Question 1

Describe the Baldrige Organizational Profile.

Accepted Answer

The Baldrige Criteria provides a list of

Question 2

Strategic challenges frequently are driven by an organization's future competitive position relative to other providers of similar products or services.

Accepted Answer

A) True 
 B)False

Question 3

An iterative process in which senior management asks what lower levels of the organization can do,what they need,and what conflicts may arise can avoid many of the implementation problems that managers typically face.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is an advantage of the matrix type of organizations?

Accepted Answer

A) It is a one-size-fits-all quality organization. 
B) It improves the efficiency of personnel use. 
C) The division of loyalty is especially advantageous in a quality assurance area. 
D) It is especially suited for small and medium firms. 
A) It is a one-size-fits-all quality organization. 
B) It improves the efficiency of personnel use. 
C) The division of loyalty is especially advantageous in a quality assurance area. 
D) It is especially suited for small and medium firms.

Question 5

All of the following are key factors included in an environmental assessment EXCEPT:

Accepted Answer

A) the organization's SWOT profile. 
B) the workforce profile and future requirements. 
C) the regulatory environment. 
D) the long-term organizational sustainability. 
A) the organization's SWOT profile. 
B) the workforce profile and future requirements. 
C) the regulatory environment. 
D) the long-term organizational sustainability.

Question 6

_____ is the process by which certain business functions are acquired and consolidated within a firm.

Accepted Answer

A) Acquisition 
B) Outsourcing 
C) Collaboration 
D) Vertical integration 
A) Acquisition 
B) Outsourcing 
C) Collaboration 
D) Vertical integration

Question 7

The term "management challenges" refers to those pressures that exert a decisive influence on an organization's likelihood of future success.

Accepted Answer

A) True 
 B)False

Question 8

What is the quality policy of Branch-Smith Printing Division?

Accepted Answer

A) Our single focus will continue to be helping customers all over the world succeed in their businesses. 
B) Market leading business results through an expert team providing turnkey solutions to customer partners. 
C) Branch-Smith Printing will seek to continuously improve results for all stakeholders through the application of its Innovating Excellence Process. 
D) The objective of the Branch-Smith Printing Division is to provide expert solutions for publishers. 
A) Our single focus will continue to be helping customers all over the world succeed in their businesses. 
B) Market leading business results through an expert team providing turnkey solutions to customer partners. 
C) Branch-Smith Printing will seek to continuously improve results for all stakeholders through the application of its Innovating Excellence Process. 
D) The objective of the Branch-Smith Printing Division is to provide expert solutions for publishers.

Question 9

One of the reasons for poor deployment of action plans is insufficient operational measures.Which of the following is a feature of this aspect?

Accepted Answer

A) New legislative mandates 
B) Dedicating resources to make improvements or changes in those areas that are critical 
C) Lack of changes resulting from new ventures 
D) Insignificant innovations in products, services, and technology 
A) New legislative mandates 
B) Dedicating resources to make improvements or changes in those areas that are critical 
C) Lack of changes resulting from new ventures 
D) Insignificant innovations in products, services, and technology

Question 10

Which of the following is a proper description of a tree diagram?

Accepted Answer

A) A tool for organizing a large number of ideas, opinions, and facts relating to a broad problem or subject area 
B) A method for mapping out every conceivable event and contingency that can occur when moving from a problem statement to possible solutions 
C) A tool to take data and arrange them to display quantitative relationships among variables to make them more easily understood and analyzed 
D) A tool to map out the paths and tasks necessary to complete a specific project or reach a specified goal 
A) A tool for organizing a large number of ideas, opinions, and facts relating to a broad problem or subject area 
B) A method for mapping out every conceivable event and contingency that can occur when moving from a problem statement to possible solutions 
C) A tool to take data and arrange them to display quantitative relationships among variables to make them more easily understood and analyzed 
D) A tool to map out the paths and tasks necessary to complete a specific project or reach a specified goal

Question 11

A firm purchasing a key supplier to strengthen its value chain is an example of _____.

Accepted Answer

A) collaboration 
B) outsourcing 
C) vertical integration 
D) unrelated diversification 
A) collaboration 
B) outsourcing 
C) vertical integration 
D) unrelated diversification

Question 12

Outsourcing refers to the practice of transferring the operations of a business function to an outside supplier.

Accepted Answer

A) True 
 B)False

Question 13

What is the mission statement of Branch-Smith Printing Division?

Accepted Answer

A) To provide expert solutions for publishers 
B) To market leading business results through an expert team providing turnkey solutions to customer partners 
C) To continuously improve results for all stakeholders through the application of its Innovating Excellence Process 
D) To become the industry leader and achieve superior growth and market share 
A) To provide expert solutions for publishers 
B) To market leading business results through an expert team providing turnkey solutions to customer partners 
C) To continuously improve results for all stakeholders through the application of its Innovating Excellence Process 
D) To become the industry leader and achieve superior growth and market share

Question 14

In Cigna's Holistic Six Sigma Model,_____ solves root cause problems to optimize existing processes.?

Accepted Answer

A) hoshin kanri? 
B) kaizen? 
C) DMAIC? 
D) DFSS 
A) hoshin kanri? 
B) kaizen? 
C) DMAIC? 
D) DFSS

Question 15

A strategy is a pattern or plan that integrates an organization's major goals,policies,and action sequences into a cohesive whole.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is a key challenge of the U.S.health care marketplace?

