Question 1

The chain of customers is revealed when you ________.

Accepted Answer

A)  view the step in the chain before you as the customer 
B)  view the step in the chain after you as the customer 
C)  view every subsequent step after you as customers 
D)  view every step in the chain as customers 
E)  view yourself as the customer of the step before you 
A)  view the step in the chain before you as the customer 
B)  view the step in the chain after you as the customer 
C)  view every subsequent step after you as customers 
D)  view every step in the chain as customers 
E)  view yourself as the customer of the step before you

Question 2

Explain the ISO/TS 16949 standard.

Accepted Answer

The ISO/TS 16949 standard applies only t

Question 3

For the ________ section of ISO/TS 16949, the extent to which management is committed to the development and implementation of quality management, and continuous improvement is documented.

Accepted Answer

A)  management responsibility 
B)  resource management 
C)  product realization 
D)  measurement, analysis, and improvement 
E)  quality management system 
A)  management responsibility 
B)  resource management 
C)  product realization 
D)  measurement, analysis, and improvement 
E)  quality management system

Question 4

For the quality management system section of ISO/TS 16949, suppliers must recognize key processes and document these processes.

Accepted Answer

A) True 
 B)False

Question 5

________ is the term used to characterize the relationship between suppliers and customers when a high degree of linkages and interdependencies exist.

Accepted Answer

A)  Supplier alliance 
B)  Customer coproduction 
C)  Supplier-customer interaction 
D)  Supplier linkage 
E)  Value partnering 
A)  Supplier alliance 
B)  Customer coproduction 
C)  Supplier-customer interaction 
D)  Supplier linkage 
E)  Value partnering

Question 6

________ is a system that aids customer and supplier communication by linking together supplier and customer information systems.

Accepted Answer

A)  Value-added network 
B)  Telecommunication network services 
C)  Computer data transfer 
D)  Electronic data interchange 
E)  Data transmission network 
A)  Value-added network 
B)  Telecommunication network services 
C)  Computer data transfer 
D)  Electronic data interchange 
E)  Data transmission network

Question 7

The ISO/TS 16949 standard applies only to healthcare companies.

Accepted Answer

A) True 
 B)False

Question 8

Supplier evaluation is not to be confused with ________, which implies resource expenditures to improve to supplier performance over a long period of time.

Accepted Answer

A)  supplier development 
B)  supplier relationship management systems 
C)  supplier auditing 
D)  vendor-managed inventory 
E)  single-sourcing 
A)  supplier development 
B)  supplier relationship management systems 
C)  supplier auditing 
D)  vendor-managed inventory 
E)  single-sourcing

Question 9

Non-value-chain activities typically have costs but no effect on the customer.

Accepted Answer

A) True 
 B)False

Question 10

Key projects are identified when there is an agreement about how the supplier needs to improve and where.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is not a supplier development activity?

Accepted Answer

A)  supplier evaluation 
B)  supplier auditing 
C)  data sharing 
D)  process sharing 
E)  consulting 
A)  supplier evaluation 
B)  supplier auditing 
C)  data sharing 
D)  process sharing 
E)  consulting

Question 12

Electronic Data Interchange systems can do all of the following except ________.

Accepted Answer

A)  isolate bottlenecks 
B)  balance production systems 
C)  reduce setup times 
D)  reduce required staffing 
E)  reduce lead times 
A)  isolate bottlenecks 
B)  balance production systems 
C)  reduce setup times 
D)  reduce required staffing 
E)  reduce lead times

Question 13

________ is often recorded on report cards in which potential suppliers are rated based on criteria such as quality, technical capability, or ability to meet schedule demands.

Accepted Answer

A)  Supplier segmentation 
B)  Supplier evaluation 
C)  Supplier assessment 
D)  Supplier estimation 
E)  Supplier differentiation 
A)  Supplier segmentation 
B)  Supplier evaluation 
C)  Supplier assessment 
D)  Supplier estimation 
E)  Supplier differentiation

Question 14

The supply chain is a tool that disaggregates a firm into its core activities to help reduce costs and identify sources of competitiveness.

Accepted Answer

A) True 
 B)False

Question 15

State the seven steps for supplier development.

Accepted Answer

Supplier development has to do with the

Question 16

What are some of the potential drawbacks of single sourcing?

Accepted Answer

When there are few suppliers, there is m

Question 17

What is the first step for supplier development?

