Exam 1: Management, Managers, and Careers

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Knowing how to write a business plan, using statistics to analyze data from a market survey, and preparing visual aids for a presentation are part of a manager's _____ skills.

(Multiple Choice)
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Mathilda, who works for an insurance company, has the capacity to sell fifteen insurance policies a day. However, she sells only ten insurance policies a day. This is a typical example of _____.

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Glenn refused to promote Carmelia to the position of a global manager because she belonged to a minority community. He was of the opinion that her ethnic identity would limit her from working effectively and that it would make the company's clients uncomfortable. Which attitude has Glenn displayed in his decision?

(Multiple Choice)
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Most people have a favorable opinion of globalization, but the issue of ___ does not make everyone happy.

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Through agenda setting, good managers develop action priorities that include goals and plans spanning long and short time frames.

(True/False)
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A(n) _____ is the ability to translate knowledge into action that results in desired performance.

(Multiple Choice)
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Who elects the members of the board of directors?

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Which of the following best describes learning?

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_____ is an output measure of task or goal accomplishment.

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_____ directly contribute to producing an organization's goods or services.

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Which of the following is a typical characteristic of an open system?

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Team leaders ideally report to the _____.

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Allen, a salesman at a retail store, is a quick learner and knows how to handle customers. He could become an assistant manager if he wasn't reluctant to take on more responsibility and eager to get off work soon. Which of the following skills does Allen lack, for his career advancement?

(Multiple Choice)
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A knowledge worker is a person whose physical capabilities are the most critical assets.

(True/False)
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Which of the following statements holds true for the term self-management?

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The upside-down pyramid view of organizations shows customers at the top being served by workers who are supported by managers.

(True/False)
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In the context of the management process, which of the following best describes the process of controlling?

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