Question 1

What role should employees, in general, play in the development of performance metrics? Why is this role important?

Accepted Answer

First, the development of a metrics prog

Question 2

Another metric classification scheme that has been receiving increased attention is that developed by the Supply Chain Council and contained in the Supply Chain Operations and Reference (SCOR) model.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is not a supply chain decision area regarding ROA improvement?

Accepted Answer

A)  Channel structure management 
B)  Inventory management 
C)  Order management 
D)  Information management 
A)  Channel structure management 
B)  Inventory management 
C)  Order management 
D)  Information management

Question 4

Which of the following is not an element of order management?

Accepted Answer

A)  Reducing stockouts 
B)  Reducing order processing times 
C)  Optimizing mode mix 
D)  Optimizing order fill rate 
A)  Reducing stockouts 
B)  Reducing order processing times 
C)  Optimizing mode mix 
D)  Optimizing order fill rate

Question 5

There are four major categories that provide a useful way for examining logistics and supply chain performance. They are time, _____, cost, and supporting metrics.

Accepted Answer

A)  delivery 
B)  KPIs 
C)  competition 
D)  quality 
A)  delivery 
B)  KPIs 
C)  competition 
D)  quality

Question 6

Whether managers decide to focus on excellent service quality, low cost, or efficiency, the metrics they establish must be consistent with corporate strategy.

Accepted Answer

A) True 
 B)False

Question 7

Four major categories that provide a useful way to examine logistics and supply chain performance are time, quantity, cost, and supporting metrics.

Accepted Answer

A) True 
 B)False

Question 8

Effective order management can have an impact on:

Accepted Answer

A)  reducing supply chain costs. 
B)  increasing revenues. 
C)  improving ROA. 
D)  all of these answers. 
A)  reducing supply chain costs. 
B)  increasing revenues. 
C)  improving ROA. 
D)  all of these answers.

Question 9

Discuss the differences between the terms metric, measure, and index.

Accepted Answer

Traditionally, the term measure was used

Question 10

The cost of supply chain failures is calculated as the cost of _____ orders plus the cost of _____ orders.

Accepted Answer

A)  rectified; refused 
B)  replacement; refused 
C)  rectified; returned 
D)  refused; returned 
A)  rectified; refused 
B)  replacement; refused 
C)  rectified; returned 
D)  refused; returned

Question 11

Scorecards and key performance indicators (KPIs) are the same thing.

Accepted Answer

A) True 
 B)False

Question 12

An index combines two or more metrics into a single indicator.

Accepted Answer

A) True 
 B)False

Question 13

Earnings before interest and taxes (EBIT) is calculated:

Accepted Answer

A)  sales - cost of goods sold - total operating cost. 
B)  gross margin - total operating cost . 
C)  sales - transportation costs - warehouse costs - inventory carrying costs. 
D)  none of these answers. 
A)  sales - cost of goods sold - total operating cost. 
B)  gross margin - total operating cost . 
C)  sales - transportation costs - warehouse costs - inventory carrying costs. 
D)  none of these answers.

Question 14

Scorecard and key performance indicators (KPIs) refer to:

Accepted Answer

A)  sporting events. 
B)  metrics to manage logistics operations. 
C)  management's evaluation of supply chain staff. 
D)  measuring output. 
A)  sporting events. 
B)  metrics to manage logistics operations. 
C)  management's evaluation of supply chain staff. 
D)  measuring output.

Question 15

An "executive dashboard" is:

Accepted Answer

A)  a small number (usually less than five) of KPIs. 
B)  used by senior management to track profits. 
C)  metrics used by an organization's suppliers. 
D)  a trend that has only recently developed. 
A)  a small number (usually less than five) of KPIs. 
B)  used by senior management to track profits. 
C)  metrics used by an organization's suppliers. 
D)  a trend that has only recently developed.

Question 16

The strategic profit model (SPM) makes the same calculations as a spreadsheet analysis but with two additional ratios, asset turnover and ROI.

Accepted Answer

A) True 
 B)False

What role should employees, in general, play in the development of performance metrics? Why is this role important?

Another metric classification scheme that has been receiving increased attention is that developed by the Supply Chain Council and contained in the Supply Chain Operations and Reference (SCOR) model.

Which of the following is not a supply chain decision area regarding ROA improvement?

Which of the following is not an element of order management?

There are four major categories that provide a useful way for examining logistics and supply chain performance. They are time, _____, cost, and supporting metrics.

Whether managers decide to focus on excellent service quality, low cost, or efficiency, the metrics they establish must be consistent with corporate strategy.

Four major categories that provide a useful way to examine logistics and supply chain performance are time, quantity, cost, and supporting metrics.

Effective order management can have an impact on:

Discuss the differences between the terms metric, measure, and index.

The cost of supply chain failures is calculated as the cost of _ orders plus the cost of _ orders.

Scorecards and key performance indicators (KPIs) are the same thing.

An index combines two or more metrics into a single indicator.

Earnings before interest and taxes (EBIT) is calculated:

Scorecard and key performance indicators (KPIs) refer to:

An "executive dashboard" is:

The strategic profit model (SPM) makes the same calculations as a spreadsheet analysis but with two additional ratios, asset turnover and ROI.

Supply Chain Management: an Overview

Global Dimensions of Supply Chains

Role of Logistics in Supply Chains

Supply Chain and Omni Channel Network Design

Sourcing Materials and Services

Operations Producing Goods and Services

Demand Management

Order Management and Customer Service

Managing Inventory in the Supply Chain

Distribution Managing Fulfillment Operations

Transportation Managing the Flows of the Supply Chain

Aligning Supply Chains

Supply Chain Technology Managing Information Flows

Strategic Challenges and Change for Supply Chains

Filters

Exam 13: Supply Chain Performance Measurement and Financial Analysis

What role should employees, in general, play in the development of performance metrics? Why is this role important?

Another metric classification scheme that has been receiving increased attention is that developed by the Supply Chain Council and contained in the Supply Chain Operations and Reference (SCOR) model.

Which of the following is not a supply chain decision area regarding ROA improvement?

Which of the following is not an element of order management?

There are four major categories that provide a useful way for examining logistics and supply chain performance. They are time, _____, cost, and supporting metrics.

Whether managers decide to focus on excellent service quality, low cost, or efficiency, the metrics they establish must be consistent with corporate strategy.

Four major categories that provide a useful way to examine logistics and supply chain performance are time, quantity, cost, and supporting metrics.

Effective order management can have an impact on:

Discuss the differences between the terms metric, measure, and index.

The cost of supply chain failures is calculated as the cost of _____ orders plus the cost of _____ orders.

Scorecards and key performance indicators (KPIs) are the same thing.

An index combines two or more metrics into a single indicator.

Earnings before interest and taxes (EBIT) is calculated:

Scorecard and key performance indicators (KPIs) refer to:

An "executive dashboard" is:

The strategic profit model (SPM) makes the same calculations as a spreadsheet analysis but with two additional ratios, asset turnover and ROI.

Supply Chain Management: an Overview

Global Dimensions of Supply Chains

Role of Logistics in Supply Chains

Supply Chain and Omni Channel Network Design

Sourcing Materials and Services

Operations Producing Goods and Services

Demand Management

Order Management and Customer Service

Managing Inventory in the Supply Chain

Distribution Managing Fulfillment Operations

Transportation Managing the Flows of the Supply Chain

Aligning Supply Chains

Supply Chain Technology Managing Information Flows

Strategic Challenges and Change for Supply Chains

Filters

The cost of supply chain failures is calculated as the cost of _ orders plus the cost of _ orders.