Question 1

What is management by exception?

Accepted Answer

A)  It is the point where performance objectives identify key results that one wants to accomplish. 
B)  It is the situation where outputs are difficult or expensive to measure. 
C)  It is the point where output standards and input standards are used to carefully document results. 
D)  It is the point where past experience becomes the baseline for evaluating current performance. 
E)  It is the practice of giving attention to situations that show the greatest need for action. 
A)  It is the point where performance objectives identify key results that one wants to accomplish. 
B)  It is the situation where outputs are difficult or expensive to measure. 
C)  It is the point where output standards and input standards are used to carefully document results. 
D)  It is the point where past experience becomes the baseline for evaluating current performance. 
E)  It is the practice of giving attention to situations that show the greatest need for action.

Question 2

Steering controls are largely reactive.

Accepted Answer

A) True 
 B)False

Question 3

Earnings per share, sales growth, and market share are the input standards used by businesses.

Accepted Answer

A) True 
 B)False

Question 4

Calculate assets turnover for a car manufacturing company from the following information: Sales = $600,000
Land and building = $110,000
Cash at bank = $50,000
Inventories = $40,000

Accepted Answer

A)  2 times 
B)  3 times 
C)  5 times 
D)  4 times 
E)  6 times 
A)  2 times 
B)  3 times 
C)  5 times 
D)  4 times 
E)  6 times

Question 5

The goal of concurrent controls is to solve problems as they occur.

Accepted Answer

A) True 
 B)False

Question 6

Cycle times, engineering efficiency, and new product time are sample measures of _____.

Accepted Answer

A)  learning 
B)  internal process improvement 
C)  innovation 
D)  financial performance review 
E)  customer satisfaction 
A)  learning 
B)  internal process improvement 
C)  innovation 
D)  financial performance review 
E)  customer satisfaction

Question 7

_____ is a function of the controlling process.

Accepted Answer

A)  Creating structures 
B)  Setting directions 
C)  Measuring performances 
D)  Allocating resources 
E)  Inspiring efforts 
A)  Creating structures 
B)  Setting directions 
C)  Measuring performances 
D)  Allocating resources 
E)  Inspiring efforts

Question 8

Feedforward control focuses on what happens during the work process.

Accepted Answer

A) True 
 B)False

Question 9

The U.S. Army pioneered the after-action review.

Accepted Answer

A) True 
 B)False

Question 10

Controlling is the process of setting directions and allocating resources in an organization.

Accepted Answer

A) True 
 B)False

Question 11

Output standards measure work efforts that go into performing a task.

Accepted Answer

A) True 
 B)False

Question 12

Briefly explain the four step control process.

Accepted Answer

The control process involves four steps.

Question 13

Which of the following is the formula to measure debt ratio?

Accepted Answer

A)  Average Inventory/Total Debts 
B)  Sales/Average Inventory 
C)  Net Income/Owner's Equity 
D)  Total Debts/Total Assets 
E)  Current Assets/Current Liabilities 
A)  Average Inventory/Total Debts 
B)  Sales/Average Inventory 
C)  Net Income/Owner's Equity 
D)  Total Debts/Total Assets 
E)  Current Assets/Current Liabilities

Question 14

The ____ equation states: Need for Action = Desired Performance - Actual Performance.

Accepted Answer

The answer of The ____ equation states: Need for Action...

Question 15

The ___ Principle states that 80% of consequences come from 20% of causes.

Accepted Answer

The answer of The ___ Principle states that 80% of...

Question 16

A balance sheet shows ____ and liabilities at one point in time.

Accepted Answer

The answer of A balance sheet shows ____ and liabilities...

Question 17

_____ is also known as normative control.

Accepted Answer

A)  Self-control 
B)  Bureaucratic control 
C)  Regulatory control 
D)  Clan control 
E)  Administrative control 
A)  Self-control 
B)  Bureaucratic control 
C)  Regulatory control 
D)  Clan control 
E)  Administrative control

Question 18

____ control influences behavior through norms and expectations set by the organizational culture.

Accepted Answer

The answer of ____ control influences behavior through norms and...

Question 19

Normative control flows through an organization's hierarchy of authority.

Accepted Answer

A) True 
 B)False

Question 20

_____ = Current Assets/Current Liabilities

Accepted Answer

A)  Acid Test 
B)  Current Ratio 
C)  Debt Ratio 
D)  Assets Turnover ratio 
E)  Net Current Margin 
A)  Acid Test 
B)  Current Ratio 
C)  Debt Ratio 
D)  Assets Turnover ratio 
E)  Net Current Margin

What is management by exception?

Steering controls are largely reactive.

Earnings per share, sales growth, and market share are the input standards used by businesses.

Calculate assets turnover for a car manufacturing company from the following information: Sales = $600,000 Land and building = $110,000 Cash at bank = $50,000 Inventories = $40,000

The goal of concurrent controls is to solve problems as they occur.

Cycle times, engineering efficiency, and new product time are sample measures of _____.

_____ is a function of the controlling process.

Feedforward control focuses on what happens during the work process.

The U.S. Army pioneered the after-action review.

Controlling is the process of setting directions and allocating resources in an organization.

Output standards measure work efforts that go into performing a task.

Briefly explain the four step control process.

Which of the following is the formula to measure debt ratio?

The ____ equation states: Need for Action = Desired Performance - Actual Performance.

The ___ Principle states that 80% of consequences come from 20% of causes.

A balance sheet shows ____ and liabilities at one point in time.

_____ is also known as normative control.

____ control influences behavior through norms and expectations set by the organizational culture.

Normative control flows through an organization's hierarchy of authority.

_____ = Current Assets/Current Liabilities

Management, Managers, and Careers

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Technology, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Data and Decision Making

Planning Processes and Techniques

Strategy and Strategic Management

Organization Structures

Organizational Culture and Change

Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Communication and Collaboration

Filters

Exam 9: Control Processes and Systems

What is management by exception?

Steering controls are largely reactive.

Earnings per share, sales growth, and market share are the input standards used by businesses.

Calculate assets turnover for a car manufacturing company from the following information: Sales = $600,000 Land and building = $110,000 Cash at bank = $50,000 Inventories = $40,000

The goal of concurrent controls is to solve problems as they occur.

Cycle times, engineering efficiency, and new product time are sample measures of _____.

_____ is a function of the controlling process.

Feedforward control focuses on what happens during the work process.

The U.S. Army pioneered the after-action review.

Controlling is the process of setting directions and allocating resources in an organization.

Output standards measure work efforts that go into performing a task.

Briefly explain the four step control process.

Which of the following is the formula to measure debt ratio?

The ____ equation states: Need for Action = Desired Performance - Actual Performance.

The ___ Principle states that 80% of consequences come from 20% of causes.

A balance sheet shows ____ and liabilities at one point in time.

_____ is also known as normative control.

____ control influences behavior through norms and expectations set by the organizational culture.

Normative control flows through an organization's hierarchy of authority.

_____ = Current Assets/Current Liabilities

Management, Managers, and Careers

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Technology, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Data and Decision Making

Planning Processes and Techniques

Strategy and Strategic Management

Organization Structures

Organizational Culture and Change

Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Communication and Collaboration

Filters