Question 1

A new co-worker from Russia asks you about North American greeting customs. You explain that in most business contexts,

Accepted Answer

A) women are expected to shake hands differently than men. 
B) it is not necessary to stand up before shaking hands if you are already seated. 
C) shaking hands is now widely regarded as an outdated custom. 
D) a firm handshake is expected when two people meet. 
A) women are expected to shake hands differently than men. 
B) it is not necessary to stand up before shaking hands if you are already seated. 
C) shaking hands is now widely regarded as an outdated custom. 
D) a firm handshake is expected when two people meet.

Question 2

Writing for websites often involves the use of ________, which organize and control content and support teamwork.

Accepted Answer

A) wikis 
B) shared workspaces 
C) word processing software 
D) content management systems 
A) wikis 
B) shared workspaces 
C) word processing software 
D) content management systems

Question 3

Unlike with verbal language, the meanings of nonverbal signals are consistent across cultures.

Accepted Answer

A) True 
 B)False

Question 4

Once you have decided that a meeting is necessary, what four strategies can help you plan it effectively?

Accepted Answer

The first task is to decide whether the

Question 5

Briefly explain why the ability to work effectively in teams is so important in business.

Accepted Answer

Companies look for employees who work we

Question 6

While having lunch with a client, what should you do with the business papers you brought to discuss? Why?

Accepted Answer

Since the business part of mos

Question 7

Group ________ are informal standards of conduct that members share and that guide member behavior.

Accepted Answer

norms
Explanation:Group norms are the un

Question 8

In the ________ phase of team evolution, team members reach a decision and find a solution that is acceptable enough for all members to support (even if they have reservations).

Accepted Answer

emergence
Explanation:The emergence stag

Question 9

If you are new to a company, what is the best way to decide what type of dress is appropriate in that organization?

Accepted Answer

The best way to learn what type of dress

Question 10

List at least three general categories of nonverbal communication.

Accepted Answer

The general categories of nonv

Question 11

The goal of ________ listening is to evaluate the logic, conclusions, and other aspects of the message.

Accepted Answer

critical
Explanation:Critical listening

Question 12

A firm ________ can help make a positive first impression in business contexts, while a "dead fish" version does just the opposite.

Accepted Answer

handshake
Explanation:Note that handshak

Question 13

"Virtual offices" that give everyone on a team access to the same set of resources and information are called

Accepted Answer

A) instant messaging software. 
B) videoconferencing systems. 
C) shared workspaces. 
D) none of the above. 
A) instant messaging software. 
B) videoconferencing systems. 
C) shared workspaces. 
D) none of the above.

Question 14

When receiving business-related phone calls,

Accepted Answer

A) you should use frequent verbal responses (such as, "I see")to show that you are listening. 
B) it is impolite to say things such as, "I understand" while the other person is speaking. 
C) it is perfectly acceptable to put the caller on hold without explanation. 
D) do none of the above. 
A) you should use frequent verbal responses (such as, "I see")to show that you are listening. 
B) it is impolite to say things such as, "I understand" while the other person is speaking. 
C) it is perfectly acceptable to put the caller on hold without explanation. 
D) do none of the above.

Question 15

If you are trying to solve a problem or make a decision, the more people in your meeting the better.

Accepted Answer

A) True 
 B)False

Question 16

If you are engaging in critical listening, your goal is to

Accepted Answer

A) understand and retain information. 
B) understand the speaker's feelings, needs, and wants. 
C) evaluate the logic and validity of the message. 
D) appreciate the speaker's point of view. 
A) understand and retain information. 
B) understand the speaker's feelings, needs, and wants. 
C) evaluate the logic and validity of the message. 
D) appreciate the speaker's point of view.

Question 17

Now that technology is so vital in the workplace, few executives view listening as an important skill.

Accepted Answer

A) True 
 B)False

Question 18

One characteristic of effective teams is that one leader tends to take charge and make all the major decisions.

Accepted Answer

A) True 
 B)False

Question 19

When composing collaborative messages, the best strategy is to

Accepted Answer

A) avoid composing as a group. 
B) begin by letting all members "do their own thing" and then seeing what they all produce. 
C) let all members use their own preferred software. 
D) make the team as large as possible so that every possible area of expertise will be covered. 
A) avoid composing as a group. 
B) begin by letting all members "do their own thing" and then seeing what they all produce. 
C) let all members use their own preferred software. 
D) make the team as large as possible so that every possible area of expertise will be covered.

Question 20

Use of parliamentary procedure

Accepted Answer

A) tends to slow meetings down. 
B) contributes to dissent among participants. 
C) helps meetings run more smoothly. 
D) is only useful for meetings with more than a dozen participants. 
A) tends to slow meetings down. 
B) contributes to dissent among participants. 
C) helps meetings run more smoothly. 
D) is only useful for meetings with more than a dozen participants.

Exam 2: Mastering Team Skills and Interpersonal Communication

A new co-worker from Russia asks you about North American greeting customs. You explain that in most business contexts,

Writing for websites often involves the use of ________, which organize and control content and support teamwork.

Unlike with verbal language, the meanings of nonverbal signals are consistent across cultures.

Once you have decided that a meeting is necessary, what four strategies can help you plan it effectively?

Briefly explain why the ability to work effectively in teams is so important in business.

While having lunch with a client, what should you do with the business papers you brought to discuss? Why?

Group ________ are informal standards of conduct that members share and that guide member behavior.

In the ________ phase of team evolution, team members reach a decision and find a solution that is acceptable enough for all members to support (even if they have reservations).

If you are new to a company, what is the best way to decide what type of dress is appropriate in that organization?

List at least three general categories of nonverbal communication.

The goal of ________ listening is to evaluate the logic, conclusions, and other aspects of the message.

A firm ________ can help make a positive first impression in business contexts, while a "dead fish" version does just the opposite.

"Virtual offices" that give everyone on a team access to the same set of resources and information are called

When receiving business-related phone calls,

If you are trying to solve a problem or make a decision, the more people in your meeting the better.

If you are engaging in critical listening, your goal is to

Now that technology is so vital in the workplace, few executives view listening as an important skill.

One characteristic of effective teams is that one leader tends to take charge and make all the major decisions.

When composing collaborative messages, the best strategy is to

Use of parliamentary procedure

Achieving Success Through Effective Business Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Electronic Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, Mechanics, and Usage

Format and Layout of Business Documents

Documentation of Report Sources

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