Accepted Answer

A)  Identify critical suppliers. 
B)  Identify key projects. 
C)  Define details of agreement. 
D)  Identify critical products and services. 
E)  Meet with supplier top management. 
A)  Identify critical suppliers. 
B)  Identify key projects. 
C)  Define details of agreement. 
D)  Identify critical products and services. 
E)  Meet with supplier top management.

Question 18

The ________ contains all the bureaucratic processes that are not part of the core activities.

Accepted Answer

A)  front office 
B)  hidden factory 
C)  product vendor 
D)  back office 
E)  data center 
A)  front office 
B)  hidden factory 
C)  product vendor 
D)  back office 
E)  data center

Question 19

The ________ is a tool that disaggregates a firm into its core activities to help reduce costs and identity sources of competitiveness.

Accepted Answer

A)  Delta model 
B)  value reference model 
C)  generic data model 
D)  demand chain 
E)  value chain 
A)  Delta model 
B)  value reference model 
C)  generic data model 
D)  demand chain 
E)  value chain

Question 20

________ results in the suppliers being responsible for managing inventories and keeping inventory costs low.

Accepted Answer

A)  Vendor-managed inventory 
B)  Supplier-generated inventory 
C)  Service level inventory 
D)  Production inventory 
E)  Economic order inventory 
A)  Vendor-managed inventory 
B)  Supplier-generated inventory 
C)  Service level inventory 
D)  Production inventory 
E)  Economic order inventory

The chain of customers is revealed when you ________.

Explain the ISO/TS 16949 standard.

For the ________ section of ISO/TS 16949, the extent to which management is committed to the development and implementation of quality management, and continuous improvement is documented.

For the quality management system section of ISO/TS 16949, suppliers must recognize key processes and document these processes.

________ is the term used to characterize the relationship between suppliers and customers when a high degree of linkages and interdependencies exist.

________ is a system that aids customer and supplier communication by linking together supplier and customer information systems.

The ISO/TS 16949 standard applies only to healthcare companies.

Supplier evaluation is not to be confused with ________, which implies resource expenditures to improve to supplier performance over a long period of time.

Non-value-chain activities typically have costs but no effect on the customer.

Key projects are identified when there is an agreement about how the supplier needs to improve and where.

Which of the following is not a supplier development activity?

Electronic Data Interchange systems can do all of the following except ________.

________ is often recorded on report cards in which potential suppliers are rated based on criteria such as quality, technical capability, or ability to meet schedule demands.

The supply chain is a tool that disaggregates a firm into its core activities to help reduce costs and identify sources of competitiveness.

State the seven steps for supplier development.

What are some of the potential drawbacks of single sourcing?

What is the first step for supplier development?

The ________ contains all the bureaucratic processes that are not part of the core activities.

The ________ is a tool that disaggregates a firm into its core activities to help reduce costs and identity sources of competitiveness.

________ results in the suppliers being responsible for managing inventories and keeping inventory costs low.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 9: Managing Supplier Quality in the Supply Chain

The chain of customers is revealed when you ________.

Explain the ISO/TS 16949 standard.

For the ________ section of ISO/TS 16949, the extent to which management is committed to the development and implementation of quality management, and continuous improvement is documented.

For the quality management system section of ISO/TS 16949, suppliers must recognize key processes and document these processes.

________ is the term used to characterize the relationship between suppliers and customers when a high degree of linkages and interdependencies exist.

________ is a system that aids customer and supplier communication by linking together supplier and customer information systems.

The ISO/TS 16949 standard applies only to healthcare companies.

Supplier evaluation is not to be confused with ________, which implies resource expenditures to improve to supplier performance over a long period of time.

Non-value-chain activities typically have costs but no effect on the customer.

Key projects are identified when there is an agreement about how the supplier needs to improve and where.

Which of the following is not a supplier development activity?

Electronic Data Interchange systems can do all of the following except ________.

________ is often recorded on report cards in which potential suppliers are rated based on criteria such as quality, technical capability, or ability to meet schedule demands.

The supply chain is a tool that disaggregates a firm into its core activities to help reduce costs and identify sources of competitiveness.

State the seven steps for supplier development.

What are some of the potential drawbacks of single sourcing?

What is the first step for supplier development?

The ________ contains all the bureaucratic processes that are not part of the core activities.

The ________ is a tool that disaggregates a firm into its core activities to help reduce costs and identity sources of competitiveness.

________ results in the suppliers being responsible for managing inventories and keeping inventory costs low.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters