Exam 25: Workplace Violence and Incivility

You are part of a multidisciplinary team that is charged with designing a workplace safety plan for your healthcare organization.This team has been established in response to increases in reports of violence and aggression.You begin by:

In designing a new healthcare facility,it is particularly important to pay close attention to safety elements related to violence and aggression in which of the following settings? (Select all that apply.)

You note that Unit 64 has had a high turnover rate of staff during the past year.In addressing the staff turnover rate,you are:

A safety and security plan is important to a healthcare organization because it:

Joe and Carol,two of the RNs on Unit 22,are discussing recent incidents on the unit that have involved patients and visitors uttering threats or making demeaning remarks to staff during evening hours.Joe observes that unless someone shoots at him,he is not concerned because "words can't hurt you." Joe's remarks:

Jenny tells you that she is always able to tell when others are about to become violent because they yell.Your response to Jenny is based on your understanding that: