Question 1

What is the trouble with starting a question with "Why?"​

Accepted Answer

Starting a question with "Why?" can sometimes be problematic for several reasons:

1. **Defensiveness**: "Why?" questions can come across as accusatory or confrontational, which may put the person being asked on the defensive. This can hinder open and honest communication, as the respondent may feel the need to justify their actions or decisions rather than engage in a constructive dialogue.

2. **Complexity**: Many issues are complex and multifaceted. A "Why?" question often seeks a simple explanation for something that may not have one. This can lead to oversimplification of the issue and ignore the nuances involved.

3. **Assumption of Fault**: "Why?" implies that there is a problem or a mistake has been made. This assumption may not always be accurate or fair, and it can lead to a biased line of questioning that overlooks other aspects of the situation.

4. **Limiting Responses**: When you ask "Why?", you're often looking for a specific type of answer — usually a rationale or an explanation. This can limit the respondent's ability to provide a more comprehensive answer that includes emotions, other perspectives, or additional context.

5. **Lack of Specificity**: "Why?" questions can be vague. Without context or specificity, the person being asked may not know exactly what information is being sought, which can lead to confusion or irrelevant answers.

6. **Encourages Blame**: "Why?" questions can inadvertently encourage blame rather than solutions. Instead of focusing on resolving an issue or understanding a situation better, a "Why?" question might lead to finger-pointing.

To avoid these issues, it can be helpful to rephrase "Why?" questions into "How?" or "What?" questions. For example, instead of asking "Why did you do that?" you might ask "What was your thought process when you decided to do that?" or "How did you come to that decision?" This approach can encourage a more thoughtful and less defensive response, and it can help to foster a more positive and productive conversation.

Question 2

In formulating an open-ended question,it helps to:​

Accepted Answer

A)  ​Include an expression such as "…a little bit more about…" or "…the larger picture…" to soften the question 
B)  ​Avoid beginning the sentence with an expression such as "Can you…?" or "Could you…?" 
C)  ​Include one of the words "how," "why," "what," "when" and "where" 
D)  ​Avoid directives such as "summarize…" or "describe…." 
A)  ​Include an expression such as "…a little bit more about…" or "…the larger picture…" to soften the question 
B)  ​Avoid beginning the sentence with an expression such as "Can you…?" or "Could you…?" 
C)  ​Include one of the words "how," "why," "what," "when" and "where" 
D)  ​Avoid directives such as "summarize…" or "describe…." A

Question 3

The effect of asking the client multiple questions during the interview can be: ​

Accepted Answer

A)  ​That the client feels interrogated 
B)  ​That the worker gains much valuable information 
C)  ​Similar to asking open questions 
D)  ​That the worker progresses quickly toward finding a solution 
A)  ​That the client feels interrogated 
B)  ​That the worker gains much valuable information 
C)  ​Similar to asking open questions 
D)  ​That the worker progresses quickly toward finding a solution A

Question 4

"Can you tell me about the night your father left?" is an example of: ​

Accepted Answer

A)  ​A question that directs the clinician toward a solution 
B)  ​A closed question 
C)  ​A prying question 
D)  ​An open question 
A)  ​A question that directs the clinician toward a solution 
B)  ​A closed question 
C)  ​A prying question 
D)  ​An open question

Question 5

Open questions can serve to:

Accepted Answer

A)  ​Clarify certain aspects of the other person's story 
B)  ​Make clients tense and defensive 
C)  ​Provide needed identifying information about the client 
D)  ​Put the clinician ill at ease 
A)  ​Clarify certain aspects of the other person's story 
B)  ​Make clients tense and defensive 
C)  ​Provide needed identifying information about the client 
D)  ​Put the clinician ill at ease

Question 6

Appropriate questions to ask during the interview include:

Accepted Answer

A)  ​Those that explore tangential topics in order to satisfy your curiosity 
B)  ​Those that are value neutral 
C)  ​Those to which there is clearly one correct answer 
D)  ​Those to which the client is aware that you already know the answer 
A)  ​Those that explore tangential topics in order to satisfy your curiosity 
B)  ​Those that are value neutral 
C)  ​Those to which there is clearly one correct answer 
D)  ​Those to which the client is aware that you already know the answer

Question 7

Questions that make the client feel uncomfortable include: ​

Accepted Answer

A)  ​I-messages 
B)  ​Open questions 
C)  ​Why questions 
D)  ​Questions in which the client is asked about his feelings 
A)  ​I-messages 
B)  ​Open questions 
C)  ​Why questions 
D)  ​Questions in which the client is asked about his feelings

Question 8

Open-ended questions are: ​

Accepted Answer

A)  ​Never formulaic 
B)  ​Constructed in a way to encourage the client to provide identifying information 
C)  ​Constructed in a way to encourage the client to express feelings and opinions 
D)  ​Enhanced by using the words "how," "why," "what," "when" and "where" 
A)  ​Never formulaic 
B)  ​Constructed in a way to encourage the client to provide identifying information 
C)  ​Constructed in a way to encourage the client to express feelings and opinions 
D)  ​Enhanced by using the words "how," "why," "what," "when" and "where"

Question 9

Sometimes the worker needs to ask the client closed questions in order to: ​

Accepted Answer

A)  ​Find a solution to the client's problem 
B)  ​Encourage the client to talk about the situation freely 
C)  ​Better understand which aspects of the situation are important to the client 
D)  ​Compile information for assessment and referral purposes 
A)  ​Find a solution to the client's problem 
B)  ​Encourage the client to talk about the situation freely 
C)  ​Better understand which aspects of the situation are important to the client 
D)  ​Compile information for assessment and referral purposes

Question 10

"Did Dr.Langley prescribe any medication when you saw her in the past?" is an example of:

Accepted Answer

A)  ​A question that directs the clinician toward a solution 
B)  ​A closed question 
C)  ​A prying question 
D)  ​An open question 
A)  ​A question that directs the clinician toward a solution 
B)  ​A closed question 
C)  ​A prying question 
D)  ​An open question

Question 11

What are the 3 instances when it is necessary to ask questions?.

Accepted Answer

Asking questions is a fundamental part o

Question 12

Describe and give 2 examples of open questions a case manager might asked a client.

Accepted Answer

Open questions are questions that cannot

Question 13

A main goal of the clinician's questions during the interview is to:

Accepted Answer

A)  ​Arrive at a solution in the most efficient way 
B)  ​Direct the client toward your predetermined solution 
C)  ​Listen to the client's concerns and sort out the best way to approach a solution 
D)  ​Compile information for assessment and referral purposes 
A)  ​Arrive at a solution in the most efficient way 
B)  ​Direct the client toward your predetermined solution 
C)  ​Listen to the client's concerns and sort out the best way to approach a solution 
D)  ​Compile information for assessment and referral purposes

Question 14

When asking a client multiple questions,what might the client begin to feel?​

Accepted Answer

When asking a client multiple questions,

What is the trouble with starting a question with "Why?"

In formulating an open-ended question,it helps to:

The effect of asking the client multiple questions during the interview can be:

"Can you tell me about the night your father left?" is an example of:

Open questions can serve to:

Appropriate questions to ask during the interview include:

Questions that make the client feel uncomfortable include:

Open-ended questions are:

Sometimes the worker needs to ask the client closed questions in order to:

"Did Dr.Langley prescribe any medication when you saw her in the past?" is an example of:

What are the 3 instances when it is necessary to ask questions?.

Describe and give 2 examples of open questions a case manager might asked a client.

A main goal of the clinician's questions during the interview is to:

When asking a client multiple questions,what might the client begin to feel?

Case Management Definition and Responsibilities

Ethics and Other Professional Responsibilities for Human Service Workers

Applying the Ecological Model a Theoretical Foundation for Human Services

Cultural Competence

Attitudes and Boundaries

Clarifying Who Owns the Problem

Identifying Good Responses and Poor Responses

Listening and Responding

Bringing up Difficult Issues

Addressing and Disarming Anger

Collaborating With People for Change

Documenting Initial Inquiries

The First Interview

Social Histories and Assessment Form

Using the Dsm

The Mental Status Examination

Receiving and Releasing Information

Developing a Service Plan at the Case Management Unit

Preparing for a Service Planning Conference or Disposition Planning Meeting

Making the Referral and Assembling the Record

Documentation and Recording

Monitoring the Services or Treatment

Developing Goals and Objectives at the Provider Agency

Terminating the Case

Filters

Exam 9: Asking Questions

What is the trouble with starting a question with "Why?"​

In formulating an open-ended question,it helps to:​

The effect of asking the client multiple questions during the interview can be: ​

"Can you tell me about the night your father left?" is an example of: ​

Open questions can serve to:

Appropriate questions to ask during the interview include:

Questions that make the client feel uncomfortable include: ​

Open-ended questions are: ​

Sometimes the worker needs to ask the client closed questions in order to: ​

"Did Dr.Langley prescribe any medication when you saw her in the past?" is an example of:

What are the 3 instances when it is necessary to ask questions?.

Describe and give 2 examples of open questions a case manager might asked a client.

A main goal of the clinician's questions during the interview is to:

When asking a client multiple questions,what might the client begin to feel?​

Case Management Definition and Responsibilities

Ethics and Other Professional Responsibilities for Human Service Workers

Applying the Ecological Model a Theoretical Foundation for Human Services

Cultural Competence

Attitudes and Boundaries

Clarifying Who Owns the Problem

Identifying Good Responses and Poor Responses

Listening and Responding

Bringing up Difficult Issues

Addressing and Disarming Anger

Collaborating With People for Change

Documenting Initial Inquiries

The First Interview

Social Histories and Assessment Form

Using the Dsm

The Mental Status Examination

Receiving and Releasing Information

Developing a Service Plan at the Case Management Unit

Preparing for a Service Planning Conference or Disposition Planning Meeting

Making the Referral and Assembling the Record

Documentation and Recording

Monitoring the Services or Treatment

Developing Goals and Objectives at the Provider Agency

Terminating the Case

Filters

What is the trouble with starting a question with "Why?"

In formulating an open-ended question,it helps to:

The effect of asking the client multiple questions during the interview can be:

"Can you tell me about the night your father left?" is an example of:

Questions that make the client feel uncomfortable include:

Open-ended questions are:

Sometimes the worker needs to ask the client closed questions in order to:

When asking a client multiple questions,what might the client begin to feel?