Question 1

As a patient care advocate,you regularly coach patients on how to stay safe in health care by educating them about:

Accepted Answer

A) The need to understand and record all medications being taken. 
B) Bringing their own linens and other personal items to the hospital. 
C) Washing hands frequently while in a healthcare environment and using a hand sanitizer. 
D) Following closely the directions and orders of healthcare providers. 
A) The need to understand and record all medications being taken. 
B) Bringing their own linens and other personal items to the hospital. 
C) Washing hands frequently while in a healthcare environment and using a hand sanitizer. 
D) Following closely the directions and orders of healthcare providers.

Question 2

In an effort to control costs and maximize revenues,the Rehabilitation Unit at Cross Hospital reduced the number of its managers and increased the number of units for which each manager was responsible.Within a year,the number of adverse events on the units had doubled.This may be attributable to:

Accepted Answer

A) The overload of staff nurses. 
B) Resistance to change by staff. 
C) A change in reporting systems. 
D) Fewer clinical leaders to remove barriers to care. 
A) The overload of staff nurses. 
B) Resistance to change by staff. 
C) A change in reporting systems. 
D) Fewer clinical leaders to remove barriers to care.

Question 3

During review of back injuries,it is determined that a large number of injuries are occurring in spite of mechanical lifts being used.Furthermore,it is determined that some lifts are outdated.In addressing this concern,the unit manager:

Accepted Answer

A) Meets individually with nurses who are observed to be using the lifts incorrectly to review the correct procedure. 
B) After consultation with the staff about the review, orders new lifts to replace older ones that are malfunctioning. 
C) Blames the system for inadequate funding for resources. 
D) Reviews the system of reporting incidents to ensure that appropriate reporting is occurring. 
A) Meets individually with nurses who are observed to be using the lifts incorrectly to review the correct procedure. 
B) After consultation with the staff about the review, orders new lifts to replace older ones that are malfunctioning. 
C) Blames the system for inadequate funding for resources. 
D) Reviews the system of reporting incidents to ensure that appropriate reporting is occurring.

Question 4

Mary,an 85-year-old patient with cognitive impairment and gross instability,wanders continuously.Lately,she has fallen twice,and the family demands that she be restrained.As the unit manager,you have initiated a least restraint practice.An appropriate action in this situation would be:

Accepted Answer

A) Setting up a nursing team meeting to review practices. 
B) Calling the family to inform them of the practice. 
C) Initiating a multidisciplinary and family meeting to focus on Mary's needs. 
D) Restraining Mary to satisfy the family's wishes. 
A) Setting up a nursing team meeting to review practices. 
B) Calling the family to inform them of the practice. 
C) Initiating a multidisciplinary and family meeting to focus on Mary's needs. 
D) Restraining Mary to satisfy the family's wishes.

Question 5

In accordance with changes by the Joint Commission (TJC),Pleasant Valley Hospital amends its safety practices and policies to emphasize:

Accepted Answer

A) Safety goals specific to Pleasant Valley. 
B) Decision-making processes. 
C) Sufficient staffing for safe care. 
D) Increased numbers of baccalaureate-prepared RNs. 
A) Safety goals specific to Pleasant Valley. 
B) Decision-making processes. 
C) Sufficient staffing for safe care. 
D) Increased numbers of baccalaureate-prepared RNs.

As a patient care advocate,you regularly coach patients on how to stay safe in health care by educating them about:

In an effort to control costs and maximize revenues,the Rehabilitation Unit at Cross Hospital reduced the number of its managers and increased the number of units for which each manager was responsible.Within a year,the number of adverse events on the units had doubled.This may be attributable to:

During review of back injuries,it is determined that a large number of injuries are occurring in spite of mechanical lifts being used.Furthermore,it is determined that some lifts are outdated.In addressing this concern,the unit manager:

Mary,an 85-year-old patient with cognitive impairment and gross instability,wanders continuously.Lately,she has fallen twice,and the family demands that she be restrained.As the unit manager,you have initiated a least restraint practice.An appropriate action in this situation would be:

In accordance with changes by the Joint Commission (TJC),Pleasant Valley Hospital amends its safety practices and policies to emphasize:

Leading,Managing,and Following

Developing the Role of Leader

Developing the Role of Manager

Legal and Ethical Issues

Making Decisions and Solving Problems

Healthcare Organizations

Understanding and Designing Organizational Structures

Cultural Diversity in Health Care

Power,Politics,and Influence

Caring, Communicating, and Managing with Technology

Managing Costs and Budgets

Care Delivery Strategies

Staffing and Scheduling

Selecting, Developing, and Evaluating Staff

Strategic Planning, Goal-Setting, and Marketing

Leading Change

Building Teams Through Communication and Partnerships

Workforce Engagement and Collective Action

Managing Quality and Risk

Translating Research into Practice

Consumer Relationships

Conflict The Cutting Edge of Change

Managing Personal/Personnel Problems

Workplace Violence and Incivility

Delegation An Art of Professional Nursing Practice

Role Transition

Self-Management Stress and Time

Managing Your Career

Thriving for the Future

Filters

Exam 2: Safe Care The Core of Leading and Managing

As a patient care advocate,you regularly coach patients on how to stay safe in health care by educating them about:

In an effort to control costs and maximize revenues,the Rehabilitation Unit at Cross Hospital reduced the number of its managers and increased the number of units for which each manager was responsible.Within a year,the number of adverse events on the units had doubled.This may be attributable to:

During review of back injuries,it is determined that a large number of injuries are occurring in spite of mechanical lifts being used.Furthermore,it is determined that some lifts are outdated.In addressing this concern,the unit manager:

Mary,an 85-year-old patient with cognitive impairment and gross instability,wanders continuously.Lately,she has fallen twice,and the family demands that she be restrained.As the unit manager,you have initiated a least restraint practice.An appropriate action in this situation would be:

In accordance with changes by the Joint Commission (TJC),Pleasant Valley Hospital amends its safety practices and policies to emphasize:

Leading,Managing,and Following

Developing the Role of Leader

Developing the Role of Manager

Legal and Ethical Issues

Making Decisions and Solving Problems

Healthcare Organizations

Understanding and Designing Organizational Structures

Cultural Diversity in Health Care

Power,Politics,and Influence

Caring, Communicating, and Managing with Technology

Managing Costs and Budgets

Care Delivery Strategies

Staffing and Scheduling

Selecting, Developing, and Evaluating Staff

Strategic Planning, Goal-Setting, and Marketing

Leading Change

Building Teams Through Communication and Partnerships

Workforce Engagement and Collective Action

Managing Quality and Risk

Translating Research into Practice

Consumer Relationships

Conflict The Cutting Edge of Change

Managing Personal/Personnel Problems

Workplace Violence and Incivility

Delegation An Art of Professional Nursing Practice

Role Transition

Self-Management Stress and Time

Managing Your Career

Thriving for the Future

Filters