Exam 8: Manufacturing and Service Technologies

Strategic planning and applied research tasks usually fall in which of these categories of department technologies?

John was recently given 6 additional tasks. Instead of performing only 2 tasks that he used to, now John is required to perform 8 total tasks. This is an example of which of these?

Which of these is the lowest form of interdependence among departments?

Technical complexity refers to the extent of mechanization of the manufacturing process.

Emmeline flew to Paris and checked in to her favourite hotel, the Ritz. She has to travel a great deal with her job and always stays at the Ritz if at all possible. Stephanie is always pleasantly surprised to find that no matter what city she is in, the staff at the Ritz knows she does not like feather comforters. Which of the following best identifies what the Ritz is practicing?

Which type of production is most likely to be used by large pharmaceutical companies?

Routine technologies are characterized by little task variety and the use of objective, computational procedures.

The Centre Stage conducts its operations in Madrid. Its employees are responsible for completing the final process for the company's product. They hand stitch a beautiful butterfly onto each custom designed purse. The buyers can request customized butterflies and the product will be completed to their specifications. These purses are very popular and retail for €300 to €400. Which type of production is this company most likely engaging?

The number of employees who report to a single manager or supervisor refers to .

refers to using technology to quickly and cost effectively assemble goods that are uniquely designed to fit the demands of individual customers.

The employees at Tim's organization use several different types of machines, numerous ideas, and a variety of production techniques to manufacture their company's products. Tim's organization is engaging in the use of manufacturing .

Martha's company uses computers to draft, design, and engineer new parts. Her specific job entails generating enlarged versions of the original component design to afford an improved view of the part's details. Martha is using .

Sandra's job has recently undergone several changes. Her employer has recently cut down on the number of tasks she has to perform in her work. Sandra now only has to turn the product over and look at it under a bright light, then simply move it onto the second line. This is very repetitious and quite boring. Sandra is unsure how long she can perform this monotonous type of work. Sandra's work has undergone .

All of the following except describes elements associated with lean manufacturing.

In the design of service organizations, all of the following statements would be considered true except:

Which of the following type of technology is identified as being complex because of the substantial variety in the tasks performed?

Small-batch production relies heavily on the human operator; it is also highly mechanized.

The ultimate automated factories are referred to as flexible manufacturing systems.

A non-core technology is a work process that is not important to the organization but is directly related to its primary mission.

Charles Perrow developed a model on departmental technologies. One of the dimensions he specified is described as the frequency of unexpected and novel events that occur in the conversion process. This is called .