Exam 2: Process Strategy and Analysis

Scenario 2.5 A job consists of three distinct work elements that were timed with a highly accurate Swiss watch by a trained industrial engineer. The engineer recorded ten observations and assigned the performance rating that is recorded in the bottom row of the table under the corresponding work element. All recorded times are in seconds. -The allowance factor assigned is 20% for the data recorded. The rating factor for Element 1 is 10%, for Element 2 is 15%, and for Element 3 is 5%. What is the standard time for the three-element job?

An eighty percent learning curve means that for each doubling of output, the time required to complete the last task is ________ percent less than before.

Work sampling can be used to estimate the proportion of time spent by people or machines on activities.

A(n) ________ is a bar chart on which the factors are plotted in decreasing order of frequency along the horizontal axis.

How could a fishbone chart be used to design a new process?

A process chart activity that occurs when something is put away until a later time is a(n):

________ is represented in a process flow chart when an outgoing arrow from one step splits into two or more arrows that lead to different boxes.

An accounting firm realizes it is woefully inadequate at cultivating new clients. It is allowed to observe a law firm perform the new-client cultivation process in hopes of gleaning improved methods it can adopt. This is an example of:

Scenario 2.3 A job consists of three elements. Twenty observations for each element were timed, and the resulting data are shown in the following table. A performance rating has also been assigned for each element, as shown in the table. The job has an allowance of 15% of normal time. -Use the information in Scenario 2.3. What is the normal time for job element #2?

Develop a process chart for one of the following: 1) Researching and writing a paper for your Operations Management class 2) Managing, developing and completing a team project for a Finance (or other) class 3) Planning for your job interview process as you approach graduation (including resume preparation, developing interview skills, researching company backgrounds, etc.) 4) Studying and developing a process improvement plan for a business or other process you are familiar with (e.g., fast food restaurant, obtaining tickets to a university-sponsored event, dry cleaners, book purchases for next term, and the like)

Benchmarking is a continuous, systematic procedure that measures a firm's products, services, and processes against those of industry leaders.

An interior designer decorates homes for a clientele that wants a one-of-a-kind living space. This service process can be described as:

Define economies of scope, and identify how they relate to flexible automation.

Scenario 2.1 Garman observes a worker assembling peanut valves and records the data displayed in the table. -Use the information in Scenario 2.1 to answer this question. What is the average time for this job element?

________ is the process of creating labor standards based on the judgment of skilled observers.

The degree of process divergence is what keeps a large batch process from being economically produced using a line process.

List and briefly define four different basic types of manufacturing processes.

A work sampling method is used to determine the proportion of the time a worker is idle. The following information was gathered on a random basis. What is the proportion of idle time observed for this worker?

Back offices typically emphasize:

When using work sampling, the times of day when the analyst collects the sample data should be selected at random over the length of the study.