Exam 9: Managing Conflicts of Interest

Attempting to get the other person to agree to your position is most likely to result in

Explain what is important in defining a conflict.

Conflicts are constructive to the extent that they

When presenting reasons for what you both want, it is most important to

When both the goal and relationship is important, a person would use which conflict management strategy?

The biggest problem with winning the distributive negotiation is

A mediator is a neutral person who helps disputants reach an agreement.

You can enlarge the shadow of the future by

In inventing creative options, it is good to

In social identity and social categorization theories, individuals emphasize the ___________ of their group members and the __________ of the outgroup

When we hold less favorable views about groups to which we do not belong it is called

Reduced prejudice is found where individuals had an outgroup

In the psychodynamic fallacy, groups

You can empower the other person by

In studying contact theory, researchers found that favorable attitudes toward members of another group depended on the

Which is NOT something a conflict of interest is based on?

When considering a goal dilemma, negotiators much consider how to

To clearly describe your wants, you should

In exchanging reasons for positions, it is most important to

Explain the conditions needed for changing people's prejudices.