Exam 4: Information Gathering: Interactive Methods

Questionnaires are useful in providing the analyst with interactive feedback.

Reliability measures the degree to which the respondents may be trusted to complete the questionnaire.

The halo effect is when an impression formed in one question carries into the next question.

Which structure should be used when you want to warm up the interviewee to a topic?

Describe a situation in which JAD would be ideal.

A JAD session should be held at a comfortable location away from the corporate headquarters.

The interview is a valuable time to explore key human-computer interaction concerns.

A bipolar question is a special kind of open-ended question.

________ can replace a series of one-on-one interviews.

Which term is defined as "what people in the organization say they want"?

One drawback of closed questions is the possibility that they may bore the interviewee.

Responses gained through questionnaires using open-ended questions are relatively easy to quantify.

During an interview,the analyst should get the ________ of the interviewees,their feelings,organizational and personal goals,and informal procedures.

Central tendency is a problem caused by respondents who rate everything as average.

Questionnaires are a quick way to gather massive amounts of data.

A(n)________ question has a finite number of responses.

A funnel-shaped question sequence is useful when the interviewee feels emotionally about the topic and needs freedom to express those emotions.

Name four of the seven elements that make up a story.

The degree in which the question measures what the analyst intends to measure is called:

One quality questionnaires must possess is reliability,a measure of consistency.