Question 1

Outline the generic process for performing self-assessment.

Accepted Answer

A generic process for performing self-as

Question 2

Quality conformance is one of the three key spheres of quality.

Accepted Answer

A) True 
 B)False

Question 3

Closeness to customers involves the understanding of the competitor's customers.

Accepted Answer

A) True 
 B)False

Question 4

The quality system must be in alignment with the ________ objectives and plans of the organization.

Accepted Answer

A)  long-term 
B)  short-term 
C)  strategic 
D)  financial 
E)  cultural 
A)  long-term 
B)  short-term 
C)  strategic 
D)  financial 
E)  cultural

Question 5

An auditing procedure is a measurement of performance or a criterion establishing professional authority and consent.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following steps in the basic quality audit involves sharing the preliminary results with management?

Accepted Answer

A)  reporting and corrective action 
B)  implementing the audit 
C)  the opening meeting 
D)  the exit meeting 
E)  closure 
A)  reporting and corrective action 
B)  implementing the audit 
C)  the opening meeting 
D)  the exit meeting 
E)  closure

Question 7

Which of the following building blocks are included in a system for quality improvement?

Accepted Answer

A)  processes 
B)  information and finance 
C)  closeness to customers 
D)  people 
E)  all of the above 
A)  processes 
B)  information and finance 
C)  closeness to customers 
D)  people 
E)  all of the above

Question 8

Auditing principles constitute a rule that is derived from reasoning and experience.

Accepted Answer

A) True 
 B)False

Question 9

Electronic data interchange (EDI) can limit the chances of satisfying customer needs.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is one of the steps in generic auditing?

Accepted Answer

A)  familiarization 
B)  verification 
C)  evaluation 
D)  recommendation 
E)  all of the above 
A)  familiarization 
B)  verification 
C)  evaluation 
D)  recommendation 
E)  all of the above

Question 11

Because quality is not under the purview of any specific functional group and is the responsibility of everyone, cross-functional approaches are required to achieve the desired results.

Accepted Answer

A) True 
 B)False

Question 12

Culture refers to the norms and beliefs that lead to decision-making patterns and actions in an organization.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is not necessary for customer closeness to be achieved?

Accepted Answer

A)  gathering data 
B)  analyzing data 
C)  implementing change systems based on data 
D)  implementing an e-commerce site 
E)  understanding competitors' customers 
A)  gathering data 
B)  analyzing data 
C)  implementing change systems based on data 
D)  implementing an e-commerce site 
E)  understanding competitors' customers

Question 14

An ________ establishes the course of action available to the auditor to judge the adherence to the standards and the validity of the application of the principles.

Accepted Answer

A)  auditing principle 
B)  auditing standard 
C)  auditing procedure 
D)  auditing baseline 
E)  auditing sample 
A)  auditing principle 
B)  auditing standard 
C)  auditing procedure 
D)  auditing baseline 
E)  auditing sample

Question 15

Which of the following is not one of the standards or criteria applicable during certification audits or award audits?

Accepted Answer

A)  ISO 14000 standards 
B)  Baldrige criteria 
C)  ISO 9000 standards 
D)  ISO/TS 16949 standards 
E)  state quality award standards 
A)  ISO 14000 standards 
B)  Baldrige criteria 
C)  ISO 9000 standards 
D)  ISO/TS 16949 standards 
E)  state quality award standards

Question 16

Outline the process for reenergizing quality efforts in organizations.

Accepted Answer

• Assemble the right team: The reenergiz

Question 17

Quality improvement requires the interactions on a contingency basis of many different disciplines to create products, services, processes, and systems that effectively serve customers.

Accepted Answer

A) True 
 B)False

Question 18

________ audits are also called quality maturity studies.

Accepted Answer

A)  Presidential 
B)  Operational 
C)  Consultant 
D)  Certification 
E)  Award 
A)  Presidential 
B)  Operational 
C)  Consultant 
D)  Certification 
E)  Award

Question 19

When selecting a quality audit team, only technical expertise is required.

Accepted Answer

A) True 
 B)False

Question 20

Discuss operational audits.

Accepted Answer

Quality audits are based on the practice

Outline the generic process for performing self-assessment.

Quality conformance is one of the three key spheres of quality.

Closeness to customers involves the understanding of the competitor's customers.

The quality system must be in alignment with the ________ objectives and plans of the organization.

An auditing procedure is a measurement of performance or a criterion establishing professional authority and consent.

Which of the following steps in the basic quality audit involves sharing the preliminary results with management?

Which of the following building blocks are included in a system for quality improvement?

Auditing principles constitute a rule that is derived from reasoning and experience.

Electronic data interchange (EDI) can limit the chances of satisfying customer needs.

Which of the following is one of the steps in generic auditing?

Because quality is not under the purview of any specific functional group and is the responsibility of everyone, cross-functional approaches are required to achieve the desired results.

Culture refers to the norms and beliefs that lead to decision-making patterns and actions in an organization.

Which of the following is not necessary for customer closeness to be achieved?

An ________ establishes the course of action available to the auditor to judge the adherence to the standards and the validity of the application of the principles.

Which of the following is not one of the standards or criteria applicable during certification audits or award audits?

Outline the process for reenergizing quality efforts in organizations.

Quality improvement requires the interactions on a contingency basis of many different disciplines to create products, services, processes, and systems that effectively serve customers.

________ audits are also called quality maturity studies.

When selecting a quality audit team, only technical expertise is required.

Discuss operational audits.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Filters

Exam 15: Implementing and Validating the Quality System

Outline the generic process for performing self-assessment.

Quality conformance is one of the three key spheres of quality.

Closeness to customers involves the understanding of the competitor's customers.

The quality system must be in alignment with the ________ objectives and plans of the organization.

An auditing procedure is a measurement of performance or a criterion establishing professional authority and consent.

Which of the following steps in the basic quality audit involves sharing the preliminary results with management?

Which of the following building blocks are included in a system for quality improvement?

Auditing principles constitute a rule that is derived from reasoning and experience.

Electronic data interchange (EDI) can limit the chances of satisfying customer needs.

Which of the following is one of the steps in generic auditing?

Because quality is not under the purview of any specific functional group and is the responsibility of everyone, cross-functional approaches are required to achieve the desired results.

Culture refers to the norms and beliefs that lead to decision-making patterns and actions in an organization.

Which of the following is not necessary for customer closeness to be achieved?

An ________ establishes the course of action available to the auditor to judge the adherence to the standards and the validity of the application of the principles.

Which of the following is not one of the standards or criteria applicable during certification audits or award audits?

Outline the process for reenergizing quality efforts in organizations.

Quality improvement requires the interactions on a contingency basis of many different disciplines to create products, services, processes, and systems that effectively serve customers.

________ audits are also called quality maturity studies.

When selecting a quality audit team, only technical expertise is required.

Discuss operational audits.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Filters