Question 1

Women are more successful as medical assistants.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following statements about professionalism is true?

Accepted Answer

A)  It must be practiced at all times in the workplace. 
B)  It can lead to wage increases and promotions. 
C)  Unacceptable behavior is detrimental to the medical assistant's career. 
D)  All of the above are true. 
A)  It must be practiced at all times in the workplace. 
B)  It can lead to wage increases and promotions. 
C)  Unacceptable behavior is detrimental to the medical assistant's career. 
D)  All of the above are true.

Question 3

Participation in a recognized __________________ shows that medical assistants take their career seriously.

Accepted Answer

profession

Question 4

Medical assistants should always read the _______________ so that they know what the employer or externship office expects.

Accepted Answer

The answer of Medical assistants should always read the _______________...

Question 5

Which of the following personal hygiene attributes can be considered infection control problems?

Accepted Answer

A)  Long ponytail 
B)  Long polished nails 
C)  Plain wedding ring or watch 
D)  Tattoos and body piercing 
A)  Long ponytail 
B)  Long polished nails 
C)  Plain wedding ring or watch 
D)  Tattoos and body piercing

Question 6

Most tasks can be prioritized into three general categories, which of the following is NOT one of the three?

Accepted Answer

A)  Those that must be done that day 
B)  Those that should be done that day 
C)  Those that could be done if time permits 
D)  Those that are essential to complete that day 
A)  Those that must be done that day 
B)  Those that should be done that day 
C)  Those that could be done if time permits 
D)  Those that are essential to complete that day

Question 7

Long nails and colored polish are always acceptable in the medical profession.

Accepted Answer

A) True 
 B)False

Question 8

An obstruction to professionalism could be

Accepted Answer

A)  a cooperative co-worker. 
B)  a co-worker who assists in completing a difficult task. 
C)  bringing personal problems to the office. 
D)  speaking in an even, calm tone. 
A)  a cooperative co-worker. 
B)  a co-worker who assists in completing a difficult task. 
C)  bringing personal problems to the office. 
D)  speaking in an even, calm tone.

Question 9

An individual's social facade, or the front that reflects the role in life the individual is playing, is called the __________.

Accepted Answer

The answer of An individual's social facade, or the front...

Question 10

A reliable way to improve professional behavior is by showing a willingness to respond to constructive criticism. Learn to honestly evaluate your own behavior and be willing to use criticism as a means to excel in your profession.

Accepted Answer

A)  Both statements are true. 
B)  Both statements are false. 
C)  First statement is true, and second is false. 
D)  First statement is false, and second is true. 
A)  Both statements are true. 
B)  Both statements are false. 
C)  First statement is true, and second is false. 
D)  First statement is false, and second is true.

Question 11

A task that is noted as a B priority

Accepted Answer

A)  must be done today. 
B)  should be done today. 
C)  could be done today. 
D)  is not a real priority. 
A)  must be done today. 
B)  should be done today. 
C)  could be done today. 
D)  is not a real priority.

Question 12

The medical assistant who states, "That's not in my job description," is not practicing ____________.

Accepted Answer

The answer of The medical assistant who states, "That's not...

Question 13

Which of the following is NOT considered a benefit of wearing a uniform or scrubs?

Accepted Answer

A)  Immediately identify employees of the clinic 
B)  Provides a consistent appearance for all employees 
C)  Infection control measure 
D)  Projects a specific status 
A)  Immediately identify employees of the clinic 
B)  Provides a consistent appearance for all employees 
C)  Infection control measure 
D)  Projects a specific status

Question 14

The name of the AAMA's bimonthly journal is __________.

Accepted Answer

The answer of The name of the AAMA's bimonthly journal...

Exam 3: Professional Behavior in the Workplace

Women are more successful as medical assistants.

Which of the following statements about professionalism is true?

Participation in a recognized __________________ shows that medical assistants take their career seriously.

Medical assistants should always read the _______________ so that they know what the employer or externship office expects.

Which of the following personal hygiene attributes can be considered infection control problems?

Most tasks can be prioritized into three general categories, which of the following is NOT one of the three?

Long nails and colored polish are always acceptable in the medical profession.

An obstruction to professionalism could be

An individual's social facade, or the front that reflects the role in life the individual is playing, is called the __________.

A reliable way to improve professional behavior is by showing a willingness to respond to constructive criticism. Learn to honestly evaluate your own behavior and be willing to use criticism as a means to excel in your profession.

A task that is noted as a B priority

The medical assistant who states, "That's not in my job description," is not practicing ____________.

Which of the following is NOT considered a benefit of wearing a uniform or scrubs?

The name of the AAMA's bimonthly journal is __________.

Competency-Based Education and the Medical Assistant Student

The Medical Assistant and the Healthcare Team

Therapeutic Communications

Medicine and Law

Medicine and Ethics

Technology and Written Communication in the Medical Office

Telephone Techniques

Scheduling Appointments and Patient Processing

Daily Operations in the Ambulatory Care Setting

The Health Record

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

Medical Billing and Reimbursement

Patient Accounts, Collections, and Practice Management

Banking Services and Procedures

Supervision and Human Resources Management

Medical Practice Marketing and Customer Service

Infection Control

Patient Assessment

Patient Education

Nutrition and Health Promotion

Vital Signs

Assisting With the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Safety and Emergency Practices

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting With Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Blood Collection

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting With Surgical Procedures

Career Development and Life Skills

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