Exam 13: Supply Chain Quality Management

ISO 9000 is

The basic quality tool used to plot time series data in order to identify data trends is known as ________.

The plan,do,check,act (PDCA)process for quality improvement was espoused by

In which phase of the PDCA cycle do managers identify problems,assess root causes,and propose new and better methods for processing?

Subjective sensory attributes of a product such as taste,feel,sound,look,and smell are known as the ________ dimension of quality.

A benchmark is an exemplar firm that others revere as a role model.

Comparing business results and accounting information is known as ________.

According to Joseph Juran,it is the systems that management puts into place that are primarily responsible for poor quality,not employees.

An instrument to measure customer expectations of a service is known as ________.

In Joseph Juran's content of Little q quality,customers are ________.

The extent to which products meet specifications is known as the "conformance" dimension of quality.

Comparing product attributes and functionality is known as ________.

The concept of looking at quality problems through the lens of data is known as ________.

The basic quality tool used to identify the causes of problems is known as ________.

A control chart is a visual representation of the various stages in a process.

Product attributes that supplement the product's basic functionality are known as the ________ dimension of quality.

A systems-based approach to performance improvement that leverages opportunities created by upstream and downstream linkages with suppliers and customers is known as ________.

The propensity for a product to function over its useful life is known as the "durability" dimension of quality.

Which dimension of quality describes the propensity for a product to function over its useful life?

The ability of the service provider to perform his or her job dependably and accurately is known as the ________ dimension of service quality.