Question 1

Determining the current performance gap helps the company prioritize which areas are the first candidates for change and improvement.

Accepted Answer

A) True 
 B)False

Question 2

Management by fact dictates that decisions are made based on the sound collection and analysis of data.

Accepted Answer

A) True 
 B)False

Question 3

Cycle times and waste-reduction measures are examples of operating results of benchmarking data.

Accepted Answer

A) True 
 B)False

Question 4

Restructuring is defined as a fundamental rethinking and redesigning of business processes.

Accepted Answer

A) True 
 B)False

Question 5

Openness can create a competitive advantage through creating psychological barriers to competition.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is not one of the purposes of benchmarking?

Accepted Answer

A)  learning from success 
B)  national leadership 
C)  stealing ideas 
D)  beating industry standards 
E)  best-in-world 
A)  learning from success 
B)  national leadership 
C)  stealing ideas 
D)  beating industry standards 
E)  best-in-world

Question 7

Describe the conversion process and the control process in business process benchmarking.

Accepted Answer

The 5w2h questions should be viewed in t

Question 8

The cost of goods sold to scrap ratio is a multiple factor ratio.

Accepted Answer

A) True 
 B)False

Question 9

Make-Do, a national automotive painting service, paints cars for $199. Their work standard for such a job is $20.00 for labor and $30.00 for paint. They consume $10 worth of supplies and $3 of energy during their service. What is their total factor productivity?

Accepted Answer

A)  3.16 
B)  9.95 
C)  5.83 
D)  13.6 
E)  18.24 
A)  3.16 
B)  9.95 
C)  5.83 
D)  13.6 
E)  18.24

Question 10

The benchmarking principle of ________ states that you must be willing to provide the same level of information that you request.

Accepted Answer

A)  preparation 
B)  exchange 
C)  completion 
D)  understanding and action 
E)  use 
A)  preparation 
B)  exchange 
C)  completion 
D)  understanding and action 
E)  use

Question 11

Explain the importance of training in benchmarking.

Accepted Answer

Training is a key to success in all qual

Question 12

The 5w2h questions should be viewed in the context of a process.

Accepted Answer

A) True 
 B)False

Question 13

In the ________ process of business process benchmarking, the inputs are aligned together to form the product or service.

Accepted Answer

A)  reconstruction 
B)  control 
C)  reengineering 
D)  transformation 
E)  conversion 
A)  reconstruction 
B)  control 
C)  reengineering 
D)  transformation 
E)  conversion

Question 14

Describe the concept of 5w2h.

Accepted Answer

Business process benchmarking is based o

Question 15

Which measure provides the most complete picture of firm productivity?

Accepted Answer

A)  firm materials output 
B)  the ratio of firm output to a single input 
C)  multiple factor productivity 
D)  single-factor productivity 
E)  total factor productivity 
A)  firm materials output 
B)  the ratio of firm output to a single input 
C)  multiple factor productivity 
D)  single-factor productivity 
E)  total factor productivity

Question 16

________ dictates that decisions are made based on the sound collection and analysis of data.

Accepted Answer

A)  Strategic benchmarking 
B)  Baselining 
C)  Business process reengineering 
D)  Management by fact 
E)  Reverse engineering 
A)  Strategic benchmarking 
B)  Baselining 
C)  Business process reengineering 
D)  Management by fact 
E)  Reverse engineering

Question 17

The higher a firm's scrap efficiency ratio, the less efficient is the use of its materials.

Accepted Answer

A) True 
 B)False

Question 18

Customer satisfaction measures are poor indicators of financial performance.

Accepted Answer

A) True 
 B)False

Question 19

In the conversion process, the feedback loop that involves gathering, analyzing, and using the data to adjust the process is called the ________ process.

Accepted Answer

A)  control 
B)  reengineering 
C)  reconstruction 
D)  development 
E)  transformation 
A)  control 
B)  reengineering 
C)  reconstruction 
D)  development 
E)  transformation

Question 20

The process of dismantling competitors' products to understand the strengths and weaknesses of their designs is referred to as ________.

Accepted Answer

A)  benchmarking 
B)  reengineering 
C)  baselining 
D)  inverse production 
E)  reverse engineering 
A)  benchmarking 
B)  reengineering 
C)  baselining 
D)  inverse production 
E)  reverse engineering

Determining the current performance gap helps the company prioritize which areas are the first candidates for change and improvement.

Management by fact dictates that decisions are made based on the sound collection and analysis of data.

Cycle times and waste-reduction measures are examples of operating results of benchmarking data.

Restructuring is defined as a fundamental rethinking and redesigning of business processes.

Openness can create a competitive advantage through creating psychological barriers to competition.

Which of the following is not one of the purposes of benchmarking?

Describe the conversion process and the control process in business process benchmarking.

The cost of goods sold to scrap ratio is a multiple factor ratio.

Make-Do, a national automotive painting service, paints cars for $199. Their work standard for such a job is $20.00 for labor and $30.00 for paint. They consume $10 worth of supplies and $3 of energy during their service. What is their total factor productivity?

The benchmarking principle of ________ states that you must be willing to provide the same level of information that you request.

Explain the importance of training in benchmarking.

The 5w2h questions should be viewed in the context of a process.

In the ________ process of business process benchmarking, the inputs are aligned together to form the product or service.

Describe the concept of 5w2h.

Which measure provides the most complete picture of firm productivity?

________ dictates that decisions are made based on the sound collection and analysis of data.

The higher a firm's scrap efficiency ratio, the less efficient is the use of its materials.

Customer satisfaction measures are poor indicators of financial performance.

In the conversion process, the feedback loop that involves gathering, analyzing, and using the data to adjust the process is called the ________ process.

The process of dismantling competitors' products to understand the strengths and weaknesses of their designs is referred to as ________.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 6: The Voice of the Market

Determining the current performance gap helps the company prioritize which areas are the first candidates for change and improvement.

Management by fact dictates that decisions are made based on the sound collection and analysis of data.

Cycle times and waste-reduction measures are examples of operating results of benchmarking data.

Restructuring is defined as a fundamental rethinking and redesigning of business processes.

Openness can create a competitive advantage through creating psychological barriers to competition.

Which of the following is not one of the purposes of benchmarking?

Describe the conversion process and the control process in business process benchmarking.

The cost of goods sold to scrap ratio is a multiple factor ratio.

Make-Do, a national automotive painting service, paints cars for $199. Their work standard for such a job is $20.00 for labor and $30.00 for paint. They consume $10 worth of supplies and $3 of energy during their service. What is their total factor productivity?

The benchmarking principle of ________ states that you must be willing to provide the same level of information that you request.

Explain the importance of training in benchmarking.

The 5w2h questions should be viewed in the context of a process.

In the ________ process of business process benchmarking, the inputs are aligned together to form the product or service.

Describe the concept of 5w2h.

Which measure provides the most complete picture of firm productivity?

________ dictates that decisions are made based on the sound collection and analysis of data.

The higher a firm's scrap efficiency ratio, the less efficient is the use of its materials.

Customer satisfaction measures are poor indicators of financial performance.

In the conversion process, the feedback loop that involves gathering, analyzing, and using the data to adjust the process is called the ________ process.

The process of dismantling competitors' products to understand the strengths and weaknesses of their designs is referred to as ________.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters