Exam 6: High Performance Workforce Management

The criteria for hiring customer-contact employees is shifting from attributes such as enthusiasm and resourcefulness towards criteria based on cognitive and technical skills.

_____ refers to the extent of workforce commitment,both emotional and intellectual,to accomplishing the work,mission,and vision of the organization.

EI approaches can include all of the following EXCEPT:

Which of the following is NOT considered a "hard" outcome to measure the effectiveness of human resource management?

The concept of _____ involves increasing a worker's level of responsibility so as to provide the worker the opportunity to use a wider range of skills.

An integrating theory referred to as the Hackman and Oldham model,on how job design impacts motivation,satisfaction,and organizational effectiveness contains four major segments.Which of the following is NOT one of them?

Goleman defined five components of emotionally intelligent leaders.Which one of the following is NOT one of them?

The focus of human resources in _____ revolves primarily around training and the work environment,and does not address the subject as comprehensively as in _____.

Traditionally managed firms viewed human resource management's role as personnel management.

Which of the following is NOT considered as one of the benefits of self-managed teams?

Vroom's preference-expectancy theory formed the basis for the _____ model,which is one of the most widely accepted process models of motivation available today.

According to Herzberg's Two-Factor theory,maintenance factors motivate workers to work harder.

Identify the Baldrige category that relates to human resource management.Identify and describe the examination items and key management processes that comprise the category.

Explain the human resource requirements in the ISO 9000:2000 standard.Comment on their comprehensiveness relative to the Baldrige criteria.

The two major theories of motivation are the _____ theories and _____ theories.

A job characteristic related to the degree to which a job gives the participant a feeling that the work has a substantial impact on the organization or the world is known as:

Herzberg's Two-Factor theory suggests that two types of factors affect job performance.These factors are:

Under the Taylor philosophy,the foreman's role was to assure that the work force met productivity standards.

________ is a performance appraisal approach in which a group of individuals who interact with the employee on a frequent basis participate in both the goal-setting process and the performance appraisal process.

Describe the key stages of a team's life cycle.