Question 1

The conflict-handling techniques are characterized by two dimensions, cooperativeness and assertiveness. Cooperativeness indicates the degree to which ________.

Accepted Answer

A) one party attempts to satisfy his or her own concerns 
B) one party attempts to suppress the conflict 
C) the parties attempt to find a win-win solution 
D) one party attempts to satisfy the other party's concerns 
E) the parties are willing to involve a third party in conflict resolution 
A) one party attempts to satisfy his or her own concerns 
B) one party attempts to suppress the conflict 
C) the parties attempt to find a win-win solution 
D) one party attempts to satisfy the other party's concerns 
E) the parties are willing to involve a third party in conflict resolution

Question 2

Conflict is dysfunctional when it ________.

Accepted Answer

A) provides a medium to release tension 
B) reduces group cohesiveness 
C) fosters an environment of self-evaluation 
D) provides a means for expressing frustration 
E) leads to change 
A) provides a medium to release tension 
B) reduces group cohesiveness 
C) fosters an environment of self-evaluation 
D) provides a means for expressing frustration 
E) leads to change

Question 3

During the behavior stage of the conflict process, the parties decide what the conflict is about.

Accepted Answer

A) True 
 B)False

Question 4

According to the interactionist view, ________ conflicts support the goals of the group and improve its performance.

Accepted Answer

A) formal 
B) informal 
C) functional 
D) evaluative 
E) reactive 
A) formal 
B) informal 
C) functional 
D) evaluative 
E) reactive

Question 5

During which phase of the negotiation process do the parties have the actual discussion to hash out an agreement?

Accepted Answer

A) preparation and planning 
B) definition of ground rules 
C) closure and implementation 
D) bargaining and problem-solving 
E) integration of preferences 
A) preparation and planning 
B) definition of ground rules 
C) closure and implementation 
D) bargaining and problem-solving 
E) integration of preferences

Question 6

Stage II of the conflict process deals with the conflict being ________.

Accepted Answer

A) perceived and felt 
B) apparent and experienced 
C) expressed and resolved 
D) analyzed 
E) internalized 
A) perceived and felt 
B) apparent and experienced 
C) expressed and resolved 
D) analyzed 
E) internalized

Question 7

Karl is the labor union negotiator. Today, he is meeting with the top management to discuss the new five-year contract, including wages and benefits. This labor-management negotiation over wages is most likely to use ________ bargaining.

Accepted Answer

A) integrative 
B) reflective 
C) distributive 
D) evaluative 
E) associative 
A) integrative 
B) reflective 
C) distributive 
D) evaluative 
E) associative

Question 8

Which of the following is a conflict-stimulation technique?

Accepted Answer

A) expansion of resources 
B) compromise 
C) bringing in outsiders 
D) exercising authoritative command 
E) problem solving 
A) expansion of resources 
B) compromise 
C) bringing in outsiders 
D) exercising authoritative command 
E) problem solving

Question 9

If you support the idea that conflict should be eliminated, you are supporting which of the following views of conflict?

Accepted Answer

A) the traditional view 
B) the human relations view 
C) the interactionist view 
D) the moderated acceptance view 
E) the optimistic view 
A) the traditional view 
B) the human relations view 
C) the interactionist view 
D) the moderated acceptance view 
E) the optimistic view

Question 10

Megatron wants to bring in a neutral third party who will facilitate a negotiated solution by using reasoning, persuasion, suggesting alternatives, and the like. This person is known as a(n)________.

Accepted Answer

A) mediator 
B) arbitrator 
C) plaintiff 
D) consultant 
E) bailor 
A) mediator 
B) arbitrator 
C) plaintiff 
D) consultant 
E) bailor

Question 11

When one person seeks to satisfy his or her own interests regardless of the impact on the other parties to the conflict, that person is using the conflict-handling intention of ________.

Accepted Answer

A) competing 
B) avoiding 
C) accommodating 
D) compromising 
E) collaborating 
A) competing 
B) avoiding 
C) accommodating 
D) compromising 
E) collaborating

Question 12

None of the parties involved in the dispute wants to reach a win-win agreement. They are each highly focused on their demands, which they would like to achieve, otherwise known as their ________ points.

Accepted Answer

A) focal 
B) distribution 
C) resistance 
D) tolerance 
E) target 
A) focal 
B) distribution 
C) resistance 
D) tolerance 
E) target

Question 13

________ is a conflict-handling technique in which the parties in a conflict each desire to satisfy fully the concerns of all parties.

Accepted Answer

A) Collaborating 
B) Competing 
C) Accommodating 
D) Avoiding 
E) Compromising 
A) Collaborating 
B) Competing 
C) Accommodating 
D) Avoiding 
E) Compromising

Question 14

________ is defined as a process that begins when one party perceives another party has or is about to negatively affect something the first party cares about.

Accepted Answer

A) Problem solving 
B) Assessment 
C) Conflict 
D) Negotiation 
E) Collective bargaining 
A) Problem solving 
B) Assessment 
C) Conflict 
D) Negotiation 
E) Collective bargaining

Question 15

Making sure negotiations are designed to focus on well-defined and work-related terms also has promise for reducing gender differences by minimizing the ambiguous space for stereotypes to operate.

Accepted Answer

A) True 
 B)False

Question 16

Conflict is uniformly good or bad.

Accepted Answer

A) True 
 B)False

Question 17

When it comes to negotiation, having a reputation for being trustworthy doesn't matter.