Accepted Answer

A) A shift away from value-based models of health care toward a performance-based system 
B) Demographic changes that necessitate the need for more care availability 
C) The decreasing number of Americans who use emergency rooms for primary care because they lack health insurance 
D) Rising consumer expectations curtailed by greater transparency of quality 
A) A shift away from value-based models of health care toward a performance-based system 
B) Demographic changes that necessitate the need for more care availability 
C) The decreasing number of Americans who use emergency rooms for primary care because they lack health insurance 
D) Rising consumer expectations curtailed by greater transparency of quality

Question 17

The clarification of authority,responsibility,reporting lines,and performance standards among individuals at each level of the organization is referred to as _____.

Accepted Answer

A) core competencies 
B) the QID 
C) organizational governance 
D) the organizational structure 
A) core competencies 
B) the QID 
C) organizational governance 
D) the organizational structure

Question 18

Mission statements typically includea definition of products and servicesthe organization provides,technologies used to provide these products and services,types of markets,important customer needs,and distinctive competencies or the expertisethat sets the firm apart from others.

Accepted Answer

A) True 
 B)False

Question 19

Effective strategy deployment is dependent upon,and tends to shape,organizational structure because the organizational structure must be aligned with and support the accomplishment of strategic initiatives.

Accepted Answer

A) True 
 B)False

Question 20

_____ set an organization's longer-term directions and guide resource allocation decisions.

Accepted Answer

A) Management values 
B) Workforce principles 
C) Core competencies 
D) Strategic objectives 
A) Management values 
B) Workforce principles 
C) Core competencies 
D) Strategic objectives

Describe the Baldrige Organizational Profile.

Strategic challenges frequently are driven by an organization's future competitive position relative to other providers of similar products or services.

An iterative process in which senior management asks what lower levels of the organization can do,what they need,and what conflicts may arise can avoid many of the implementation problems that managers typically face.

Which of the following is an advantage of the matrix type of organizations?

All of the following are key factors included in an environmental assessment EXCEPT:

_____ is the process by which certain business functions are acquired and consolidated within a firm.

The term "management challenges" refers to those pressures that exert a decisive influence on an organization's likelihood of future success.

What is the quality policy of Branch-Smith Printing Division?

One of the reasons for poor deployment of action plans is insufficient operational measures.Which of the following is a feature of this aspect?

Which of the following is a proper description of a tree diagram?

A firm purchasing a key supplier to strengthen its value chain is an example of _____.

Outsourcing refers to the practice of transferring the operations of a business function to an outside supplier.

What is the mission statement of Branch-Smith Printing Division?

In Cigna's Holistic Six Sigma Model,_____ solves root cause problems to optimize existing processes.?

A strategy is a pattern or plan that integrates an organization's major goals,policies,and action sequences into a cohesive whole.

Which of the following is a key challenge of the U.S.health care marketplace?

The clarification of authority,responsibility,reporting lines,and performance standards among individuals at each level of the organization is referred to as _____.

Mission statements typically includea definition of products and servicesthe organization provides,technologies used to provide these products and services,types of markets,important customer needs,and distinctive competencies or the expertisethat sets the firm apart from others.

Effective strategy deployment is dependent upon,and tends to shape,organizational structure because the organizational structure must be aligned with and support the accomplishment of strategic initiatives.

_____ set an organization's longer-term directions and guide resource allocation decisions.

Introduction to Quality

Foundations of Quality Management

Customer Focus

Workforce Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters

Exam 11: Strategy and Performance Excellence

Describe the Baldrige Organizational Profile.

Strategic challenges frequently are driven by an organization's future competitive position relative to other providers of similar products or services.

An iterative process in which senior management asks what lower levels of the organization can do,what they need,and what conflicts may arise can avoid many of the implementation problems that managers typically face.

Which of the following is an advantage of the matrix type of organizations?

All of the following are key factors included in an environmental assessment EXCEPT:

_____ is the process by which certain business functions are acquired and consolidated within a firm.

The term "management challenges" refers to those pressures that exert a decisive influence on an organization's likelihood of future success.

What is the quality policy of Branch-Smith Printing Division?

One of the reasons for poor deployment of action plans is insufficient operational measures.Which of the following is a feature of this aspect?

Which of the following is a proper description of a tree diagram?

A firm purchasing a key supplier to strengthen its value chain is an example of _____.

Outsourcing refers to the practice of transferring the operations of a business function to an outside supplier.

What is the mission statement of Branch-Smith Printing Division?

In Cigna's Holistic Six Sigma Model,_____ solves root cause problems to optimize existing processes.?

A strategy is a pattern or plan that integrates an organization's major goals,policies,and action sequences into a cohesive whole.

Which of the following is a key challenge of the U.S.health care marketplace?

The clarification of authority,responsibility,reporting lines,and performance standards among individuals at each level of the organization is referred to as _____.

Mission statements typically includea definition of products and servicesthe organization provides,technologies used to provide these products and services,types of markets,important customer needs,and distinctive competencies or the expertisethat sets the firm apart from others.

Effective strategy deployment is dependent upon,and tends to shape,organizational structure because the organizational structure must be aligned with and support the accomplishment of strategic initiatives.

_____ set an organization's longer-term directions and guide resource allocation decisions.

Introduction to Quality

Foundations of Quality Management

Customer Focus

Workforce Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters