Messages that Matter

Business Formation: Choosing the Form that Fits

Small Business and Entrepreneurship: Economic Rocket Fuel

Accounting: Decision Making by the Numbers

Finance: Acquiring and Using Funds to Maximize Value

Financial Markets: Allocating Financial Resources

Marketing: Building Profitable Customer Connections

Product and Promotion: Creating and Communicating Value

Distribution and Pricing: Right Product, Right Person, Right Place, Right Price

Human Resources Management: Building a Top Quality Workforce

Managing Information and Technology: Finding New Ways to Learn and Link

Operations Management: Putting It All Together

Filters

A firm's organization chart: