Question 1

Collecting overdue accounts by phone is prohibited by law.

Accepted Answer

A) True 
 B)False

Question 2

List at least four of the five laws mentioned in the text that affect credit and collection.

Accepted Answer

Truth in Lending Act
Fair Cred

Question 3

The Federal Truth in Lending Act (1968),Regulation Z allows for an installment payment plan of more than _____ payments.

Accepted Answer

A)  two 
B)  four 
C)  six 
D)  none of the above; there is no such plan 
A)  two 
B)  four 
C)  six 
D)  none of the above; there is no such plan

Question 4

When a new patient telephones for an appointment,giving the individual (over the phone)a range of what the initial fee will be is prohibited.

Accepted Answer

A) True 
 B)False

Question 5

Individuals have found that the Internet offers access to a lot of relevant,quality healthcare information.

Accepted Answer

A) True 
 B)False

Question 6

If a patient has no insurance listed on the patient information form,the health insurance professional should:

Accepted Answer

A)  refuse to treat the patient. 
B)  ask the patient to pay up front. 
C)  offer the patient some payment options. 
D)  inquire as to why no insurance is listed. 
A)  refuse to treat the patient. 
B)  ask the patient to pay up front. 
C)  offer the patient some payment options. 
D)  inquire as to why no insurance is listed.

Question 7

A shabby reception room at a healthcare office can suggest shabby care to a new patient.

Accepted Answer

A) True 
 B)False

Question 8

Most collection agencies require at least 50% of the money they collect.

Accepted Answer

A) True 
 B)False

Question 9

The __________________ applies to individuals or businesses that offer or extend consumer credit if certain conditions are met.

Accepted Answer

Truth in L

Question 10

Many individuals today believe that their time is equally as valuable as the physician's.

Accepted Answer

A) True 
 B)False

Question 11

A listing of all expenses paid out to vendors such as building rent,office supplies,and salaries is called a _______________ journal.

Accepted Answer

The answer of A listing of all expenses paid out...

Question 12

A disbursement journal is the most basic of journals and is a chronologic listing of transactions.

Accepted Answer

A) True 
 B)False

Question 13

An assignment of benefits is an arrangement whereby a patient requests that his or her healthcare payment be made by another family member.

Accepted Answer

A) True 
 B)False

Question 14

Collection experts recommend that the most successful time period for making calls to patients with delinquent accounts is:

Accepted Answer

A)  7 a.m. to 9 a.m. 
B)  noon to 2 p.m. 
C)  5 p.m. to 8 p.m. 
D)  they do not advocate any certain time period. 
A)  7 a.m. to 9 a.m. 
B)  noon to 2 p.m. 
C)  5 p.m. to 8 p.m. 
D)  they do not advocate any certain time period.

Question 15

Patients who have either inadequate insurance or no insurance at all are referred to as:

Accepted Answer

A)  deadbeats. 
B)  nonpayers. 
C)  self-pay patients. 
D)  red-flaggers. 
A)  deadbeats. 
B)  nonpayers. 
C)  self-pay patients. 
D)  red-flaggers.

Question 16

Patients are expected to pay as they go,just as retail stores expect customers to pay at the time of purchase.

Accepted Answer

A) True 
 B)False

Question 17

A chronologic record of all patient transactions including previous balances,charges,payments,and current balances is a _____ journal.

Accepted Answer

A)  daily 
B)  general 
C)  payroll 
D)  disbursements 
A)  daily 
B)  general 
C)  payroll 
D)  disbursements

Question 18

A patient cannot correct or amend his or her own medical record;it must be done by the attending physician.

Accepted Answer

A) True 
 B)False

Question 19

The most basic journal,which is a chronologic listing of each business and financial transaction is a/an:

Accepted Answer

A)  general journal. 
B)  payroll journal. 
C)  disbursements journal. 
D)  accounts receivable ledger. 
A)  general journal. 
B)  payroll journal. 
C)  disbursements journal. 
D)  accounts receivable ledger.

Question 20

Over the next 30 years,the number of Americans older than age _____ will increase considerably.

Accepted Answer

A)  95 
B)  65 
C)  45 
D)  25 
A)  95 
B)  65 
C)  45 
D)  25

Collecting overdue accounts by phone is prohibited by law.

List at least four of the five laws mentioned in the text that affect credit and collection.

The Federal Truth in Lending Act (1968),Regulation Z allows for an installment payment plan of more than _____ payments.

