Question 1

Readers can get a more out of a document just by reading its descriptive headings than by reading its informative headings.

Accepted Answer

A) True 
 B)False

Question 2

With practice, most writers can create first drafts that do not need to be revised.

Accepted Answer

A) True 
 B)False

Question 3

When you need to revise a long, complex document,

Accepted Answer

A) start the process as soon as you've finished your first draft. 
B) start by focusing on misspelled words and grammar errors. 
C) save time by multitasking while you're revising the document. 
D) try to put your draft aside for a couple of days before you start. 
A) start the process as soon as you've finished your first draft. 
B) start by focusing on misspelled words and grammar errors. 
C) save time by multitasking while you're revising the document. 
D) try to put your draft aside for a couple of days before you start.

Question 4

Briefly describe two strategies for clarifying sentence structure.

Accepted Answer

Keep the subject and predicate

Question 5

Rewrite the following sentence to eliminate the unnecessary phrases: "In view of the fact that the customer service department is closed, we do not have the capability of offering refunds until such a time as they reopen."

Accepted Answer

We can offer refunds

Question 6

Centered margins

Accepted Answer

A) make the document easier to read. 
B) create a cleaner look because of increased white space along the right margin. 
C) are best for headings and tables. 
D) help get audience members' attention, even before they start to read. 
A) make the document easier to read. 
B) create a cleaner look because of increased white space along the right margin. 
C) are best for headings and tables. 
D) help get audience members' attention, even before they start to read.

Question 7

The "replace all" feature in word-processing programs

Accepted Answer

A) tracks down words or phrases and automatically changes them all. 
B) can save you time when revising messages. 
C) must be used with care, since it can make undesirable changes. 
D) is characterized by all of the above. 
A) tracks down words or phrases and automatically changes them all. 
B) can save you time when revising messages. 
C) must be used with care, since it can make undesirable changes. 
D) is characterized by all of the above.

Question 8

Because the first thing that readers will notice about your message is its appearance, you should pay special attention to design and page layout.

Accepted Answer

A) True 
 B)False

Question 9

When you're determining the best way to distribute a business message, consider

Accepted Answer

A) cost of distributing the message. 
B) convenience for you and your audience. 
C) security and privacy concerns. 
D) all of the above. 
A) cost of distributing the message. 
B) convenience for you and your audience. 
C) security and privacy concerns. 
D) all of the above.

Question 10

When selecting typefaces for most business documents, you should

Accepted Answer

A) generally avoid using more than two typefaces on a page. 
B) make generous use of such styles as all caps, underlines, and boldface. 
C) choose a nice sans serif face for your main body text. 
D) use a large type size (at least 14 points)for your basic text if you need to fill up space. 
A) generally avoid using more than two typefaces on a page. 
B) make generous use of such styles as all caps, underlines, and boldface. 
C) choose a nice sans serif face for your main body text. 
D) use a large type size (at least 14 points)for your basic text if you need to fill up space.

Question 11

Word combinations that are needlessly repetitive are called ________.

Accepted Answer

redundancies
Explanation:The p

Question 12

With ________ construction, two or more similar ideas are expressed with the same grammatical pattern.

Accepted Answer

parallel
Explanation:Here is an example

Question 13

Conclusions should accomplish what two tasks?

Accepted Answer

Conclusions should (

Question 14

When evaluating the work of others, you should

Accepted Answer

A) make sure you understand the writer's intent before you begin suggesting or making changes. 
B) talk with the writer about his or her intent only after you suggest changes, since this is a good way to test the effectiveness of the document. 
C) avoid talking with the writer about the document, since other readers may not have that opportunity. 
D) compare the other person's writing style with your own, and if yours is better, rewrite the document in your own style. 
A) make sure you understand the writer's intent before you begin suggesting or making changes. 
B) talk with the writer about his or her intent only after you suggest changes, since this is a good way to test the effectiveness of the document. 
C) avoid talking with the writer about the document, since other readers may not have that opportunity. 
D) compare the other person's writing style with your own, and if yours is better, rewrite the document in your own style.

Question 15

Multimedia documents

Accepted Answer

A) are generally too expensive to produce to be useful in business. 
B) require highly technical training in order to create. 
C) convey information more slowly than traditional documents. 
D) can allow recipients to personalize the communication process to their own needs. 
A) are generally too expensive to produce to be useful in business. 
B) require highly technical training in order to create. 
C) convey information more slowly than traditional documents. 
D) can allow recipients to personalize the communication process to their own needs.

Question 16

For general business messages, gear your writing toward readers at the

Accepted Answer

A) first-grade to fourth-grade level. 
B) fifth-grade to sixth-grade level. 
C) eighth-grade to eleventh-grade level. 
D) twelfth-grade to fourteenth-grade level. 
A) first-grade to fourth-grade level. 
B) fifth-grade to sixth-grade level. 
C) eighth-grade to eleventh-grade level. 
D) twelfth-grade to fourteenth-grade level.

Question 17

One way to make your messages clearer is to break up overly long sentences into shorter sentences.

Accepted Answer

A) True 
 B)False

Question 18

When you begin the ________, focus your attention on content, organization, style, and tone.

Accepted Answer

A) production process 
B) editing process 
C) revision process 
D) research process 
A) production process 
B) editing process 
C) revision process 
D) research process

Question 19

Every document requires ________ to ensure that it contains no errors in grammar, usage, and punctuation.

Accepted Answer

proofreading
Explanation:Proofreading is

Question 20

When creating a list for a business document,

Accepted Answer

A) always use bullets, rather than numbers or letters. 
B) keep in mind that the items need not be parallel. 
C) be sure to introduce it clearly. 
D) any text in the list should be typed in all caps. 
A) always use bullets, rather than numbers or letters. 
B) keep in mind that the items need not be parallel. 
C) be sure to introduce it clearly. 
D) any text in the list should be typed in all caps.

Exam 6: Completing Business Messages

Readers can get a more out of a document just by reading its descriptive headings than by reading its informative headings.

With practice, most writers can create first drafts that do not need to be revised.

When you need to revise a long, complex document,

Briefly describe two strategies for clarifying sentence structure.

Rewrite the following sentence to eliminate the unnecessary phrases: "In view of the fact that the customer service department is closed, we do not have the capability of offering refunds until such a time as they reopen."

Centered margins

The "replace all" feature in word-processing programs

Because the first thing that readers will notice about your message is its appearance, you should pay special attention to design and page layout.

When you're determining the best way to distribute a business message, consider

When selecting typefaces for most business documents, you should

Word combinations that are needlessly repetitive are called ________.

With ________ construction, two or more similar ideas are expressed with the same grammatical pattern.

Conclusions should accomplish what two tasks?

When evaluating the work of others, you should

Multimedia documents

For general business messages, gear your writing toward readers at the

One way to make your messages clearer is to break up overly long sentences into shorter sentences.

When you begin the ________, focus your attention on content, organization, style, and tone.

Every document requires ________ to ensure that it contains no errors in grammar, usage, and punctuation.

When creating a list for a business document,

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Electronic Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, Mechanics, and Usage

Format and Layout of Business Documents

Documentation of Report Sources

Filters