Exam 5: Process Focus

Differentiate between value-creation processes and support processes.

What is meant by operational steps?

After using an ATM machine,Deborah forgets to remove her card from the machine.This is an example of:

In K&N's process management framework,which of the following is considered during process control and improvement?

Define process management and list the major activities involved in process management.

Which of the following can be regarded as a task error in a service process?

Which of the following is true of support processes?

What is K&N's terminology for its employees?

How are team members empowered at K&N?

How does the cleanliness process at the Lexus plant in Cambridge support the achievement of high product quality?

_____ is an approach for mistake-proofing processes,developed by Shigeo Shingo,that involves using automatic devices or simple methods to avoid human error.

Which of the following is a reason why process management is important for organizations?

Describe the various elements of a control system.

Support processes generally add value directly to a product or service.

Identifying potential defects and errors and stopping a process before they occur is the best approach to avoid mistakes in a process.

The design activity of process management focuses on:

In the context of service errors,which of the following is an example of a treatment error?

Processes must be measurable and repeatable in order to apply the techniques of process management.

The Kaizen philosophy requires a significant cultural change from all employees in the organization except for the top management.

Control is the activity of ensuring conformance to the requirements and taking corrective action when necessary to correct problems and maintain stable performance.