Question 1

A good communications strategy considers the requirements of all internal and external customers.

Accepted Answer

A) True 
 B)False  False

Question 2

Which of the following describes an effective disaster communications strategy in the Recovery Phase?

Accepted Answer

A)  To promote implementation of strategies, technologies, and actions that will reduce the loss of lives and property in future disasters 
B)  To provide to the public notification, warning, evacuation, and situation reports on an ongoing disaster 
C)  To provide individuals and communities affected by a disaster with information on how to register for and receive disaster relief 
D)  To communicate the preparedness messages that encourage and educate the public in anticipation of disaster events. 
A)  To promote implementation of strategies, technologies, and actions that will reduce the loss of lives and property in future disasters 
B)  To provide to the public notification, warning, evacuation, and situation reports on an ongoing disaster 
C)  To provide individuals and communities affected by a disaster with information on how to register for and receive disaster relief 
D)  To communicate the preparedness messages that encourage and educate the public in anticipation of disaster events. C

Question 3

Communicating with external and internal audiences was always considered critical to a successful emergency management operation.

Accepted Answer

A) True 
 B)False  False

Question 4

Which of the following FEMA directors was known as a great communicator?

Accepted Answer

A)  Joe Allbaugh 
B)  Louis Guiffrida 
C)  James Lee Witt 
D)  John Macy 
A)  Joe Allbaugh 
B)  Louis Guiffrida 
C)  James Lee Witt 
D)  John Macy

Question 5

Within the Incident Command System,one of the three top command staff reporting to the Incident Commander is the Public Information Officer.

Accepted Answer

A) True 
 B)False

Question 6

Customers for emergency management communication tend to be homogenous.

Accepted Answer

A) True 
 B)False

Question 7

A customer service approach includes placing the needs and interests of individuals and communities first.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following technological changes has had a profound effect on the demand for information?

Accepted Answer

A)  24-hour television coverage 
B)  24-hour radio coverage 
C)  The Internet 
D)  All of the above 
A)  24-hour television coverage 
B)  24-hour radio coverage 
C)  The Internet 
D)  All of the above

Question 9

The media plays a minor role in disaster communications.

Accepted Answer

A) True 
 B)False

Question 10

The most important part of leadership's commitment to communications is which of the following?

Accepted Answer

A)  Inclusion of Communications in Planning and Operations 
B)  Leadership Commitment 
C)  Customer Focus 
D)  Media Partnership 
A)  Inclusion of Communications in Planning and Operations 
B)  Leadership Commitment 
C)  Customer Focus 
D)  Media Partnership

Question 11

If a message is strong,the director of an emergency management organization is not needed to promote open lines of communications among the organizations staff,partners,or public.

Accepted Answer

A) True 
 B)False

Question 12

James Lee Witt was criticized for not meeting regularly enough with the State Emergency Management Directors.

Accepted Answer

A) True 
 B)False

Question 13

A media partnership provides the media with all except which of the following?

Accepted Answer

A)  Access to emergency managers 
B)  Access to critical information for the public 
C)  Access to the disaster site 
D)  All of the above 
A)  Access to emergency managers 
B)  Access to critical information for the public 
C)  Access to the disaster site 
D)  All of the above

Question 14

The Pew Research Center found that approximately what percentage of Americans age 12 or older listened to the radio in 2012?

Accepted Answer

A)  15% 
B)  53% 
C)  81% 
D)  92% 
A)  15% 
B)  53% 
C)  81% 
D)  92%

Question 15

Which of the following describes an effective disaster communications strategy in the Response Phase?

Accepted Answer

A)  To provide to the public notification, warning, evacuation, and situation reports on an ongoing disaster 
B)  To promote implementation of strategies, technologies, and actions that will reduce the loss of lives and property in future disasters 
C)  To provide individuals and communities affected by a disaster with information on how to register for and receive disaster relief 
D)  To communicate the preparedness messages that encourage and educate the public in anticipation of disaster events. 
A)  To provide to the public notification, warning, evacuation, and situation reports on an ongoing disaster 
B)  To promote implementation of strategies, technologies, and actions that will reduce the loss of lives and property in future disasters 
C)  To provide individuals and communities affected by a disaster with information on how to register for and receive disaster relief 
D)  To communicate the preparedness messages that encourage and educate the public in anticipation of disaster events.

Question 16

Ushahidi was a crisis mapping website that was used extensively after the 2010 earthquake in Haiti.

Accepted Answer

A) True 
 B)False

Question 17

The goal of a media partnership is to provide accurate and timely information to the public in both disaster AND non-disaster situations.

Accepted Answer

A) True 
 B)False

Question 18

External customers include all but which of the following?

Accepted Answer

A)  The media 
B)  The general public 
C)  Elected officials 
D)  All are external customers 
A)  The media 
B)  The general public 
C)  Elected officials 
D)  All are external customers

Question 19

Which of the following describes an effective disaster communications strategy in the Mitigation Phase?

Accepted Answer

A)  To provide individuals and communities affected by a disaster with information on how to register for and receive disaster relief 
B)  To provide to the public notification, warning, evacuation, and situation reports on an ongoing disaster 
C)  To promote implementation of strategies, technologies, and actions that will reduce the loss of lives and property in future disasters 
D)  To communicate the preparedness messages that encourage and educate the public in anticipation of disaster events. 
A)  To provide individuals and communities affected by a disaster with information on how to register for and receive disaster relief 
B)  To provide to the public notification, warning, evacuation, and situation reports on an ongoing disaster 
C)  To promote implementation of strategies, technologies, and actions that will reduce the loss of lives and property in future disasters 
D)  To communicate the preparedness messages that encourage and educate the public in anticipation of disaster events.

Question 20

Which of the following assumptions is not typically considered a critical component of the foundation of an effective disaster communication strategy?

Accepted Answer

A)  Customer Focus 
B)  Leadership Commitment 
C)  Media Partnership 
D)  Command Structure 
A)  Customer Focus 
B)  Leadership Commitment 
C)  Media Partnership 
D)  Command Structure

A good communications strategy considers the requirements of all internal and external customers.

Which of the following describes an effective disaster communications strategy in the Recovery Phase?

Communicating with external and internal audiences was always considered critical to a successful emergency management operation.

Which of the following FEMA directors was known as a great communicator?

Within the Incident Command System,one of the three top command staff reporting to the Incident Commander is the Public Information Officer.

Customers for emergency management communication tend to be homogenous.

A customer service approach includes placing the needs and interests of individuals and communities first.

Which of the following technological changes has had a profound effect on the demand for information?

The media plays a minor role in disaster communications.

The most important part of leadership's commitment to communications is which of the following?

If a message is strong,the director of an emergency management organization is not needed to promote open lines of communications among the organizations staff,partners,or public.

James Lee Witt was criticized for not meeting regularly enough with the State Emergency Management Directors.

A media partnership provides the media with all except which of the following?

The Pew Research Center found that approximately what percentage of Americans age 12 or older listened to the radio in 2012?

Which of the following describes an effective disaster communications strategy in the Response Phase?

Ushahidi was a crisis mapping website that was used extensively after the 2010 earthquake in Haiti.

The goal of a media partnership is to provide accurate and timely information to the public in both disaster AND non-disaster situations.

External customers include all but which of the following?

Which of the following describes an effective disaster communications strategy in the Mitigation Phase?

Which of the following assumptions is not typically considered a critical component of the foundation of an effective disaster communication strategy?

The Historical Context of Emergency Management

Natural and Technological Hazards and Risk Assessment

The Disciplines of Emergency Management: Mitigation

The Disciplines of Emergency Management: Preparedness

The Disciplines of Emergency Management: Response

The Disciplines of Emergency Management: Recovery

International Disaster Management

Emergency Management and the Terrorist Threat

Filters

Exam 5: The Disciplines of Emergency Management: Communications

A good communications strategy considers the requirements of all internal and external customers.

Which of the following describes an effective disaster communications strategy in the Recovery Phase?

Communicating with external and internal audiences was always considered critical to a successful emergency management operation.

Which of the following FEMA directors was known as a great communicator?

Within the Incident Command System,one of the three top command staff reporting to the Incident Commander is the Public Information Officer.

Customers for emergency management communication tend to be homogenous.

A customer service approach includes placing the needs and interests of individuals and communities first.

Which of the following technological changes has had a profound effect on the demand for information?

The media plays a minor role in disaster communications.

The most important part of leadership's commitment to communications is which of the following?

If a message is strong,the director of an emergency management organization is not needed to promote open lines of communications among the organizations staff,partners,or public.

James Lee Witt was criticized for not meeting regularly enough with the State Emergency Management Directors.

A media partnership provides the media with all except which of the following?

The Pew Research Center found that approximately what percentage of Americans age 12 or older listened to the radio in 2012?

Which of the following describes an effective disaster communications strategy in the Response Phase?

Ushahidi was a crisis mapping website that was used extensively after the 2010 earthquake in Haiti.

The goal of a media partnership is to provide accurate and timely information to the public in both disaster AND non-disaster situations.

External customers include all but which of the following?

Which of the following describes an effective disaster communications strategy in the Mitigation Phase?

Which of the following assumptions is not typically considered a critical component of the foundation of an effective disaster communication strategy?

The Historical Context of Emergency Management

Natural and Technological Hazards and Risk Assessment

The Disciplines of Emergency Management: Mitigation

The Disciplines of Emergency Management: Preparedness

The Disciplines of Emergency Management: Response

The Disciplines of Emergency Management: Recovery

International Disaster Management

Emergency Management and the Terrorist Threat

Filters