Exam 5: Marketing Research and Information Systems

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The main difference between marketing research and a marketing information system is that the MIS is an information-gathering process for specific situations whereas marketing research provides continuous data input.

(True/False)
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An online survey conducted before students could register for their fall semester classes asked, "Do you think online professor evaluation forms would be better than paper and pencil forms administered during class?" This is an example of a(n) ____ question.

(Multiple Choice)
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The main focus of a marketing information system is on

(Multiple Choice)
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Online focus groups gather data from large and geographically diverse groups in a less intensive manner than focus-group interviews.

(True/False)
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Many companies have access to information about customers' purchasing history as well as following their use of social media applications, such as Facebook, Twitter, Pinterest, and Instagram. The companies utilize this information to gain insights about the user and design products and services to best meet their needs. Some consumers are reluctant to share this information due to concerns about their _____, which is a major ethical issue for marketing researchers or others who are involved in collecting and analyzing consumer information.

(Multiple Choice)
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Which of the following issues is an ethical issue in marketing research?

(Multiple Choice)
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Customer advisory groups are often used as a type of exploratory research.

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The final step in the marketing research process is to assess the ethicality of the data collection phase.

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Compare the advantages and disadvantages of the two types of collecting a sample.

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Survey and observation are considered secondary data collection techniques.

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Which of the following is a guideline that should be used in a questionnaire introduction?

(Multiple Choice)
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When working as a summer intern for a local retail store, Jan Halverson was sent to the library to look up data on population forecasts for the city of San Antonio. The population information she found would be considered

(Multiple Choice)
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Which sampling design gives every member of the population an equal chance of appearing in the sample?

(Multiple Choice)
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Georgia-Pacific needs information about trends in housing starts and remodeling around the country. Since it will be difficult to collect _______ from the numerous locations, it decides to use _____ data from the U.S. Department of Commerce reports to get this information.

(Multiple Choice)
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American Flooring sells all types of floor coverings to contractors and other businesses. It keeps a collection of information about all of its clients that can be easily accessed on the company's computer system. This collection of information is called a

(Multiple Choice)
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Customer advisory boards are small groups of actual customers who serve as sounding boards for new product ideas and offer insights into their feelings and attitudes toward a firm's products, promotion, pricing, and other elements of marketing strategy.

(True/False)
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All the elements, individuals, or units of interest to researchers for a specific study are called the

(Multiple Choice)
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Marketing researchers should allow for continual evaluation of the data during the entire data collection period.

(True/False)
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If Procter & Gamble, the maker of Dawn dishwashing liquid, wants to know what percentage of customers examine product labels before making a product selection in the grocery store, it can best gain this information through

(Multiple Choice)
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In reporting marketing research findings, the researcher should

(Multiple Choice)
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