When a new patient telephones for an appointment,giving the individual (over the phone)a range of what the initial fee will be is prohibited.

Individuals have found that the Internet offers access to a lot of relevant,quality healthcare information.

If a patient has no insurance listed on the patient information form,the health insurance professional should:

A shabby reception room at a healthcare office can suggest shabby care to a new patient.

Most collection agencies require at least 50% of the money they collect.

The __________________ applies to individuals or businesses that offer or extend consumer credit if certain conditions are met.

Many individuals today believe that their time is equally as valuable as the physician's.

A listing of all expenses paid out to vendors such as building rent,office supplies,and salaries is called a _______________ journal.

A disbursement journal is the most basic of journals and is a chronologic listing of transactions.

An assignment of benefits is an arrangement whereby a patient requests that his or her healthcare payment be made by another family member.

Collection experts recommend that the most successful time period for making calls to patients with delinquent accounts is:

Patients who have either inadequate insurance or no insurance at all are referred to as:

Patients are expected to pay as they go,just as retail stores expect customers to pay at the time of purchase.

A chronologic record of all patient transactions including previous balances,charges,payments,and current balances is a _____ journal.

A patient cannot correct or amend his or her own medical record;it must be done by the attending physician.

The most basic journal,which is a chronologic listing of each business and financial transaction is a/an:

Over the next 30 years,the number of Americans older than age _____ will increase considerably.

The Origins of Health Insurance

Tools of the Trade: A Career as a Health (Medical)Insurance Professional

The Legal and Ethical Side of Medical Insurance

Types and Sources of Health Insurance

Claim Submission Methods

Traditional Fee For Service/Private Plans

Unraveling the Mysteries of Managed Care

Understanding Medicaid

Conquering Medicare’s Challenges

Military Carriers

Miscellaneous Carriers: Workers’ Compensation and Disability Insurance

Diagnostic Coding

Procedural, Evaluation and Management, and HCPCS Coding

Keys to Successful Claims Management

The Role of Computers in Health Insurance

Reimbursement Procedures: Getting Paid

Hospital Billing and the UB-04

Filters

Exam 14: The Patient

Collecting overdue accounts by phone is prohibited by law.

List at least four of the five laws mentioned in the text that affect credit and collection.

The Federal Truth in Lending Act (1968),Regulation Z allows for an installment payment plan of more than _____ payments.

When a new patient telephones for an appointment,giving the individual (over the phone)a range of what the initial fee will be is prohibited.

Individuals have found that the Internet offers access to a lot of relevant,quality healthcare information.

If a patient has no insurance listed on the patient information form,the health insurance professional should:

A shabby reception room at a healthcare office can suggest shabby care to a new patient.

Most collection agencies require at least 50% of the money they collect.

The __________________ applies to individuals or businesses that offer or extend consumer credit if certain conditions are met.

Many individuals today believe that their time is equally as valuable as the physician's.

A listing of all expenses paid out to vendors such as building rent,office supplies,and salaries is called a _______________ journal.

A disbursement journal is the most basic of journals and is a chronologic listing of transactions.

An assignment of benefits is an arrangement whereby a patient requests that his or her healthcare payment be made by another family member.

Collection experts recommend that the most successful time period for making calls to patients with delinquent accounts is:

Patients who have either inadequate insurance or no insurance at all are referred to as:

Patients are expected to pay as they go,just as retail stores expect customers to pay at the time of purchase.

A chronologic record of all patient transactions including previous balances,charges,payments,and current balances is a _____ journal.

A patient cannot correct or amend his or her own medical record;it must be done by the attending physician.

The most basic journal,which is a chronologic listing of each business and financial transaction is a/an:

Over the next 30 years,the number of Americans older than age _____ will increase considerably.

The Origins of Health Insurance

Tools of the Trade: A Career as a Health (Medical)Insurance Professional

The Legal and Ethical Side of Medical Insurance

Types and Sources of Health Insurance

Claim Submission Methods

Traditional Fee For Service/Private Plans

Unraveling the Mysteries of Managed Care

Understanding Medicaid

Conquering Medicare’s Challenges

Military Carriers

Miscellaneous Carriers: Workers’ Compensation and Disability Insurance

Diagnostic Coding

Procedural, Evaluation and Management, and HCPCS Coding

Keys to Successful Claims Management

The Role of Computers in Health Insurance

Reimbursement Procedures: Getting Paid

Hospital Billing and the UB-04

Filters