Exam 8: Planning Processes and Techniques

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A plan is a statement of ____ means for accomplishing objectives.

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Identify and describe the steps in the planning process.

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The planning team at Abdullah and Sons has thoroughly examined all possible situations that may be encountered in the current year. They have also addressed various factors that may provide assistance or act as barriers to objectives. Which of the following steps in the planning process has been completed by the planning team at Abdullah and Sons by taking these actions?

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_____ refer to things done by people and organizations that enable them to achieve superior performance.

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____ uses external and internal comparisons to plan for future improvements.

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A(n) _____ oriented manager makes sure the most important things get first attention.

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Scenario planning is a short-term version of contingency planning.

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Scenario planning identifies alternative ____ scenarios and makes plans to deal with each.

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A _____ communicates broad guidelines for making decisions and taking action in specific circumstances.

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Which of the following is a characteristic of a "great goal"?

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Aziza is an assistant manager at a popular retail outlet. She likes to keep her employees motivated and she insists that the sales team meet their daily sales target and strive to go beyond their targets for extra bonuses. Aziza can be regarded as a(n) _____ manager.

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Internal benchmarking encourages members and work units to learn from competitors and non-competitors alike.

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_____ plans deal with selling and distributing goods or services.

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Outcome goals set targets for ____ performance results.

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A tactical plan helps to implement all or parts of a(n) ____ plan.

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Even though participatory planning takes more time, it can improve results by improving implementation.

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What are the five characteristics that great goals tend to have?

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Functional plans dealing with money and capital investments are called _____ plans.

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Morrison Associates, a law firm, encourages its lawyers to learn from each other about how they can handle their cases better. It encourages the lawyers to share their best practices and collectively work toward meeting the objectives of the firm. This is an example of _____.

(Multiple Choice)
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Which of the following is an internal source of organizational pressure?

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