Exam 11: Waiting Line Models

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Little's flow equations indicate that the relationship of L to Lq is the same as that of W to Wq.

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A waiting line situation where every customer waits in the same line before being served by the same server is called a single server waiting line.

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Explain what is meant by the following statement, "operating characteristics are non-optimizing."

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Waiting line models describe the transient-period operating characteristics of a waiting line.

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In a multiple channel system

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Models with a finite calling population

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Circle Electric Supply is considering opening a second service counter to better serve the electrical contractor customers. The arrival rate is 10 per hour. The service rate is 14 per hour. If the cost of waiting is $30 and the cost of each service counter is $22 per hour, then should the second counter be opened?

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The post office uses a multiple channel queue, where customers wait in a single line for the first available window. If the average service time is 1 minute and the arrival rate is 7 customers every five minutes, find, when two service windows are open, a.the probability both windows are idle. b.the probability a customer will have to wait. c.the average time a customer is in line. d.the average time a customer is in the post office.

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