Exam 3: Strategic Human Resource Management and the Hr Scorecard

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Employees play a minimal role in the performance improvement efforts of their employers.

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refers to the process by which human resource managers identify, analyze, and balance the company's external opportunities and threats with its internal strengths and weaknesses.

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High-performance companies have a smaller span of control for HR professionals than do low-performance companies.

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A company's identifies the primary activities that create value for customers and the related support activities.

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What is the HR Scorecard approach? Identify the ten steps in using the HR Scorecard approach to create a strategy-oriented HR system.

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means the firm is expanding by producing its own materials or acquiring a retail outlet to sell its own products.

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"Identify workforce requirements" is the first step in the basic model of how to align HR strategy and actions with business strategy.

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What does a company's business-level strategy identify?

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Last year, General Motors began a company-wide strategy to improve product quality and customer satisfaction. Recent reports show that GM's product recalls for the first half of the year are higher than for the entire previous year. GM explains that the figures support the corporate commitment to quality and satisfaction. Which step of the strategic management process is GM currently dealing with?

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A vision statement is broader and more future-oriented than a mission statement.

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Performing external and internal audits is the step in the strategic management process.

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A company's is made up of HR professionals, the HR system, and the resulting employee behaviors.

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Oracle recently purchased Hyperion Solutions. Both companies offered software sales and support to organizations. The purchase can be classified as execution of a strategy.

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Explain the difference between a vision and a mission. Are both necessary for organizations?

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Southwest Airlines pursues a low-cost leader strategy and then tailors its activities to that strategy. For instance, it has 15-minute turnarounds at the gate which results in more flying time for each plane and more departures with fewer planes. Southwest is an example of the point of view.

(Multiple Choice)
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refers to the process by which human resource managers design strategies, policies, and practices that make sense in terms of the company's corporate and competitive strategies.

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FedEx recently acquired Kinko's. FedEx stations have long existed in Kinko's stores to provide customers a convenient location. The acquisition illustrates that FedEx is following a strategy.

(Multiple Choice)
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A company's strategy identifies the portfolio of businesses that comprise the company and ways in which these businesses relate to each other.

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Pizza Hut's strategy for competing against Domino's is a business-level strategy.)

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The purpose of a strategic plan it to identify ways to create or maintain a(n).

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