Exam 18: Communication and Collaboration

No one should lose in a principled negotiation, and positive relationships should be maintained in the process.

Communication is the glue that binds together the four functions of planning, organizing, leading, and _____.

Which of the following statements is true of conflict?

Which of the following is an example of an evaluative feedback?

A(n) _____ is the pathway or medium through which a message is conveyed from sender to receiver.

Substance goals are tied to the ways people work together while negotiating and how they will be able to work together again in the future.

Substance goals are _____.

Functional conflict is ____ and helps task performance.

The process of _____ utilizes mediation or arbitration, but does so only after direct attempts to negotiate agreements between the conflicting parties have failed.

_____ is the desire to satisfy one's own needs and concerns.

Feedback is useful and constructive as long as it satisfies some personal need of the sender.

Relationship goals are concerned with negotiation processes.

An active listener must never paraphrase and restate to the source what he thinks he is hearing.

Changing reward systems is a way of reinforcing teamwork and reducing the tendencies of team members to compete with one another.

The myth of the "fixed pie" in negotiations refers to the _____.

Cultural ____ is the use of appropriate manners, language, and behaviors when interacting with persons from other cultures.

Which of the following is an example of high communication transparency?

_____ is the process of telling someone else how you feel about something that person did or said.

_____ conflict harms performance, relationships, and even individual well-being.

Explain the different causes of conflict.