Question 1

Corrine,a student nurse,often hears that nurses are gatekeepers and wonders what that term means.As a nurse leader,you explain that this is a reference to the:

Accepted Answer

A) Assessment and admission of patients into care. 
B) Orientation of patients to services once they are admitted. 
C) Function of controlling which patients see the physician and which do not. 
D) Coordination of care, services, advocacy, and access for patients within the healthcare system. 
A) Assessment and admission of patients into care. 
B) Orientation of patients to services once they are admitted. 
C) Function of controlling which patients see the physician and which do not. 
D) Coordination of care, services, advocacy, and access for patients within the healthcare system.

Question 2

In orienting new staff nurses to a pediatric intensive care unit,the nurse manager asks the staff nurses to answer the following question: "What is an important consideration in providing information to parents of a critically ill child?"

Accepted Answer

A) Making sure that they receive complete information during each encounter with a member of the nursing staff 
B) Assessing parents' preferences for the amount of information desired 
C) Allowing parents to observe key aspects of their child's nursing care 
D) Making sure that patient education brochures explaining ICU protocols are readily available 
A) Making sure that they receive complete information during each encounter with a member of the nursing staff 
B) Assessing parents' preferences for the amount of information desired 
C) Allowing parents to observe key aspects of their child's nursing care 
D) Making sure that patient education brochures explaining ICU protocols are readily available

Question 3

The nurse manager on a pediatric intensive care unit wants to evaluate patient satisfaction.The nurse manager understands that ultimately,positive relationships with consumers of care are evaluated by the:

Accepted Answer

A) Cultural sensitivity of staff. 
B) Cost-effectiveness of care delivery. 
C) Economic value of service. 
D) Outcomes for clients and their perceptions of care. 
A) Cultural sensitivity of staff. 
B) Cost-effectiveness of care delivery. 
C) Economic value of service. 
D) Outcomes for clients and their perceptions of care.

Question 4

An example of a factor that would impede a patient's learning is:

Accepted Answer

A) Poverty. 
B) Limited health insurance. 
C) Being an older adult. 
D) Heavy sedation. 
A) Poverty. 
B) Limited health insurance. 
C) Being an older adult. 
D) Heavy sedation.

Question 5

Which of the following actions best exemplifies advocacy?

Accepted Answer

A) Developing a list of agencies that will provide free services for the homeless 
B) Working in a needle exchange program for individuals in an inner-city environment 
C) Acting on behalf of a patient to promote end-of-life wishes to an ethics committee 
D) Working in a free clinic for immigrant workers 
A) Developing a list of agencies that will provide free services for the homeless 
B) Working in a needle exchange program for individuals in an inner-city environment 
C) Acting on behalf of a patient to promote end-of-life wishes to an ethics committee 
D) Working in a free clinic for immigrant workers

Question 6

Which of the following exemplifies a service orientation?

Accepted Answer

A) Staff members on the unit are encouraged to chart details about family support networks. 
B) Chart audit reveals that details related to assessment of family history are missing. 
C) The palliative care unit organizes a "tree of light" fundraiser each year to highlight the importance of palliative care. 
D) A children's preoperative holding area is initiated in response to requests from families and nurses who care for them.. 
A) Staff members on the unit are encouraged to chart details about family support networks. 
B) Chart audit reveals that details related to assessment of family history are missing. 
C) The palliative care unit organizes a "tree of light" fundraiser each year to highlight the importance of palliative care. 
D) A children's preoperative holding area is initiated in response to requests from families and nurses who care for them..

Corrine,a student nurse,often hears that nurses are gatekeepers and wonders what that term means.As a nurse leader,you explain that this is a reference to the:

In orienting new staff nurses to a pediatric intensive care unit,the nurse manager asks the staff nurses to answer the following question: "What is an important consideration in providing information to parents of a critically ill child?"

The nurse manager on a pediatric intensive care unit wants to evaluate patient satisfaction.The nurse manager understands that ultimately,positive relationships with consumers of care are evaluated by the:

An example of a factor that would impede a patient's learning is:

Which of the following actions best exemplifies advocacy?

Which of the following exemplifies a service orientation?

Leading,Managing,and Following

Safe Care The Core of Leading and Managing

Developing the Role of Leader

Developing the Role of Manager

Legal and Ethical Issues

Making Decisions and Solving Problems

Healthcare Organizations

Understanding and Designing Organizational Structures

Cultural Diversity in Health Care

Power,Politics,and Influence

Caring, Communicating, and Managing with Technology

Managing Costs and Budgets

Care Delivery Strategies

Staffing and Scheduling

Selecting, Developing, and Evaluating Staff

Strategic Planning, Goal-Setting, and Marketing

Leading Change

Building Teams Through Communication and Partnerships

Workforce Engagement and Collective Action

Managing Quality and Risk

Translating Research into Practice

Conflict The Cutting Edge of Change

Managing Personal/Personnel Problems

Workplace Violence and Incivility

Delegation An Art of Professional Nursing Practice

Role Transition

Self-Management Stress and Time

Managing Your Career

Thriving for the Future

Filters

Exam 22: Consumer Relationships

Corrine,a student nurse,often hears that nurses are gatekeepers and wonders what that term means.As a nurse leader,you explain that this is a reference to the:

In orienting new staff nurses to a pediatric intensive care unit,the nurse manager asks the staff nurses to answer the following question: "What is an important consideration in providing information to parents of a critically ill child?"

The nurse manager on a pediatric intensive care unit wants to evaluate patient satisfaction.The nurse manager understands that ultimately,positive relationships with consumers of care are evaluated by the:

An example of a factor that would impede a patient's learning is:

Which of the following actions best exemplifies advocacy?

Which of the following exemplifies a service orientation?

Leading,Managing,and Following

Safe Care The Core of Leading and Managing

Developing the Role of Leader

Developing the Role of Manager

Legal and Ethical Issues

Making Decisions and Solving Problems

Healthcare Organizations

Understanding and Designing Organizational Structures

Cultural Diversity in Health Care

Power,Politics,and Influence

Caring, Communicating, and Managing with Technology

Managing Costs and Budgets

Care Delivery Strategies

Staffing and Scheduling

Selecting, Developing, and Evaluating Staff

Strategic Planning, Goal-Setting, and Marketing

Leading Change

Building Teams Through Communication and Partnerships

Workforce Engagement and Collective Action

Managing Quality and Risk

Translating Research into Practice

Conflict The Cutting Edge of Change

Managing Personal/Personnel Problems

Workplace Violence and Incivility

Delegation An Art of Professional Nursing Practice

Role Transition

Self-Management Stress and Time

Managing Your Career

Thriving for the Future

Filters