Exam 8: Workplace Violence, Aggression, and Harassment

It is difficult to win a sexual harassment case because the aggressor can just claim that they did not mean anything by their comments/actions.

Most workplace homicides in the United States are perpetrated by which of the following?

Employment in the fast food industry (e.g. McDonald's, Tim Hortons, Wendy's, and so on) is a way of earning money for everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this industry and no one who works there is immune. -What would be the most representative example of Type IV workplace violence at a fast food restaurant?

The express line at the grocery store is moving slowly because customers will not abide by the eight items or less policy, and the cashiers are allowing them through. What type of workplace violence could result from the supervisor's failure to monitor the express line?

Physical assault is to violence as rude behaviour is to

Employment in the fast food industry (e.g. McDonald's, Tim Hortons, Wendy's, and so on) is a way of earning money for everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this industry and no one who works there is immune. -If a group of coworkers were ostracizing a fellow coworker by refusing to talk to them and making derogatory comments about them within their hearing, what term would best describe this behaviour?

It is 8 o'clock in the evening. Nina, who is employed as a welder in a pipe factory, is supposed to be ending her shift. Nina has decided to stay after work to help clean after maintenance work that occurred earlier in the day. Nina frequently stays past the end of her shift to avoid encountering several of her co-workers who regularly gather in the parking lot near her car wherein they often swear at Nina and threaten to sabotage her welding equipment. Which of the following best describes what Nina is experiencing at work?

Because Simone works at a nursing home, she is at a greater risk for experiencing a violent act than Sylvia who works for a paper distribution company.

According to the text, what is the definition of imminent risk?

Employment in the fast food industry (e.g. McDonald's, Tim Hortons, Wendy's, and so on) is a way of earning money for everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this industry and no one who works there is immune. - What is the most likely target hardening strategy that fast food restaurants would use to protect against Type I violence?

What is the second step in managing workplace violence?

Violence with labour disputes have decreased since 1995.

According to research cited in the text, which of the following industries reports high rates of non-fatal assaults?

According to the definition provided in the text, which of the following is the best example of workplace incivility?

Describe the measures that a human resources manager can take to develop and implement a workplace violence prevention program.

Employee training is a type of target hardening.

Employment in the fast food industry (e.g. McDonald's, Tim Hortons, Wendy's, and so on) is a way of earning money for everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this industry and no one who works there is immune. -In today's world, employees of fast food chains may also experience workplace violence from terrorist acts that occur in or near their premises. What control mechanism would offer the best means of protecting workers in these situations?

Results of the Nova Scotia Workplace Stress Survey demonstrated which of the following forms of physical violence were most likely to be perpetrated by members of the public?

According to the Francis and Kelloway study, what percentage of Nova Scotia respondents reported experiencing reported being treated with disrespect?