Exam 11: Enterprise Systems

Online auctions are:

In the context of customer relationship management, briefly explain the process of personalization.

Discuss the drawbacks of an enterprise resource planning (ERP)system.

In the context of supply chain management technologies, using the Internet and Web protocols for electronic data interchange (EDI)increases the cost of transmitting documents.

_____ allows customers to modify the standard offering, such as selecting a different home page to be displayed each time you open your Web browser.

Describe the ways by which e-marketplaces help businesses maintain a competitive edge in the supply chain.

In the context of customer relationship management (CRM)applications, which approach is often chosen by organizations with an established IT infrastructure?

Which component of an enterprise resource planning (ERP)system provides business-to-consumer (B2C)information related to order status and business-to-business (B2B)information related to suppliers and business partners?

A knowledge management system should help an organization:

In the context of a knowledge management system, discuss how organizations can motivate employees to share their knowledge.

A key decision in supply chain management (SCM)related to manufacturing is pricing.

Which statement is true of Web-based electronic data interchange (Open EDI)?

Describe an e-distributor.

Discuss how electronic data interchange (EDI)is more beneficial when there are more companies in the EDI network.

Which function is coordinated by a supply chain management (SCM)system?

In supply chain management (SCM), many companies substitute electronic _____ for printing, mailing, and faxing paper documents, such as purchase orders, invoices, and shipping notices.

Discuss vendor lock-in as it relates to the advantages and disadvantages of a cloud-based enterprise system.

In the context of Internet-enabled supply chain management (SCM), which SCM activity involves handling returned goods and out-of-stock notifications to customers?

A cloud-based enterprise system allows IT to focus on _____.

When considering the mobility aspect of cloud-based enterprise systems, it's important to consider that with a cloud-based system, employee can access information from _____.