Exam 13: Leadership for Performance Excellence
Exam 1: Introduction to Quality80 Questions
Exam 2: Foundations of Quality Management80 Questions
Exam 3: Customer Focus80 Questions
Exam 4: Workforce Focus80 Questions
Exam 5: Process Focus79 Questions
Exam 6: Statistical Methods in Quality Management94 Questions
Exam 7: Design for Quality and Product Excellence80 Questions
Exam 8: Measuring and Controlling Quality105 Questions
Exam 9: Process Improvement and Six Sigma80 Questions
Exam 10: The Baldrige Framework for Performance Excellence80 Questions
Exam 11: Strategy and Performance Excellence78 Questions
Exam 12: Measurement and Knowledge Management for Performance Excellence80 Questions
Exam 13: Leadership for Performance Excellence80 Questions
Exam 14: Building and Sustaining Quality and Performance Excellence77 Questions
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In the context of the leadership styles defined by Hersey and Blanchard,which of the following styles of leadership is characterized by a minimal task-oriented and a minimal relationship-oriented behavior?
(Multiple Choice)
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Which of the following personal leadership competencies refers to sticking to a task or purpose,no matter how hard or troublesome,which is vital for overcoming obstacles and motivating subordinates?
(Multiple Choice)
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The leadership system refers to how leadership is exercised,formally and informally,throughout an organization.
(True/False)
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An important element of organizational sustainability is ensuring future leadership; thus the development of future leaders and a formal succession plan are vital.
(True/False)
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Successful leaders use newsletters and e-mails to continually promote their vision throughout the organization.
(True/False)
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Which of the following personal leadership competencies refers to taking responsibility for the organization,community,or self that the leader serves?
(Multiple Choice)
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With respect to the six competencies summarized by the human development and leadership division of the American society for quality,which of the following competencies in a leader involves continuously developing personal knowledge,skills,and abilities through formal study,experience,reflection,and recreation?
(Multiple Choice)
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According to Bass,in comparison with the transactional leaders,the transformational leaders are more focused on the satisfaction of self-interests and the maintenance of the organization's status quo.
(True/False)
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Effective leadership demands continual learning and adaption to the changing global business landscape.
(True/False)
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In the context of the Weber's classification of the way leaders exercise authority,government officials who legislate,execute,and enforce regulations exhibit _____ leadership.
(Multiple Choice)
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The _____ theory takes the intriguing view that in many organizations,if characteristics of subordinates (team members),the nature of the tasks that they perform,and the guidance and incentives provided by the organization are aligned,then formal leadership tends to be unproductive or counterproductive.
(Multiple Choice)
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With respect to the types of challenges facing present and future management as classified by the "changing nature of leadership" (CNL)studies conducted by the Center for Creative Leadership,_____ challenges were those that leaders and their organizations had faced in the past and built competence in solving.
(Multiple Choice)
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What were the requirements of the new leadership model conceived by the Crosbys and the plant leaders?
(Essay)
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The concept of _____ is defined as "a person's ability to anticipate,envision,maintain flexibility,think tactically,and work with others to initiate changes that will create a viable future for the organization,and its competitive advantage to the organization in this way."
(Multiple Choice)
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Passive management by exception includes use of contingent punishments and other corrective actions in response to deviations from acceptable performance standards.
(True/False)
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What were the apparent causes of the problems faced at the magnesium plant of Alcoa?
(Essay)
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The term _____ capacity refers to the ability of an organization to learn.
(Multiple Choice)
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Which of the following points of Deming's 14 points discusses creating and publishing to all employees a statement of the aims and purposes of the company or other organization,and the management demonstrating constantly their commitment to this statement?
(Multiple Choice)
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According to Bass,compared to transformational leaders,transactional leaders have greater interest in continuous organizational change and improvement transcending or aligning self-interests for the longer-range greater good of the organization and its members
(True/False)
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Corporate social responsibility implies that organizations must behave ethically and be sensitive of social,cultural,economic,and environmental issues.
(True/False)
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