Accepted Answer

A) True 
 B)False

Question 18

According to the ________ view of conflict, conflict can be a positive force in a group and some conflict is absolutely necessary for a group to perform effectively.

Accepted Answer

A) resolution focused 
B) traditional 
C) managed 
D) interactionist 
E) transactional 
A) resolution focused 
B) traditional 
C) managed 
D) interactionist 
E) transactional

Question 19

In third-party negotiations, a third party who provides an informal communication link between the negotiator and the opponent is known as a(n)________.

Accepted Answer

A) plaintiff 
B) arbitrator 
C) consultant 
D) conciliator 
E) executor 
A) plaintiff 
B) arbitrator 
C) consultant 
D) conciliator 
E) executor

Question 20

In a negotiation process, which of the following activities is included in the closure and implementation step?

Accepted Answer

A) determining your best alternative to a negotiated agreement 
B) justifying your original demands 
C) formalizing the agreement that has been worked out 
D) determining time constraints, if any, applicable to negotiation 
E) exchange of the initial proposals or demands 
A) determining your best alternative to a negotiated agreement 
B) justifying your original demands 
C) formalizing the agreement that has been worked out 
D) determining time constraints, if any, applicable to negotiation 
E) exchange of the initial proposals or demands

The conflict-handling techniques are characterized by two dimensions, cooperativeness and assertiveness. Cooperativeness indicates the degree to which ________.

Conflict is dysfunctional when it ________.

During the behavior stage of the conflict process, the parties decide what the conflict is about.

According to the interactionist view, ________ conflicts support the goals of the group and improve its performance.

During which phase of the negotiation process do the parties have the actual discussion to hash out an agreement?

Stage II of the conflict process deals with the conflict being ________.

Karl is the labor union negotiator. Today, he is meeting with the top management to discuss the new five-year contract, including wages and benefits. This labor-management negotiation over wages is most likely to use ________ bargaining.

Which of the following is a conflict-stimulation technique?

If you support the idea that conflict should be eliminated, you are supporting which of the following views of conflict?

Megatron wants to bring in a neutral third party who will facilitate a negotiated solution by using reasoning, persuasion, suggesting alternatives, and the like. This person is known as a(n)________.

When one person seeks to satisfy his or her own interests regardless of the impact on the other parties to the conflict, that person is using the conflict-handling intention of ________.

None of the parties involved in the dispute wants to reach a win-win agreement. They are each highly focused on their demands, which they would like to achieve, otherwise known as their ________ points.

________ is a conflict-handling technique in which the parties in a conflict each desire to satisfy fully the concerns of all parties.

________ is defined as a process that begins when one party perceives another party has or is about to negatively affect something the first party cares about.

Making sure negotiations are designed to focus on well-defined and work-related terms also has promise for reducing gender differences by minimizing the ambiguous space for stereotypes to operate.

Conflict is uniformly good or bad.

When it comes to negotiation, having a reputation for being trustworthy doesn't matter.

According to the ________ view of conflict, conflict can be a positive force in a group and some conflict is absolutely necessary for a group to perform effectively.

In third-party negotiations, a third party who provides an informal communication link between the negotiator and the opponent is known as a(n)________.

In a negotiation process, which of the following activities is included in the closure and implementation step?

What Is Organizational Behavior?

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters

Exam 14: Conflict and Negotiation

The conflict-handling techniques are characterized by two dimensions, cooperativeness and assertiveness. Cooperativeness indicates the degree to which ________.

Conflict is dysfunctional when it ________.

During the behavior stage of the conflict process, the parties decide what the conflict is about.

According to the interactionist view, ________ conflicts support the goals of the group and improve its performance.

During which phase of the negotiation process do the parties have the actual discussion to hash out an agreement?

Stage II of the conflict process deals with the conflict being ________.

Karl is the labor union negotiator. Today, he is meeting with the top management to discuss the new five-year contract, including wages and benefits. This labor-management negotiation over wages is most likely to use ________ bargaining.

Which of the following is a conflict-stimulation technique?

If you support the idea that conflict should be eliminated, you are supporting which of the following views of conflict?

Megatron wants to bring in a neutral third party who will facilitate a negotiated solution by using reasoning, persuasion, suggesting alternatives, and the like. This person is known as a(n)________.

When one person seeks to satisfy his or her own interests regardless of the impact on the other parties to the conflict, that person is using the conflict-handling intention of ________.

None of the parties involved in the dispute wants to reach a win-win agreement. They are each highly focused on their demands, which they would like to achieve, otherwise known as their ________ points.

________ is a conflict-handling technique in which the parties in a conflict each desire to satisfy fully the concerns of all parties.

________ is defined as a process that begins when one party perceives another party has or is about to negatively affect something the first party cares about.

Making sure negotiations are designed to focus on well-defined and work-related terms also has promise for reducing gender differences by minimizing the ambiguous space for stereotypes to operate.

Conflict is uniformly good or bad.

When it comes to negotiation, having a reputation for being trustworthy doesn't matter.

According to the ________ view of conflict, conflict can be a positive force in a group and some conflict is absolutely necessary for a group to perform effectively.

In third-party negotiations, a third party who provides an informal communication link between the negotiator and the opponent is known as a(n)________.

In a negotiation process, which of the following activities is included in the closure and implementation step?

What Is Organizational Behavior?

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters