Question 1

Which of the following is true about most patients?

Accepted Answer

A)  They do not want to follow the physician's instructions. 
B)  They have unrealistic expectations for their recovery. 
C)  They have no medical background and need to have medical terms explained. 
D)  They understand all the medical terms used in the physician's office. 
A)  They do not want to follow the physician's instructions. 
B)  They have unrealistic expectations for their recovery. 
C)  They have no medical background and need to have medical terms explained. 
D)  They understand all the medical terms used in the physician's office.

Question 2

In the linear communication model, which of the following encodes the message?

Accepted Answer

A)  Sender 
B)  Receiver 
C)  Feedback 
D)  None of the above 
A)  Sender 
B)  Receiver 
C)  Feedback 
D)  None of the above

Question 3

When a message is ___________, it is converted into intelligible form.

Accepted Answer

The answer of When a message is ___________, it is...

Question 4

Paraphrasing is listening to what the sender is communicating, analyzing the words, and then restating them to confirm that the receiver has understood the message as the sender intended it.

Accepted Answer

A) True 
 B)False

Question 5

What is the first step in avoiding prejudice when dealing with individuals?

Accepted Answer

A)  Do not judge people by their appearance or lifestyle. 
B)  Do not react negatively toward others. 
C)  Treat all people with equal respect. 
D)  Honestly examine and evaluate your own personal prejudices. 
A)  Do not judge people by their appearance or lifestyle. 
B)  Do not react negatively toward others. 
C)  Treat all people with equal respect. 
D)  Honestly examine and evaluate your own personal prejudices.

Question 6

The __________ formed in the early moments of meeting someone remain in our thoughts long after the first words are spoken.

Accepted Answer

The answer of The __________ formed in the early moments...

Question 7

Which of the following can be a channel in linear communication?

Accepted Answer

A)  Spoken word 
B)  Written message 
C)  Body language 
D)  E-mail message 
E)  All of the above 
A)  Spoken word 
B)  Written message 
C)  Body language 
D)  E-mail message 
E)  All of the above

Question 8

____________ communications are usually most accurate.

Accepted Answer

The answer of ____________ communications are usually most accurate....

Question 9

Which of the following is the most common communication error in patient care?

Accepted Answer

A)  Providing unwarranted assurance 
B)  Giving advice 
C)  Using medical terminology 
D)  Using leading questions 
E)  Talking too much 
A)  Providing unwarranted assurance 
B)  Giving advice 
C)  Using medical terminology 
D)  Using leading questions 
E)  Talking too much

Question 10

Which of the following involves repeating the main idea of the conversation while also identifying the sender's feelings?

Accepted Answer

A)  Restatement 
B)  Reflection 
C)  Clarification 
D)  Listening 
A)  Restatement 
B)  Reflection 
C)  Clarification 
D)  Listening

Question 11

Our verbal actions are learned behaviors that are greatly influenced by our family and cultural backgrounds. The body naturally expresses our true feelings; in fact, experts say that more than 80% of communication is nonverbal.

Accepted Answer

A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true; the second is false. 
D)  The first statement is false; the second is true. 
A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true; the second is false. 
D)  The first statement is false; the second is true.

Question 12

The principal message you will give an American patient if you avoid eye contact while communicating is that you

Accepted Answer

A)  are angry. 
B)  are in a hurry. 
C)  do not understand what the patient is saying. 
D)  are not telling the truth. 
A)  are angry. 
B)  are in a hurry. 
C)  do not understand what the patient is saying. 
D)  are not telling the truth.

Question 13

An innovative approach to plan, deliver, and evaluate healthcare that is grounded in mutually beneficial partnerships among healthcare providers, patients, and families is called _____________________.

Accepted Answer

patient-ce

Question 14

In which of the following situations is it important to use more descriptive language when communicating?

Accepted Answer

A)  Patient with diminished hearing 
B)  Patient with a visual disturbance 
C)  Non-English-speaking patient 
D)  Adolescent patients 
A)  Patient with diminished hearing 
B)  Patient with a visual disturbance 
C)  Non-English-speaking patient 
D)  Adolescent patients

Question 15

The principal reason for requesting feedback when communicating with patients is to determine whether they

Accepted Answer

A)  have a vision problem. 
B)  are cooperative. 
C)  understand what is being said. 
D)  are mentally alert. 
A)  have a vision problem. 
B)  are cooperative. 
C)  understand what is being said. 
D)  are mentally alert.

Question 16

Which of the following is an example of an open-ended question?

Accepted Answer

A)  What is the name of your insurance carrier? 
B)  What is your date of birth? 
C)  How have you been getting along? 
D)  What pharmacy do you prefer? 
A)  What is the name of your insurance carrier? 
B)  What is your date of birth? 
C)  How have you been getting along? 
D)  What pharmacy do you prefer?

Question 17

In Maslow's hierarchy of needs, the fourth level relates to which of the following?

Accepted Answer

A)  Social needs for love 
B)  Self-actualization 
C)  Safety 
D)  Self-esteem 
E)  Physical well-being 
A)  Social needs for love 
B)  Self-actualization 
C)  Safety 
D)  Self-esteem 
E)  Physical well-being

Question 18

The stage in Maslow's hierarchy of needs in which we maximize our potential is

Accepted Answer

A)  self-actualization. 
B)  esteem and recognition. 
C)  love and belonging. 
D)  safety and security. 
A)  self-actualization. 
B)  esteem and recognition. 
C)  love and belonging. 
D)  safety and security.

Question 19

Which of the following can be overcome with facts about the source of social bias?

Accepted Answer

A)  Prejudice 
B)  Stereotyping 
C)  Highly abrasive patients 
D)  Both A and B 
E)  All of the above 
A)  Prejudice 
B)  Stereotyping 
C)  Highly abrasive patients 
D)  Both A and B 
E)  All of the above

Exam 4: Therapeutic Communications

Which of the following is true about most patients?

In the linear communication model, which of the following encodes the message?

When a message is ___________, it is converted into intelligible form.

Paraphrasing is listening to what the sender is communicating, analyzing the words, and then restating them to confirm that the receiver has understood the message as the sender intended it.

What is the first step in avoiding prejudice when dealing with individuals?

The __________ formed in the early moments of meeting someone remain in our thoughts long after the first words are spoken.

Which of the following can be a channel in linear communication?

____________ communications are usually most accurate.

Which of the following is the most common communication error in patient care?

Which of the following involves repeating the main idea of the conversation while also identifying the sender's feelings?

Our verbal actions are learned behaviors that are greatly influenced by our family and cultural backgrounds. The body naturally expresses our true feelings; in fact, experts say that more than 80% of communication is nonverbal.

The principal message you will give an American patient if you avoid eye contact while communicating is that you

An innovative approach to plan, deliver, and evaluate healthcare that is grounded in mutually beneficial partnerships among healthcare providers, patients, and families is called _____________________.

In which of the following situations is it important to use more descriptive language when communicating?

The principal reason for requesting feedback when communicating with patients is to determine whether they

Which of the following is an example of an open-ended question?

In Maslow's hierarchy of needs, the fourth level relates to which of the following?

The stage in Maslow's hierarchy of needs in which we maximize our potential is

Which of the following can be overcome with facts about the source of social bias?

Competency-Based Education and the Medical Assistant Student

The Medical Assistant and the Healthcare Team

Professional Behavior in the Workplace

Medicine and Law

Medicine and Ethics

Technology and Written Communication in the Medical Office

Telephone Techniques

Scheduling Appointments and Patient Processing

Daily Operations in the Ambulatory Care Setting

The Health Record

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

Medical Billing and Reimbursement

Patient Accounts, Collections, and Practice Management

Banking Services and Procedures

Supervision and Human Resources Management

Medical Practice Marketing and Customer Service

Infection Control

Patient Assessment

Patient Education

Nutrition and Health Promotion

Vital Signs

Assisting With the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Safety and Emergency Practices

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting With Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Blood Collection

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting With Surgical Procedures

Career Development and Life Skills

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